“A Step-by-Step Guide to Tracking and Placing GrabExpress Orders”

GrabExpress is a popular on-demand delivery service known for its convenience and speed, offering same-day delivery. In this article, we’ll explore everything you need to know about GrabExpress, including how to make a booking, track your orders, and understand the various services offered by GrabExpress.

1An Overview of GrabExpress Delivery Service

What is GrabExpress?

GrabExpress is an on-demand delivery service from Grab, specializing in transporting goods and packages. It allows customers to self-pack and send or receive items without lengthy wait times.

GrabExpress is an on-demand delivery service from Grab

Currently, GrabExpress operates in select provinces and cities, including: Ho Chi Minh City, Hanoi, Danang, Can Tho, Khanh Hoa, Vung Tau, Phu Quoc, Binh Dinh, Binh Thuan, Nghe An, Dak Lak, Gia Lai, Lam Dong, Quang Ninh (Haiphong), and Thanh Hoa.

Advantages of GrabExpress

Using GrabExpress comes with several benefits. One of the most notable advantages is the ability to use the Grab application on your phone to book deliveries. Additionally, GrabExpress offers flexible transportation options, including cars, motorcycles, and three-wheeled vehicles. It provides super-fast delivery, reasonable prices, and clear pricing displayed on the app.

GrabExpress allows booking through the Grab app on your phone

2GrabExpress Services

GrabExpress offers a range of services to meet your delivery needs:

2H/4H Super Saver (Same-Day)

This service ensures the delivery of partner orders within 2 to 4 hours at extremely affordable rates.

GrabExpress Super Speed

GrabExpress Super Speed includes Super Speed Food Delivery, which promises delivery within 30 minutes for trips under 5km under normal weather conditions. There’s also GrabExpress Super Speed High-Value Goods Delivery, which offers maximum protection for your valuable items with compensation of up to 30 million VND.

Multi-Stop Delivery

With this service, GrabExpress drivers will deliver to multiple locations in a single booking. Additionally, GrabExpress offers cash on delivery (COD) services for orders with a maximum value of 500,000 VND.

GrabExpress offers Super Saver, Super Speed, and Multi-Stop Delivery services

3GrabExpress Price List

2H/4H Super Saver (Same-Day)

GrabExpress Super Speed COD

For GrabExpress Super Speed COD, the maximum advance amount for an order is 1,000,000 VND.

GrabExpress Multi-Stop Delivery

Note:
– Prices may vary depending on the region and time.
– The final price displayed on the app includes all additional fees.
– For 2H/4H Super Saver and GrabExpress Super Speed COD, route changes are unlimited, and a 5,000 VND fee is charged for each additional kilometer of the changed route. The recipient must pay the cash amount and the additional fee to the driver upon receiving the item.

4How to Book a Delivery with GrabExpress

Step 1 Access the CH Play Store (for Android) or the App Store (for iOS) to download the Grab app on your phone.

Download the Grab app on your phone

Step 2 Choose to register with your phone number, then tap “Continue” and enter the OTP sent to your phone.

Register with your phone number

Step 4 Open the Grab app, select Delivery, and choose your purpose for using GrabExpress: personal, company, or selling goods.

Select Delivery and choose your purpose

Step 5 Choose the pickup location and enter the delivery address.

Choose the pickup location and enter the delivery address

Step 6 Select one of the delivery services and tap “Confirm.”

Select a delivery service and confirm

Step 7 Tap “Add delivery details” to fill in information such as the recipient’s name, phone number, address, notes, type of goods, and total weight. Then, tap “Next.”

Add delivery details

Step 8 If you wish to use the cash on delivery (COD) service, enter the COD amount and tap “Place delivery order.”

Use the cash on delivery (COD) service

3Tracking GrabExpress Waybills

Step 1 Open the Grab app and select the “Activity” tab.

Step 2 Tap on “Delivery.”

Here, you can track your orders by checking their status in one of the four categories under the “Current” section:

• Scheduled: Your order has been acknowledged, and the system is looking for a driver to connect with you for delivery.
• En route to pickup: A driver has accepted the order and is on their way to pick up the item.
• Item picked up: The driver has collected the item from the sender.
• Driver is delivering: The driver is in the process of delivering the item to the recipient’s address.

How to track and check GrabExpress order details

Step 3 Tap on “History” to view completed deliveries.

Note: If you have multiple ongoing deliveries, each status will display the number of orders in that particular status. Simply tap on the status and then select the order you wish to view.

4Frequently Asked Questions about GrabExpress Delivery Service

What is the hotline number for GrabExpress?

For any inquiries or complaints, you can call the hotline 02471087108 (Hanoi) or 02871087108 (Danang, Ho Chi Minh City) and press 1-1-3 for assistance with GrabExpress services.

GrabExpress hotline: 02471087108 (Hanoi) or 02871087108 (Danang, Ho Chi Minh City)

Does GrabExpress operate on Sundays?

Yes, GrabExpress operates seven days a week, so you can use their services whenever needed.

How long does GrabExpress take to deliver?

GrabExpress Super Speed is an instant delivery service, quickly transporting items to the recipient. It is ideal for urgent deliveries, and the speed depends on the proximity of the delivery location. GrabExpress Same-Day is a more cost-effective option, where the driver will pick up the item within one hour and deliver it within a maximum of six hours and a minimum of four hours.

What items are prohibited from being transported by GrabExpress?

• Electrical and electronic items (only for GrabExpress Super Speed Premium).
• Items with indeterminable or unverifiable value, including but not limited to documents and contracts.
• Alcoholic beverages, narcotics, psychotropic substances, and addictive substances.
• Obscene and reactionary publications or printed matter that goes against public security.
• Precious metals such as gold, silver, etc., in the form of ingots, bars, coins, etc.
• Cigarettes, hazardous goods.
• Perishable items, except flowers and food.
• Guns, weapons, ammunition, or military technical equipment.
• Items, goods, or commodities banned from circulation or trading by the Government.
• Flammable, explosive, or environmentally harmful items or substances.
• Live animals, fur.
• Vietnamese currency, foreign currency, or equivalent value certificates.
• Fragile antiques.
• Items, goods, or commodities banned from importation into Vietnam.

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