Cake Hotline and Customer Care Channels of Cake Digital Bank

Cake by VPBank is currently the leading digital banking application in Vietnam. All products and services of Cake are conducted 100% online. Therefore, many users wonder how to contact this bank when they need support or to resolve issues. What is the Cake hotline number? In this article, FPT Shop will help you update the full information about the hotline and contact methods with Cake Bank.

General introduction to Cake by VPBank

Cake by VPBank is a combination of traditional banking platform and technology. This is a collaboration between VPBank and Be Group.

Cake provides all basic services of traditional banks such as account opening, card issuance, transfer, receiving money, and borrowing. Moreover, thanks to the significant investment in technology, Cake helps you manage all your expenses right on your mobile phone.

With its convenience, combined with a series of features, products, and attractive policies, Cake has attracted a large number of users, especially the young generation (Gen Z and Gen Y). As a result, Cake has become the leading digital banking application in Vietnam.

What is the Cake hotline number?

Cake is an online service of VPBank, so it does not have transaction points or branches like traditional banks. Therefore, to support and answer all user questions and issues when using the Cake app or need service advice, Cake has deployed its own hotline system.

Therefore, when you need support or encounter any issues regarding the services and features of the Cake application, you can contact the hotline number 1900 636 686. Customer service representatives are available 24/7 and always ready to provide meticulous, accurate, and enthusiastic advice.

Other contact channels of Cake Bank

Although there is no transaction point like traditional banks, Cake still has 2 representative offices in Hanoi and Ho Chi Minh City. Therefore, you can visit one of these two offices for support:

• Hanoi: VPBank Building, No. 89, Lang Ha Street, Dong Da District.
• Ho Chi Minh City: VPBank Tower Saigon, No. 2, Ton Duc Thang Street, Ben Nghe Ward, District 1.

If you are too busy to come to the office, you can contact Cake through other customer care channels such as:

• Email: [email protected].
• Facebook: Ngân hàng số Cake by VPBank.

FAQs about the Cake Bank hotline

Is calling the Cake hotline free?

The Cake hotline provides free support and advice for all the issues you are encountering. However, you still have to pay the telecommunication fees, which are 1,000 VND per minute. Therefore, when you need support, you should prepare your personal information and prepare your questions in advance. When you are connected to the hotline operator, you should clearly present your issue for the quickest and most accurate support.

Or if you want to save costs, you can choose to send an email or chat on the Cake’s Facebook page. With these methods, you will receive enthusiastic support from the Cake team without incurring any costs.

Why can’t I contact the Cake hotline?

There are several reasons why you cannot contact the Cake hotline. Here are some common reasons:

• Incorrect number: You need to make sure you enter the correct Cake hotline number.
• Network error: When you are in an area with weak signals and unstable connection, you will not be able to contact the Cake hotline.
• Cake hotline overload: Since Cake only has one shared hotline, while the number of users is large, it is unavoidable for the hotline to be overloaded. In that case, you should wait for about 5-10 minutes and then call again.

In conclusion

FPT Shop has provided you with the Cake hotline number as well as other contact channels of this digital bank. Hopefully, through this information, you can know how to contact Cake for support when needed.