Technology

5 Easy and Fast Ways to Look Up VNPT Customer Codes Conveniently and Accurately

Looking up the VNPT customer code is essential to help you understand the services you are using, the cost of the charges, online payment, etc. So how can you check the VNPT customer code? Let's find out in the following article with FPT Shop!

Administrator

18 February, 2024

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You are using VNPT’s Internet service and want to switch to online payment, but you don’t remember your customer code? Don’t worry, in the following content, FPT Shop will guide you on the fastest and easiest ways to look up your VNPT customer code.

Why do you need to look up your VNPT customer code?

The VNPT customer code, also known as the payment code, is a series of characters, including uppercase letters and numbers, provided by the Vietnam Posts and Telecommunications Group to each customer after successfully installing the Internet service.

Each VNPT Internet customer is assigned only one customer code. With this code, you can easily check your VNPT charges as well as access accurate information such as the account holder’s name, installation address, contract duration, etc. Moreover, knowing your VNPT customer code makes it quicker and more convenient to pay your VNPT Internet bill online.

5 ways to look up your VNPT customer code

Currently, there are many ways to look up your VNPT customer code. You can check it on the contract, bill, or find it in messages, the My VNPT app, or call VNPT’s hotline or visit their stores for assistance.

1. Check the VNPT customer code on the contract or bill

After successful registration and installation of the VNPT Internet service, you will receive a contract, an installation handover report, and related documents. The customer code can be found on the contract and the monthly bill handed to you by VNPT’s staff during home visits.

The location of the VNPT customer code on these documents is as follows:

On the contract: The customer code is below the “Service Name / Subscription Code / Password / Package Charges” section.
On the installation handover report: It is in the 4th column, called “MyTV Service (Subscription Code / Password / Package Charges)”.
On the paper bill: The code is located just below the “Code” phrase in the top-right corner, right under the customer’s name and address information.

2. Check the VNPT customer code through messages

The phone number you provided to VNPT when registering for their service is a valuable communication channel for receiving notifications, including detailed monthly service usage and bill payment information. The messages also contain your customer code.

3. Look up the customer code using the My VNPT app

My VNPT is an exclusive app released by VNPT to help customers manage their accounts and conveniently look up payment codes. To find your VNPT customer code through the My VNPT app, follow these steps:

Step 1: First, download the My VNPT app on your phone.

Step 2: Open the app and log in with your phone number registered for VNPT’s service.

Step 3: In the Menu section, choose Internet/MyTV > Click on Home Internet to see information related to your contract, including the VNPT customer code.

4. Call VNPT hotline to inquire about the customer code

Calling VNPT’s hotline is a simple way to obtain your VNPT customer code. Just pick up your phone, dial one of the two numbers: 1800 1166 or 1800 1091, and Call. When connected to the operator, state your request and provide relevant information for verification, such as your name and address. After checking, the support staff will provide you with the customer code and any other necessary information.

5. Visit VNPT stores to inquire about the customer code

If the above methods aren’t feasible, you can go directly to the nearest VNPT store or service point to get assistance in looking up your customer code. Remember to bring your ID card or phone number used for registering VNPT’s service.

Conclusion

Hopefully, with the 5 ways to look up your VNPT customer code shared above, you will find your customer code. If you have a smartphone, using the app for online lookup is the quickest and most convenient method.