The Lazada hotline is a channel of information that connects you to their support center. Whenever you have questions or complaints, you can contact this number to find a solution. So, what is the Lazada hotline and how do you contact them?
What is the Function of the Lazada Hotline?
As a large and reputable e-commerce platform, Lazada is constantly improving its business structure and organization. In addition to diversifying its product range, Lazada also pays great attention to the customer experience before, during, and after shopping.
Therefore, Lazada has created numerous ways to support its customers as best as possible. Among these, the Lazada hotline is considered a reliable support center, where customers can quickly and accurately resolve queries related to orders, accounts, sales policies, and all other activities on the platform.
When you call this hotline, you will receive assistance with creating an account, linking Lazada to Momo or a bank account, changing your password, reporting issues with sellers, product quality, the delivery process, the attitude of the shipper, tracking your order status, canceling orders, and resolving issues related to returns, exchanges, and refunds.
In summary, for any matter related to Lazada, you can call their support hotline to get the help you need.
See more: How to Block Promotional Messages on the Lazada App, Simple and Fast
What is the Lazada Hotline Number?
The current customer support hotline number for Lazada is: 1900 6509. This number serves both sellers and buyers.
The working hours of the Lazada hotline are from 9 am to 6 pm daily, including Saturdays and Sundays. Due to the large number of users and calls, the waiting time may vary depending on the volume of calls at any given time. Additionally, this is not a toll-free number, and the call charges will be 1,000 VND per minute.
Usually, when you call this number, you will hear an automated voice and interact by following the instructions and pressing the corresponding numbers. Alternatively, you can also speak directly to a Lazada consultant by selecting the option for returns and exchanges or other issues.
In addition to the customer support phone number, Lazada also provides other platforms for customers to reach out to them, such as:
- Fanpage: https://www.facebook.com/LazadaVietnam
- Website: https://www.lazada.vn
How to Contact the Lazada Hotline
Now that you have the Lazada hotline number, how do you actually contact them? Here is a detailed guide on the steps to follow.
Call the Lazada Hotline Directly
To reach the Lazada hotline, simply dial 1900 6509 and press CALL.
You will then be connected to Lazada’s automated hotline. Follow the instructions and press the corresponding numbers to be connected to a live consultant regarding your issue.
The hotline provides support for issues such as automatic order cancellation, automatic order status checking, consultation on return and refund procedures, etc.
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Chat with Lazada (CLEO)
If you call the Lazada hotline and no one answers or the waiting time is too long due to high call volumes, you can chat with Lazada. This is an online chat channel with Lazada (available 24/7) designed specifically for customers to resolve queries during the shopping process.
The advantage of this online chat option is that it is not restricted by time and is completely free. You can use it on your smartphone, laptop, or computer, as long as you have a 4G connection or Wi-Fi.
To access the chat feature, follow these steps:
- Open a web browser on your mobile device and enter this address. Note that you need to be logged into your Lazada account in the browser beforehand.
- Scroll down and select Chat with Lazada. A chat window will appear, where you can type your question or choose from the available suggestions.
- If CLEO is unable to assist you with your issue, you can choose to chat directly with a consultant by typing TVV and pressing SEND. The system will automatically connect you with a consultant, but the waiting time may vary depending on the number of people seeking assistance at that time.
- Once connected with a live consultant, clearly state your issue and provide any necessary details. You can also attach photos or videos as evidence by clicking on the plus (+) sign on the right side of the message box.
Common Issues When Contacting the Lazada Hotline
As mentioned earlier, you can directly contact the Lazada hotline to get assistance with queries or issues related to your shopping experience or operations on the platform. Here are some common issues that customers often contact the hotline for:
1. Issues Related to Lazada Accounts
Some common account-related issues include: how to change your password if you’ve forgotten it, payment errors, account lockouts, deleting your Lazada account, inability to select a payment method, etc.
2. Issues Related to Products
If you discover counterfeit or imitation products being sold on Lazada, you can also contact the hotline to report this issue.
3. Issues Related to Returns and Refunds
The Lazada hotline often receives many requests for support regarding returns and refunds. If you receive an order that does not match the product you ordered, such as a different type, size, color, or quantity, or if the product is damaged, you can call the Lazada hotline for assistance with returns and exchanges.
4. Product Warranty Policies
If the product you received has a technical fault during use, you can also call the Lazada hotline for guidance on sending the product for warranty service.
5. Calling the Lazada Hotline to Cancel an Order
Calling to cancel an order is also a common reason for customers to contact the Lazada hotline. After placing an order on Lazada, if you need to cancel it for any reason but are unable to do so because the order has already been processed, you can contact the Lazada hotline and ask them to cancel it for you.
6. Tracking Order Status
When shopping online, customers are naturally concerned about the status of their orders, such as where their packages are and when they will arrive. In cases where you have not received your order by the expected delivery date, the delivery person does not contact you but updates the status as “unable to contact the recipient,” and so on, you can contact the Lazada hotline for an explanation and assistance in contacting the shipping company.
The above is a comprehensive sharing from FPT Shop about the Lazada hotline. This is an important channel of information that helps you resolve queries and issues that may arise during your shopping experience and platform usage. Depending on the situation and the urgency of the matter, you can choose the most appropriate method of contact. Hopefully, this information has provided you with useful insights.
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