Phone call not audible on the other end: Reasons and troubleshooting tips

There are numerous reasons that can lead to the issue of making a phone call but the other person cannot hear, such as technical errors from the network provider, phone battery depletion, weak signal, malfunctioning speaker or microphone of the phone... Therefore, you will need to accurately identify the cause of the problem in order to find the most suitable solution.

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In modern life, phones are an essential communication tool for everyone. However, have you ever encountered a situation where you called someone but they couldn’t hear your voice? This can be a major barrier in the communication process. So what are the reasons and solutions for the problem of making phone calls but the other person can’t hear you? Let’s find out through the following article with FPT Shop.

Why can’t the other person hear you when making a phone call?

When you make a phone call but the other person can’t hear you, it can be a quite disappointing experience and cause a lot of inconvenience in daily communication. This problem can originate from a variety of different reasons, from issues with your device or the recipient’s device to mobile network-related issues. Below are the most common reasons for the problem of making phone calls but the other person can’t hear you.

Issue with the microphone

One of the most common reasons for the problem of making phone calls but the other person can’t hear you is an issue with the device’s microphone. If the microphone is damaged, blocked, or has software issues, the sound from you will not be transmitted clearly, leading to the other person not being able to hear you.

Issue with the mobile network

Issues with the mobile network connection are also a common cause of the problem of making phone calls but the other person can’t hear you. This includes weak signals, network interruptions, or issues with the base station. When the signal is unstable, the call may be interrupted, causing both parties to not be able to hear each other’s voice.

Sound and call settings

The sound and call settings on your device or the recipient’s device can also cause unstable call quality. This includes the volume being set too low or other settings related to sound and calls not being configured correctly.

Phone software

Software bugs or system errors on the phone can also be the cause of the problem of making phone calls but the other person can’t hear you. This can include errors from software updates, software conflicts, or issues related to the operating system.

Issue with calling apps

If you are using calling apps over the Internet such as WhatsApp, Skype, or Viber to make calls, the problem may originate from the app itself. This can be due to app bugs, Internet connection issues, or improper audio settings within the app.

Recipient’s device

Finally, the problem may also come from the recipient’s device. Their device may have encountered one of the mentioned issues, from hardware problems like faulty speakers or microphones to software bugs or incorrect call settings.

How to fix the problem of making phone calls but the other person can’t hear you

When you encounter the problem of making phone calls but the other person can’t hear you, you can apply some of the following troubleshooting steps to solve the problem.

Check and adjust the volume

Make sure the volume on your device is turned up enough to hear. Sometimes, the simple reason is the volume being set too low, making the recipient unable to hear you.

Check the microphone and speaker

Check if your microphone is blocked by a case or dirt. You can also try recording to test the sound quality from the microphone. Similarly, ask the recipient to check if their speaker has any issues by playing music or sound from their device.

Restart the device

Sometimes, restarting the device can solve many software-related problems or temporary glitches. So you can restart your device and suggest the recipient do the same before making the call again.

Check the network signal

When the mobile network signal is weak or unstable, you can also encounter call-related issues. Therefore, you should move to a location with a stronger network signal and try making the call again.

Update the software

Make sure your device is running the latest software version. Regular updates often include bug fixes and performance improvements that can help solve the problem.

Check call settings

Access the call settings on your device and check if any settings may be blocking the sound transmission. This includes checking for silent mode, do not disturb mode, or call filters.

Try using a different calling app

If you are using Voice over IP (VoIP) calling apps such as WhatsApp, Viber, or Skype, try using a different app or the regular call function of the phone to see if the problem is resolved.

Contact the network provider

If after all the above steps the problem is still not resolved, there may be an issue with your mobile network service. So you should contact your mobile service provider to check if there are any network issues affecting your call.

Notes when making phone calls but the other person can’t hear you

Below are some notes when encountering the problem of making phone calls but the other person can’t hear you:

  • Check the network signal to see if it is stable. If the signal is weak, phone calls may be prone to interruptions, making the recipient unable to hear clearly.
  • Check if your phone has enough battery, as it could be out of power preventing you from making calls.
  • Check the headphones and phone speaker to see if they are damaged or muted.
  • Call again and try using the external speaker mode or move the phone away from your ear to get louder sound.
  • Try making a video call to see if the picture appears clearly. If the picture is lost, it may be due to weak network signal.
  • Check if the microphone is clean. Dust on the microphone can interfere with sound transmission.
  • Restart your phone to refresh the memory and network connection.
  • Try using a different SIM card to rule out any issues from the network provider.
  • Upgrade to the latest software version for your phone.
  • If the problem persists, consider taking your phone for warranty or repair.
Frequently asked questions

There could be several reasons why the other person cannot hear you during a phone call. It could be due to a faulty microphone, a blocked or covered microphone port, a loose connection, software issues, or even damage to the phone’s audio components.

To troubleshoot audio issues, first, ensure that your microphone is not blocked or covered. Check for any debris or dust in the microphone port and gently clean it. Restart your phone and ensure your software is up-to-date. Try making a call in a quiet environment to test if the issue persists. You can also try using a different calling app or the loudspeaker option to narrow down the issue.

If you cannot hear the other person’s voice, the issue could be on their end. However, you can try adjusting the volume, ensuring that your phone’s earpiece is not blocked, and checking for any damage to the audio components. Additionally, software glitches or a poor network connection could also be the reason.

To improve audio quality, ensure that you are in an area with good network coverage. Avoid places with a lot of interference, such as crowded public spaces or areas with thick walls. Keep your phone updated with the latest software, and consider using a noise-canceling feature or accessory if available.

One-way audio issues can be caused by a range of factors, including faulty hardware, software glitches, blocked microphones or earpieces, outdated software, physical damage to audio components, or even poor network quality.
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