OCB Hotline: 24/7 Customer Support Contact Number and Other Communication Channels

You are looking to contact OCB bank’s call center but don’t know which number to call and how to contact. The article below by FPT Shop will provide you with the most detailed information about OCB call center for your reference.

About OCB bank

General information

• Vietnamese name: Ngân hàng Thương mại Cổ phần Phương Đông.
• English name: Orient Commercial Joint Stock Bank.
• Abbreviation: Ngân hàng Phương Đông OCB.
• Headquarters: 41-45 Lê Duẩn, Phường Bến Nghé, Quận 1, TP. Hồ Chí Minh.
• Website: https://www.ocb.com.vn.
• Email: [email protected].

Formation and development history

Orient Commercial Joint Stock Bank (OCB) was established on June 10, 1996, in the territory of Vietnam. So far, OCB has been operating for more than 25 years with more than 200 business units nationwide, employing nearly 6,000 staff members, and has more than 200 branches.

During that time, OCB has achieved many accomplishments such as:

• In 2019, OCB was one of the 3 organizations to receive the “Outstanding Entrepreneurship Award in the Asia-Pacific region” at the Asia Pacific Entrepreneurship Awards.
• In 2020, OCB was honored in the Top 10 most reputable commercial banks in Vietnam and ranked in the Top 500 fastest-growing enterprises in Vietnam.
• In 2021, OCB officially listed its shares on the Ho Chi Minh City Stock Exchange.

Products and services

Some products and services of OCB include:

• Card services: Including 2 types of cards – credit cards (OCB Natural Credit card, OCB MasterCard Lifestyle, OCB Doctor MasterCard Platinum) and debit cards (OCB MasterCard Passport Debit, Natural Card, OCB JCB Debit Card).
• Loan products: Divided into 3 types – personal, business, and small and medium-sized enterprises.
• Savings deposits: Fixed deposits, savings accounts, regular savings, etc.
• Insurance: OCB bank provides life insurance, car insurance, private house insurance, credit insurance, and OCB PREMIUM CARE health insurance.
• Digital banking: Providing a variety of banking services, online investment, and various integrated utilities.

Explore OCB call center

Functions of OCB call center

OCB call center is a reliable customer care channel that supports answering and handling customer issues, including both non-users and existing users of OCB’s products and services.

Some of the issues that OCB call center can assist with include:

Emergency services:

• Lost card notification.
• Card blocking.
• Blocking Internet Banking accounts.
• Blocking online transaction feature for international cards.

Card services:

• Unlocking PIN.
• Blocking or unblocking online transaction feature for international cards.
• Updating VIP mode for international cards.
• Registering for 0% interest installment with international credit cards.
• Registering for international credit cards.
• Self Service feature.

Enquiry:

• Assisting with credit card limit inquiry, credit card statement balance inquiry.
• Checking the balance of payment accounts.
• Checking balance, interest rate, term, opening date, and maturity date of savings deposits.
• Checking debt balance, total principal and interest overdue, and loan maturity date.
• Account balance.
• Transaction information: loans, deposits, Internet Banking, cards, etc.

Other services:

• Providing information about OCB’s products, services, preferential policies, and promotions.
• Guiding the registration and use of services.
• Resolving inquiries and complaints about products and services provided by OCB.
• Receiving suggestions and feedback on the service attitude of staff members.

What is OCB call center number?

Currently, OCB bank provides and operates 2 hotline numbers to better serve customers who have issues that need to be resolved. The hotline numbers are as follows:

• For customers within Vietnam: 18006678.
• For customers calling from outside Vietnam: 2873056678.

The OCB call center operates 24/7, ready to support and resolve customer issues at any time. When calling the OCB call center, you will not be charged for the call.

How to contact OCB call center

If you want to contact the OCB call center, follow these steps:

Step 1: Dial the number

Pick up your phone and dial the number 18006678 > Press Call.

Step 2: Press the corresponding button

• Button 1: You will be connected to a consultant who will provide information about payment and money transfer transactions or other payment methods.
• Button 2: OCB call center staff will assist you with personal credit services such as credit card loans, home loans, etc., including loan conditions and loan procedure instructions.
• Button 3: A call center representative will advise you on deposit services such as fixed deposits, non-fixed deposits, regular savings, etc.
• Button 4: Call center representatives will provide information and support for card services such as credit cards, debit cards, etc.
• Button 5: You will be advised on Commercial Financing to facilitate fast-growing commercial activities.
• Button 0: If you need assistance with other issues.

Notes when contacting OCB call center

When contacting the OCB call center, please note the following:

• Prepare personal information such as full name, account number, ID/ID card, etc., so that the call center representative can identify your identity and assist you as quickly as possible.
• Prepare your questions in a concise, understandable, and polite manner.
• Do not provide confidential information such as OCB OMNI password, front and back of the card, OTP code, etc., if the person on the other end of the line requests this information, they are likely scammers.

OCB call center hotline in some areas

In addition to the nationwide hotlines that operate 24/7 as provided above, OCB bank has also deployed additional customer service phone numbers at each branch. This is to provide the best and most timely support to customers, as there are hundreds or thousands of calls to the call center every day, which can lead to overload issues.

Follow the table below for hotlines at some OCB branches:

Hanoi

Ho Chi Minh City

Other provinces and cities

Other contact channels with OCB

In addition to the OCB call center number, you can also contact OCB via other channels such as:

Through Email

Send an email to the address [email protected] to provide feedback on products, services, or request support for any inquiries you may have.

Through Facebook

Access https://www.facebook.com/nganhangphuongdongocb/ and select the “Message” option. Here, you can chat and exchange with OCB staff to get support for any questions you may have.

However, note that there may not always be staff available on the page, so it is best to contact during business hours.

Through OCB OMNI application

The OCB OMNI application allows users to check account information, balances, and perform various transactions. Additionally, you can also contact support through the application by selecting the “Support” section.

Download links for OCB OMNI app:

• For Android phones: Download here.
• For iPhone: Download here.

Conclusion

Thus, the above article by FPT Shop not only provides you with information about the OCB call center but also offers other contact channels for you to choose from. Hopefully, from these shared information, you will quickly have useful information about OCB bank.

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