Technology

How to switch from MobiFone’s postpaid to prepaid in 2024: A comprehensive guide

How to switch from postpaid to prepaid MobiFone? Is online switching at home possible? What are the conditions, what documents are required to prepare, and how much is the switching fee? Join FPT Shop to update the information in today's article.

Administrator

24 April, 2024

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Are you a MobiFone postpaid subscriber and want to switch to prepaid service but don’t know how? Then check out this guide on how to switch from MobiFone postpaid to prepaid!

Conditions for switching from postpaid to prepaid Mobi

All MobiFone postpaid subscribers, both individuals and businesses, can switch to prepaid if they meet the following conditions:

Have completed the contract period for postpaid service.
Paid all outstanding bills and estimated charges for the subscriber account up to the time of switching.

Procedure for switching from postpaid to prepaid MobiFone

The procedure for switching from postpaid to prepaid MobiFone differs for individuals and businesses.

For individuals

Original ID card/CCCD.
Household registration of the registrant + temporary residence book if living at a different address from the household registration.
Postpaid SIM to be switched to prepaid.

For businesses

ID card/CCCD of the person requesting the switch.
Postpaid SIM to be switched to prepaid.
Letter of introduction with confirmation from the company, business, or organization.
Copy of the business license of the company or business.

Instructions on how to switch from postpaid to prepaid MobiFone

To switch your MobiFone SIM from postpaid to prepaid, follow these steps:

Step 1: Go to your nearest MobiFone transaction store.

Step 2: Provide the necessary documents, fill out the subscriber transfer request form, and pay all outstanding bills and estimated charges (if any).

Step 3: After verifying your information, a MobiFone staff member will assist you in switching your subscriber.

Can I switch my postpaid MobiFone subscriber to prepaid online?

Due to the lack of time to visit the store, many people wonder if there is a way to switch from postpaid to prepaid MobiFone from home. Currently, to make it convenient for users, MobiFone has implemented many online transactions such as buying SIMs, registering for networks, registering for subscriber SIMs, etc. However, MobiFone does not yet support switching postpaid subscribers to prepaid online.

It’s not just MobiFone, but all other mobile network operators currently do not support switching subscribers online. Because this conversion requires going through many authentication steps such as subscriber information, the need to switch of the subscriber owner, checking the conditions, and paying fees. Therefore, it can only be done in person at the store.

Moreover, the lack of support for online switching is also a way to protect the interests of customers. It aims to limit the situation where subscribers are exploited by malicious individuals who seize users’ SIMs. Therefore, when you need to change your subscriber type, take some time to go to the MobiFone store system nationwide for support. It only takes less than 30 minutes to switch successfully.

Some notes when switching from postpaid to prepaid MobiFone

When switching from postpaid to prepaid, you need to choose one of the prepaid Mobi tariffs that are currently being implemented.
The fee to switch from Mobi postpaid to prepaid is completely free.
When changing the type of subscriber, you do not need to change the SIM. If you need to change to a new SIM, you will need to pay an additional 25,000 VND.
Remaining SIM benefits such as call minutes, SMS, and data are not retained when switching. However, VAS services in use such as caller tunes, MCA, etc. can still be used.
After successfully switching, you need to deposit a minimum of 50,000 VND into your account to activate the SIM for use.

Frequently asked questions

To switch from MobiFone’s postpaid to prepaid plan, simply dial *090# or use the My MobiFone app. You can choose your desired prepaid plan and follow the instructions to complete the switch.

Yes, there are a few requirements. Firstly, you must have been a postpaid subscriber for at least 3 months. Secondly, ensure that your postpaid plan is still active and not expired. Lastly, your account should not have any outstanding debt or unpaid bills.

Yes, you can retain your existing phone number when transitioning to a prepaid plan. This applies to both 11-digit and 10-digit numbers.

MobiFone’s prepaid plans offer several advantages, including flexibility in choosing your desired package, no contractual obligations, and the ability to control your spending by managing your credit balance.

Yes, MobiFone’s prepaid SIM cards are designed to be compatible with a wide range of devices, including smartphones, tablets, and other mobile devices that support SIM card usage.

Any unused data from your postpaid plan will be forfeited when you transition to a prepaid plan. However, you can utilize data rollover plans to carry over unused data to the next month, depending on your chosen prepaid package.

Yes, you have the flexibility to switch back to a postpaid plan at any time. Simply contact MobiFone’s customer support or visit one of their stores to facilitate the switch back to a postpaid subscription.

To check your prepaid account balance and expiration date, dial *101# for free. You will receive a text message with the details of your remaining balance and the date until which your current plan is valid.

If you experience any problems during the transition from postpaid to prepaid, you can reach out to MobiFone’s customer support team through their hotline 9090, use the live chat feature on their website, or visit a MobiFone store near you for assistance.