Can I recover my MoMo account if I lose my phone number? Solutions for lost registered MoMo phone numbers.

MoMo is a popular leading electronic wallet in Vietnam, trusted and used by many people to perform payment transactions, shopping, etc. However, during the usage process, many people fall into the situation of losing their phone or losing their registered SIM card. So, can you recover your MoMo account when you lose your phone number? How to solve this situation? Read the full content below, and you will find the answer.

Can you recover your MoMo account when you lose your phone number?

As we know, when opening a MoMo account, you must register with your own authentic phone number. And each phone number is only allowed to register one unique account. So far, MoMo has not yet supported changing the phone number to a new one on the same account.

With that regulation of MoMo, you will not be able to change the phone number that was previously registered to a new phone number. When you lose your phone number, you have to redo the SIM card with that number to be able to recover and use your MoMo account. Otherwise, you have to use a new phone number to open another MoMo account.

Currently, the process of redoing a SIM card is very simple. With the phone number that you registered on your own, you just need to bring your ID card to the system of the network carrier you are using. The store staff will assist you in redoing the SIM card quickly, and it will take less than half an hour. So, recovering your MoMo account when you lose your phone number has become easier, and it no longer takes as much time as before.

How to solve when you lose the registered phone number for MoMo

When you lose the registered phone number for MoMo, you should not be too worried but rely on your situation to have an appropriate solution.

Case of losing both phone and SIM card registered for MoMo

In fact, when a stranger gets your phone and SIM card, it is difficult for them to access your MoMo electronic wallet. Because they don’t have your login password, unless you set an easily remembered password that they can figure out. Therefore, when you realize that you have lost both your phone and the SIM card registered for your MoMo wallet, you should do the following:

• Call the network carrier’s hotline to get support in blocking, restricting the calling and receiving features of the SIM card.
• Call the MoMo hotline to request locking the account to ensure 100% absolute security for your wallet.

Case of losing the phone but still having the registered SIM card for MoMo

If you only lose your phone with the installed MoMo application but still have the SIM card, it will be much easier to handle. You just need to insert your SIM card into another phone and then download the MoMo application, proceed with the installation and log in as before.

By doing so, your MoMo account will be transferred to the new device, exiting the login on your old device. In addition, to enhance security, you should reset the password for your wallet to prevent unauthorized access.

Some questions when you lose the registered phone number for MoMo

Besides the question of whether you can recover your MoMo account when you lose your phone number, there are many other common questions related to using MoMo wallet when you lose the registered phone number. Below, FPT Shop will answer some of the most frequently asked questions:

Can you log in to MoMo if you lose your phone number?

The answer is Yes. In that case, you can use one of the 2 methods to log in to MoMo when you lose your phone number as follows:

• Access your MoMo wallet account with the password.
• Use the previously registered fingerprint to log in.

Will you lose money in your MoMo wallet if you lose your phone number for MoMo?

Regarding this issue, you can totally rest assured because the MoMo application has 2 layers of strict security. Firstly, it is a 6-digit password, which is not stored in the application’s database. The second layer is the OTP code, a code sent by the system to the phone number registered for MoMo. Only when these 2 elements are available, users can perform transactions on the wallet.

Can you change the phone number linked to the MoMo account?

The answer is NO. If you want to change the phone number, you can create a new MoMo account with that new phone number. Then, you can transfer money from the old account to the new MoMo account. Finally, you can cancel/delete the old account.

Conclusion

Thus, FPT Shop has helped you answer questions about how to recover your MoMo account when you lose your phone number as well as other related issues when you unfortunately lose the phone number registered for MoMo. Hopefully, they will become useful documents, helping you use this application effectively.