How to Check Viettel Bill Balance: A Comprehensive Guide
Many Viettel users may not be aware that they can check their Viettel bill balance from home without having to visit a service center. Methods such as SMS, My Viettel app, and Viettel’s official website can help you save time, effort, and money.
In this article, FPT Shop will guide you through the most comprehensive and easy-to-understand ways to check your Viettel balance. You can check the details of your calls, data, messages, and even your Viettel internet/TV bill with just a few simple steps. Through these detailed instructions, even new users can check their Viettel balance without any difficulty.
Why Should You Check Your Viettel Balance?
This is a question that many people ask when it comes to checking their Viettel balance. The reason is simple. Checking your Viettel balance helps Viettel Internet users make early payments to avoid late payments, which can lead to one-way Internet blocking by the network provider.
If the one-way block is not cleared within 60 days and the customer continues to forget or fails to pay off the Viettel bill in that month, the connection will be completely cut off/terminated. However, if the bill is paid on time, the network provider will immediately restore the customer’s Internet access. A more complex situation arises if you continue to fail to pay your Internet bill, in which case Viettel will call you and ask you to pay. This could even lead to legal action if you refuse to pay the bill as per the agreement between the two parties.
Therefore, it is very important to check your Viettel balance through applications like My Viettel or the official Viettel website.
How to Quickly and Accurately Check Your Viettel Balance
For postpaid Viettel mobile accounts, users can check their postpaid Viettel balance. For prepaid Viettel mobile accounts, users can only check the balance incurred during the month.
Checking Viettel Balance through the My Viettel App
Step 1: Download and install the My Viettel app on your phone from the Google Play Store or App Store. Log in to your My Viettel account (if you don’t have one, you need to register for an account).
Step 2: On the My Viettel app homepage, once you have switched to the TV-Internet account, click on “Pay Bill” > Enter the Viettel customer ID printed on the Internet bill.
Step 3: Click on “Check Detailed Bill” to find out the Viettel Internet bill amount that needs to be paid. In the following interface, you can easily check your Viettel balance.
The information includes the outstanding Internet bill amount that needs to be paid, payment history, prepayment history, as well as the option to print e-invoices for your records.
For Viettel mobile accounts, follow the steps shown in the image:
Checking Viettel Balance through Hotline 198 or 18008098
Call Viettel’s customer care hotline at 198 or 18008098 (toll-free). Contact a support representative of the Viettel hotline and provide your account information to check your Viettel balance, including both Viettel mobile and Viettel Internet balance.
Checking Viettel Balance through Viettel’s Official Website
Step 1: Visit Viettel’s official website at the following address:
Step 2: After logging into your Viettel Internet account, click on the “My Viettel” tab > “Check Bill.”
Step 3: Here you can easily check your Viettel balance.
In addition to information such as the outstanding balance that needs to be paid, you can also view details of the Internet bill to be paid, including which charges it covers.
Viettel also provides additional features such as tracking Internet usage in the last 3 months, Internet bill payment history, prepayment history, and e-invoices.
Checking Viettel Balance at a Service Center: Accurate and Reliable
If you live near Viettel service centers, including those with the Viettel or ViettelStore logo, you can visit these stores to check your Viettel balance quickly and pay the bill on the spot, which is also very convenient. In case you live far away, you can refer to the methods mentioned above.
Things to Keep in Mind When Checking Viettel Balance
When you want to check your Viettel balance, here are some important things to keep in mind.
Use the Official Website or App
Always visit Viettel’s official website or app to check your balance. Avoid using unofficial websites or apps to avoid the risk of compromised information.
Verify Personal Information
Make sure you have entered the correct personal information such as phone number, customer ID, or any other information required to check the balance accurately.
Check Billing Cycle, Account Details
If you want to check your balance for a specific period, identify the billing cycle you are interested in for more detailed information. You also need to check the payment details, including charges, fees, and any additional services to fully understand your Viettel balance.
Check for Offers, Promotions, and E-Invoice Notifications
If you have any offers, promotions, or special packages, check whether you have applied them correctly. If Viettel provides a notification service via SMS or e-invoice, check and verify if there are any discrepancies in your balance.
Contact Support If Needed
If you encounter any problems or have questions about your balance, contact Viettel’s support department directly for assistance and resolution.
Answers to Common Questions about Checking Viettel Balance
Here are some common questions and answers about checking Viettel balance:
How do I check my Viettel balance?
You can check your Viettel balance by logging into your personal account on Viettel’s official website or mobile app. Then, select the check balance option and enter the necessary information such as phone number or customer ID. The information required often includes your phone number or customer ID. Sometimes, you may also be required to enter some other confidential information to verify your identity.
Why has my balance increased abnormally?
Your balance may have increased due to a change in plan or additional unexpected charges and surcharges. Check your detailed bill to understand the charges.
How do I check the details of my Viettel phone bill?
You can check your prepaid/postpaid Viettel account by logging into your personal account on My Viettel, going to the telecom tab, and checking your balance. The lookup information will include calls, messages, and other service usage.
How do I pay my bill online?
Viettel offers multiple online payment methods, including credit cards