Aside from ordering, canceling an order is also a concern for many: There are numerous reasons why we are forced to cancel an order even after placing it. If you are worried about this, don’t fret, as canceling an order is also simple and easy when you follow the methods that we guide you through below.
1. Guide to canceling an order on Tiki
Note: The following methods only apply to “Orders awaiting processing”
Cancel an order on the Tiki website
Note: The account you log in to must be the one that placed the order you want to cancel.
Log in to your account
Choose the order code to be canceled
Click on “Cancel Order”
Choose your reason for canceling
Note: If you want to keep the order, you can click the (X) to exit. After clicking “Agree”, the system will display the message “Your order has been canceled”, indicating that you have successfully canceled the order.
Your order has been successfully canceled
Cancel an order on the Tiki mobile app
Open the Tiki app and log in
Find the order you want to cancel
Choose your reason for canceling
Click “Agree” and your order will be canceled
Cancel an order through the Tiki Help Center
Tiki Help Center
Send a request to the Tiki Help Center at: http://hotro.tiki.vn/hc/vi/requests/new
Fill in all the required information and submit your request. Your request will be reviewed and canceled. To check the status, you can go to My Orders -> Manage Orders to see if your order has been canceled.
Cancel an order through the Tiki hotline
A quicker way is to call the Tiki hotline directly at 1900-6035. The customer service representative will ask you to provide the order code, phone number, and email associated with the order, so have this information ready before calling.
2. How to cancel a Tiki order after it has been packed
How to cancel a Tiki order after it has been packed
When an order is in the “Packed” status, it means that the seller has received your order information and has finished packing the product. The product is now ready to be handed over to the shipping company.
At this point, you will not be able to cancel the order using the methods mentioned above (via the website or mobile app). However, you can contact the Tiki customer support center to request assistance in canceling the order.
You can reach the Tiki customer support center via the following methods:
- Call the Tiki customer support hotline: 1900 6035.
- Send an email to: [email protected]
- Chat directly via Tiki’s Facebook Fanpage: https://www.facebook.com/tiki.vn/
The call charge to the hotline is 1000 VND/minute. Operating hours are from 8 AM to 9 PM daily, including weekends.
3. How to cancel a Tiki order during shipping
How to cancel a Tiki order during shipping
When your order is in the “Shipped” status, it means that the order is being delivered to you by the shipping company. At this point, you will not be able to cancel the order using any of the methods mentioned above.
In this case, the only option is to refuse to accept the delivery when the shipper contacts you. For prepaid orders, you will still get a refund. However, if you refuse to accept the delivery multiple times, Tiki may block the “Cash on Delivery” payment feature for your account.
4. Frequently Asked Questions about canceling orders on Tiki
Will I get a refund if I cancel an order that I have already paid for?
If you have already paid for the order using a bank card or e-wallet, Tiki will refund the exact amount to you. However, the refund time may vary from 5-15 working days depending on the bank you used to make the payment.
Refund time based on payment method
If you have not received your refund after the specified time, please contact your bank or Tiki’s customer support for assistance.
Can I cancel a Tiki order after it has been packed or while it is being shipped?
For orders that have been packed, you can cancel by using Method 4, which is to call Tiki’s hotline at 1900-6035 and request that they contact the seller to cancel the order.
Contact Tiki’s hotline to cancel an order that has been packed
However, for orders that are being shipped, you cannot cancel using any of the methods mentioned above. The only thing you can do is to politely refuse to accept the delivery when the shipper calls you. Do not ignore their calls, as it will waste their time and effort.
Can I retract my order cancellation request?
You can only cancel or retract an order cancellation request once per order. If your order cancellation request is denied, you will not be able to make another cancellation request for that order.
If you want to retract your order cancellation request, go to the Order Information page of the canceled order, select Cancellation Details -> Retract Cancellation Request, and click Confirm.
Will I get my voucher or discount back if I cancel an order?
According to Tiki’s new policy, vouchers or discounts will not be refunded if you cancel an order. So, please consider carefully before canceling your order.
Do I need to place a new order if I cancel some of the products in my existing order?
An order includes all the products that you have selected to purchase at the same time. So, if you want to cancel one product, you have to cancel the entire order and place a new one.
The above are the methods to cancel an order on Tiki. Depending on the status of your order, different cancellation methods apply. However, it is best to cancel as soon as possible to save time and effort for yourself and others.
