Refund and Exchange Policy for Perishables at Bach Hoa Xanh

BachhoaXANH.com is committed to providing an exceptional shopping experience for our valued customers. We understand that sometimes things don't go as planned, especially when it comes to purchasing fresh produce and groceries online. That's why we've developed a comprehensive return and refund policy to ensure your satisfaction and peace of mind. Please note that we take the utmost care in handling your fresh produce and grocery orders, but in the rare case that you're not completely satisfied with your purchase, we've got you covered. Our policy outlines the simple steps to facilitate a smooth return or refund process, ensuring a hassle-free experience for our valued customers.

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1FRESH AND SUPERIOR PRODUCTS

BachhoaXANH is dedicated to offering our customers only the freshest, finest-quality products. We assure you that every item we sell is 100% authentic, sourced responsibly, and accurately described on our website/app. In the rare instance that a product fails to meet our high standards, we will gladly offer a complimentary exchange and present you with a 50,000 VND voucher as a token of our sincerity.

Terms and Conditions for Exchanges and Returns:

For purchases made through our website, BachhoaXANH.com, kindly inspect the items upon delivery. Should you encounter any of the following:
– Damaged or torn packaging
– Contamination from bacteria or insects
– Transport-related damage
– Expired products

The following exchange and return timelines are in place:
– 1 DAY: Frozen goods, processed foods, meat, fish, and seafood
– 2 DAYS: Fresh fruits and vegetables
– 7 DAYS: All other products

2CONVENIENT EXCHANGES AND REFUNDS

At BachhoaXANH, we aim to make exchanges and refunds as straightforward as possible for our valued customers. Should you receive a faulty, damaged, or incorrect item, we are happy to facilitate an exchange or provide a refund in the form of a voucher for the equivalent value. Refunds will be processed within 3–15 days, depending on the original payment method.

Exchange Procedure:
Option 1: If you receive a faulty product or an incorrect item, please get in touch with our customer service team at 1900.1908. They will promptly dispatch a staff member to your location to assess the issue and arrange an exchange.
Option 2: Alternatively, you can report any quality issues through our website/app. Simply log into your account, select “Order Evaluation,” detail the product’s condition, and include relevant photos. Our team will then contact you via the phone number associated with your order to facilitate the exchange.

Exchange Procedure

For any queries or concerns regarding our products, exchanges, or refunds, please don’t hesitate to contact our customer service hotline at 1900.1908 – 028.3622.9900 (7:00 – 21:30). We are always here to help.

Frequently asked questions

BachhoaXANH is committed to providing fresh and superior products. We guarantee that all items sold are 100% authentic, responsibly sourced, and accurately described. In the rare case of not meeting our standards, we offer a complimentary exchange and a 50,000 VND voucher.

For website purchases, inspect deliveries for damaged/torn packaging, contamination, transport damage, or expired products. Timelines for exchanges/returns: 1 day for frozen/processed foods, meat, fish, and seafood; 2 days for fresh produce; 7 days for other products.

We strive to make exchanges and refunds straightforward. Faulty, damaged, or incorrect items can be exchanged or refunded in voucher form. Refunds are processed within 3–15 days, depending on the original payment method.

Contact our customer service team at 1900.1908 for immediate assistance and an on-site assessment. Alternatively, log in to your account on our website/app, select ‘Order Evaluation,’ describe the issue, and include photos. Our team will then contact you to facilitate the exchange.

For any product-related inquiries or concerns about exchanges and refunds, please contact our customer service hotline at 1900.1908 – 028.3622.9900, available from 7:00 to 21:30.
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