1 FRESH AND SUPERIOR PRODUCTS
BachhoaXANH is dedicated to offering our customers only the freshest, finest-quality products. We assure you that every item we sell is 100% authentic, sourced responsibly, and accurately described on our website/app. In the rare instance that a product fails to meet our high standards, we will gladly offer a complimentary exchange and present you with a 50,000 VND voucher as a token of our sincerity.
Terms and Conditions for Exchanges and Returns:
For purchases made through our website, BachhoaXANH.com, kindly inspect the items upon delivery. Should you encounter any of the following:
– Damaged or torn packaging
– Contamination from bacteria or insects
– Transport-related damage
– Expired products
The following exchange and return timelines are in place:
– 1 DAY: Frozen goods, processed foods, meat, fish, and seafood
– 2 DAYS: Fresh fruits and vegetables
– 7 DAYS: All other products
2 CONVENIENT EXCHANGES AND REFUNDS
At BachhoaXANH, we aim to make exchanges and refunds as straightforward as possible for our valued customers. Should you receive a faulty, damaged, or incorrect item, we are happy to facilitate an exchange or provide a refund in the form of a voucher for the equivalent value. Refunds will be processed within 3–15 days, depending on the original payment method.
Exchange Procedure:
Option 1: If you receive a faulty product or an incorrect item, please get in touch with our customer service team at 1900.1908. They will promptly dispatch a staff member to your location to assess the issue and arrange an exchange.
Option 2: Alternatively, you can report any quality issues through our website/app. Simply log into your account, select “Order Evaluation,” detail the product’s condition, and include relevant photos. Our team will then contact you via the phone number associated with your order to facilitate the exchange.
Exchange Procedure
For any queries or concerns regarding our products, exchanges, or refunds, please don’t hesitate to contact our customer service hotline at 1900.1908 – 028.3622.9900 (7:00 – 21:30). We are always here to help.
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