A detailed guide on how to track your LEX VN shipment using the tracking number

If you have ordered on Lazada but don’t know how to track your order, then read this article to learn about 2 ways to track your LEX VN shipments.

What is LEX VN?

LEX VN stands for Lazada Express Vietnam. It is a separate delivery company that was created in October 2015 and operates independently from Lazada’s delivery department. LEX VN provides delivery services to customers who have ordered products on the Lazada e-commerce platform.

LEX VN helps Lazada and its sellers meet the demand for fast and reliable delivery. When a customer places an order on Lazada, LEX VN receives the order from the seller and delivers it to the address provided by the buyer.

LEX VN has an extensive delivery network nationwide to ensure fast and safe delivery. By tracking your LEX VN shipments, you can keep track of the progress of your orders.

How to track LEX VN shipments in detail

After placing an order on Lazada, you can track and check the status of your order using one of the following methods.

Track LEX VN shipments on the Lazada app

This is the most simple and popular method. By using the Lazada app, you can also track orders delivered by other shipping partners collaborating with Lazada.

Step 1: Access the Lazada app on your phone and log in to your account.

Step 2: Select the Account section at the bottom right corner of the interface > Choose View all orders in the My Orders section.

You will see all the orders you have placed on Lazada. To check a specific order, simply tap on it.

Step 3: After tapping on the order you want to track, continue by tapping on the blue status line to view the order details. There, you will find information such as the receiving and delivery parties, the tracking number, the journey of the order, and the estimated delivery time.

Track LEX VN shipments on the LEX Tracking website

The second method to track LEX VN shipments is through the LEX Tracking website using the following steps:

Step 1: First, you need to have the tracking number of your order. To find this information, you can also access the Lazada app > Select the Account section > Choose View all orders.

Then, select the order you want to track, and you will see the tracking number displayed below.

Step 2: Access the Lazada Express website through this link to track your shipment. This website is used to track Lazada orders in all countries where Lazada operates.

Note: You can only track orders delivered by LEX VN that have been confirmed and have a tracking number.

Step 3: After accessing the LEX VN website, paste the tracking number into the empty box and click Track.

Immediately, the system will display detailed information about the status of your order. You will be able to see the progress of the order, including each stage, estimated delivery times, and more.

Additional information about LEX VN

Delivery and receipt process

Currently, Lazada has 2 delivery and receipt processes for domestic and international orders.

Domestic delivery

For sellers with addresses in Vietnam, Lazada follows this process for order processing and delivery:

• Step 1: Order confirmation.
• Step 2: Seller package preparation.
• Step 3: Seller handover to the delivery company.
• Step 4: Delivery process by the carrier.
• Step 5: Delivery to the customer by the delivery personnel.

International delivery

For sellers located outside Vietnam, the processing and delivery process involves more procedures and takes longer.

• Step 1: Lazada order confirmation.
• Step 2: Seller package preparation.
• Step 3: Seller handover to the international delivery company.
• Step 4: Receipt of the order at the international delivery company’s warehouse.
• Step 5: Handover to the overseas shipping partner.
• Step 6: Delivery to the destination.
• Step 7: Completion of customs procedures by the carrier.
• Step 8: Handover to the domestic carrier.
• Step 9: Delivery to the recipient’s address by the domestic carrier.

Some notes when receiving LEX VN orders

To avoid receiving the wrong package or receiving a package you did not order, make sure to only accept packages when the order is in the “Awaiting delivery” status. Also, when receiving the package, check the following information: Order number, shop name, product name, recipient’s information, and tracking number.

If the information matches the details displayed in the Lazada app, then accept the package. Additionally, check the sealing labels and packaging of the product. If there are any signs of tampering or damage, inform the delivery personnel or the seller for further instructions to avoid any losses.

Frequently asked questions about tracking LEX VN shipments

In addition to learning how to track LEX VN shipments, there are still many questions surrounding this topic. Here are some frequently asked questions and answers for your reference.

Does LEX VN deliver packages for other companies besides Lazada?

Lazada Express (LEX) is a separate entity from Lazada’s delivery department and only delivers packages for Lazada. It does not collaborate with other companies.

Does Lazada have any other delivery partners besides Lazada Express?

Lazada currently collaborates with various reliable delivery partners such as Giao Hang Nhanh, Ninja Van, Ahamove, Best INC, Vinacapital, and more. However, 65% of Lazada’s total orders are delivered by LEX VN, while the remaining orders are handled by other delivery partners.

How long does LEX VN delivery take?

There is no fixed delivery time for LEX VN as it depends on various factors such as weather conditions, geographic distance, delivery partners, and timing (sale days or regular days), etc.

Typically, after placing a successful order, the estimated delivery time will be provided in the order information. The average delivery time ranges from 1 to 5 days.

Does LEX VN deliver on weekends?

LEX VN delivers from Monday to Saturday and does not deliver on Sundays and public holidays according to government regulations. Delivery hours are from 8 am to 6 pm. Prior to delivery, the delivery personnel will contact you for notification.

Conclusion

Above is a guide on how to track LEX VN shipments through the Lazada app and the LEX Tracking website. It is hoped that this information will help you track your Lazada orders effectively.