Discover 5 quick ways to track your Kerry shipment with ease

While not as prominent as other names like Giao Hang Nhanh, Giao Hang Tiet Kiem, VNPost, Viettel Post, Kerry Express is also a reputable courier company. If your order is being delivered by this company and you don’t know how to look up the Kerry waybill, follow the instructions below for 5 methods.

Some information about Kerry Express

What is Kerry Express?

Kerry Express is a company engaged in the area of express delivery and logistics – warehousing, established in 2011 with its head office in Ho Chi Minh City. After more than 20 years of development, Kerry Express currently has 4 center locations in 4 major cities: Hanoi, Ho Chi Minh City, Da Nang, and Binh Duong. These warehouses are equipped with professional equipment to support fast order processing.

In addition, the company also owns a system of over 120 branches throughout the country and has a presence in more than 50 countries and territories worldwide. These are the “speaking numbers” that demonstrate the remarkable development of Kerry Express that not every delivery company can do.

Kerry Express serves in many fields such as: Electronics, consumer goods, telecommunications, household appliances, and even cars and motorcycles… The infrastructure system, warehouses, and transportation vehicles are heavily invested in to ensure flexibility and meet all transportation requirements.

Services provided by Kerry Express

Currently, Kerry Express provides the following transportation services:

• Express delivery: This is the main and most prominent service used by customers.
• 48-hour delivery: Carry out the delivery process within 3-4 days.
• Land transport.
• Cash on delivery (COD).
• International express delivery.

Price list for shipping at Kerry Express

If you want to learn about the price of each transportation service at Kerry Express, you can quickly look it up on the website according to the following instructions:

Step 1: Access this address, then select the Pricing section.

• If you want to check rates for shipping within the country, choose Domestic.
• If you want to check rates for international shipping, select International.

Step 2: Enter package information including: Sender location, Recipient location, Dimensions, Weight, then click the Estimate cost button.

Immediately, the system will return the results including: Cost, converted weight, and estimated delivery time. There will be 2 sections for you to refer to and consider: Express delivery and Land transport.

Revealing 5 ways to look up Kerry Express waybill

As a large and reputable transportation company, Kerry Express provides customers with various methods to look up waybills, depending on each person’s needs and actual conditions. Here are the details of 5 methods you can refer to.

1. Look up Kerry Express waybill on the website

Looking up on the website is a simple, convenient, and fast way that many people apply. With this method, you can use any device with internet connectivity such as smartphones or tablets, laptops, PCs.

Perform the following steps:

Step 1: Get the waybill code

Each order sent to Kerry Express will come with a waybill containing information about that order. The waybill code is the line with 12 alphanumeric characters below the barcode.

If you are the recipient and do not have the waybill code, you can contact the sender to know this information or check the information on the online order.

Step 2: Access the Kerry Express website at this address. Then, scroll down to the Track order section and enter the waybill code into the empty box, then click Send.

Step 3: Immediately after, the system will return the search results if the waybill code is valid.

• In the Your shipment is located section, you can see the detailed shipping route along with the time and information of the delivery person.
• In the Shipment information section, there will be information about the waybill code, delivery date, recipient, and status of the order.
• In the Send – Receive information section, there will be the sender’s and recipient’s addresses.

2. Look up Kerry Express waybill via hotline

If you do not have suitable devices to look up online on the website, you can contact the Kerry Express hotline at 19006663. Kerry Express staff will look up and inform you of the information you need.

Note, the working hours of the hotline are as follows:

• Monday – Friday: 7:30 AM – 7:00 PM.
• Saturday: 7:30 AM – 6:00 PM.
• Sunday: 8:00 AM – 4:00 PM.

3. Look up Kerry Express waybill via the Support service on the website

If you want more support, you can submit an inquiry on the Kerry Express website as follows:

Step 1: Visit the Kerry Express homepage > Select the Contact section.

Step 2: Here, you will enter the required information including: Full name, Email, Phone, and Content of the request, then click Send.

When receiving a request, the Kerry Express customer service department will respond via your email.

In addition, you can also send an email directly to this address and provide the necessary information to receive assistance.

4. Look up Kerry Express waybill via Facebook Fanpage

Another way to look up Kerry orders is to message the company’s Fanpage and ask staff to check for you.

Visit this address > Select the Message option and compose and send the message as usual.

5. Look up Kerry Express waybill via Zalo

Similar to Facebook, you will also access Kerry’s Zalo and send a message asking to check for orders.

Kerry Express Zalo: Here.

How to look up Kerry Express branches

If you want to go directly to Kerry Express branches but do not know the address of the nearest branch, you can apply the following look-up method:

Step 1: Access the Kerry Express homepage > Select the Locations section.

Step 2: Select the province you want to look up Kerry Express branches and choose the branch.

The results will be returned immediately. You can click on the map to get directions to that branch.

Here is a list of some Kerry Express branches for your reference:

Some frequently asked questions about Kerry Express waybill lookup

In addition to the detailed steps for Kerry Express waybill lookup, there are also many other questions around this topic. Here are some frequently asked questions.

What is the hotline number of Kerry Express?

The Kerry Express hotline number is 19006663. When contacting this hotline, you will be exempt from call charges. However, the hotline does not support 24/7 but will have working hours as follows:

• Monday – Friday: 7:30 AM – 7:00 PM.
• Saturday: 7:30 AM – 6:00 PM.
• Sunday: 8:00 AM – 4:00 PM.

How long does Kerry Express delivery take?

The delivery time of Kerry Express is not fixed because it depends on many factors such as weather, geographical distance, etc. For example, international shipments will take longer. Or in times of storms, the delivery time will also be extended.

Can I look up the phone number of the delivery person?

The answer is YES. If you want to know the phone number and information of the delivery person, you can perform the above-mentioned ways to look up the waybills.

What kinds of goods are not transported by Kerry Express?

Kerry Express does not accept the transportation of goods and documents that violate the regulations of the State about prohibited goods, prohibited transportation, and prohibited export; Goods that may be harmful to the transporters and means of transportation.

How does Kerry Express compensate for damaged or lost goods?

Depending on the condition of lost or damaged goods, the rules for compensation will vary.

In case of lost, missing goods

• With parcels being invoices, documents: Kerry Express will exempt the shipping fee for an equivalent replacement parcel or compensate up to VND 1,500,000/waybill.
• For parcels being goods: Compensation 4 times the shipping fee/waybill or compensation equal to the value of the parcel, up to VND 1,500,000/waybill.

In case of damaged goods

The value of compensation for damage is calculated as follows:

Compensation value of lost goods x % rate of damaged goods

The % rate of damaged goods is determined based on the actual level of damage according to the agreement between Kerry Express and the customer.

How to make a complaint to Kerry Express?

To make a complaint, you can choose one of the following forms:

• Contact the hotline 19006663.
• Come directly to Kerry Express branches nationwide.
• Message via Kerry Express’s Facebook Fanpage.
• Message via Kerry Express’s Zalo.
• Click on the Support section on the Kerry Express website.

Temporary Conclusion

Through this article, FPT Shop not only guides you in detail on 5 methods to look up the Kerry Express waybill but also provides the method to look up branches, the list of branches, and answers some related questions. Hope this article will help you easily keep track of the status of your orders.

More:

• Detailed guide on how to look up LEX VN waybill to track the status of orders
• Details on 4 simple methods to look up Lazada orders to capture and track waybill status

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