Technology

4 Simple Ways to Track and Check Your Lazada Order Status

There are multiple ways to track your Lazada orders, such as through the app, hotline, chat with CLEO, or via the carrier's website. If you are a Lazada shopper and don't know how to track the status of your order, then this article is for you.

Administrator

15 February, 2024

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Lazada is currently one of the largest and most reputable e-commerce platforms in Vietnam. Therefore, the number of people ordering online through Lazada is extremely large. However, not everyone knows how to track Lazada orders to know the status of the shipment. If you are the same, please follow the instructions from FPT Shop.

Track Lazada orders on the Lazada website/application

The most common and easy way for you to track Lazada orders is through the Lazada website or application. The specific steps are as follows:

Step 1: Access the Lazada website at this address or open the Lazada application on your phone. Then, you will log into your Lazada account.

Step 2: Next, you choose the Account section at the bottom right corner of the interface > Click on View all orders in the My orders section.

Step 3: In the My orders interface, you find the order you want to check. You can search in the All section or search in each section as follows:

Waiting for payment: Contains orders that have been placed but have not been paid or encountered errors when paying by prepaid method.
Waiting for shipping: Contains orders that the seller has received, packaged, but have not been handed over to the shipping carrier.
Waiting for delivery: Contains orders that have been handed over to the shipping carrier and are being delivered to you.
Waiting for review: These are orders that have been successfully delivered but you have not reviewed yet.

If your order is in the Waiting for delivery status, you can check the progress of import/export process and information about partners, delivery personnel.

Track Lazada orders by tracking number

The second way to track Lazada orders is to use the tracking number. Each order, after being successfully packaged by the seller, will be accompanied by a unique tracking number. You can easily track the order through the Lazada application or Lazada website.

The specific steps are as follows:

Step 1: First, you also access the Lazada website or the Lazada application and log into your account.

Next, you select the Account section > Click on View all orders.

Step 2: The next step is to track Lazada orders by tracking number. You click on the order you want to track and find the location of the tracking number, then copy it. Usually, the order details page will also include the name of the shipping carrier. Only when you know the shipping carrier can you proceed to the next tracking step.

Step 3: Access the website of the shipping carrier that receives your order.

In the example illustration, it is J&T, so you will access the J&T website at this address.

In the Track order section, you paste the tracking number you copied earlier into the box, then click Search.

Immediately, the shipping carrier’s system will return the detailed result of the order journey, from the warehouse entry, warehouse exit to the final shipping information.

This method helps buyers quickly track shipment information of their placed orders to know where it is, at which stage, and information about delivery personnel for proactive contact if needed.

In addition to J&T, Lazada also collaborates with many other shipping carriers and below are the websites of those carriers:

GHN (Giao Hang Nhanh)
BEST
NJV (Ninja Van)

Track Lazada orders by contacting the Lazada hotline

This method is less used because when calling the Lazada hotline, the call will be charged at 1,000 VND/minute. In addition, it is not always possible to contact the staff immediately, especially during big sales events, the hotline often encounters busy situations. However, if your device does not have an Internet connection to perform the above 2 methods, this will be the only solution you can implement.

Step 1: Enter the Lazada hotline number 1900 6509 and press OK/Call , then choose Vietnamese by pressing key 1.

Step 2: Continue to press key 1 to use the automatic order tracking function.

Step 3: Enter the order number and press # to confirm.

Step 4: Wait a moment, the Lazada hotline system will perform the tracking and provide information about the delivery process of your order.

Note: To view the order number, you also need to access the Lazada application, then select the Account section > Select View all orders > Click on the order you want to track > Click on Order details and find the information section Order number.

Track Lazada orders through CLEO Chatbot

CLEO is an online chat channel with Lazada, operating 24/7, providing free support, and can be contacted via smartphones, laptops, tablets,…

The steps to track Lazada orders through CLEO are as follows:

Step 1: Access the Lazada application or the Lazada website and log into your account. Then, you select the Account section, scroll down to the bottom and select Chat with Lazada.

Step 2: If you want to track an order, you will select Where is my order? in the list of suggested questions.

In addition, there are many other issues that CLEO can assist with such as Order cancellation, Return and refund, Unable to place order,… depending on your needs, you will choose the corresponding question.

Step 3: Next, CLEO will display a list of all your orders. At this time, you will select the order you want to track by clicking on the Send button next to that order.

Step 4: Immediately, CLEO will provide detailed information about the shipping process of your order for you to know.

Answering some frequently asked questions about tracking Lazada orders

Above are detailed instructions for 4 ways to track Lazada orders. In addition, during the process of purchase and delivery on Lazada, surely everyone still has many questions to be answered. FPT Shop has selected 2 most frequently asked questions and provided the following answers:

How long does it take to receive Lazada orders?

The delivery time for orders on the Lazada e-commerce platform is not fixed and will depend on many factors such as weather, distance between the place of origin and the destination, big sale periods or normal days,… On sale days, the number of orders is high, so the processing and delivery process will definitely take longer.

For orders using express delivery, you will receive them on the same day or the next day.
For domestic orders that do not use express delivery, the usual delivery time is from 2 – 7 days.
For international orders, the delivery time will be longer depending on geographic distance, customs clearance,… so it will take about 5 – 10 days or even 15 days.

Note that the delivery time on Lazada does not include public holidays according to the regulations of the state.

Does Lazada deliver on Sundays?

Usually, Lazada delivers from Monday to Saturday every week and does not deliver on Sundays. The delivery time is from 9:00 AM to 6:00 PM.

Conclusion

So, through this article, FPT Shop has guided you through all 4 ways to track Lazada orders. Each method has its own advantages and disadvantages, among them, tracking by tracking number, direct tracking, and contacting CLEO are the most commonly used. Hopefully, you will successfully track your order to know its status.