Citibank hotline number: Get in touch with us today!

Citibank Call Center serves as an information channel connecting customers and businesses. The main task of the call center is to provide information about the products and services that Citibank is offering and to answer related inquiries. To better understand the Citibank call center, please follow the article below.

Introduction to Citibank

General Information

Vietnamese Registered Name	Ngân Hàng Citibank Việt Nam
English Registered Name	Citibank, N.A.
Abbreviated Name	Citibank
Citibank Bank Code	CITIVNVX
Type	Commercial Bank
Headquarters	1st Floor, 17 Ngô Quyền, Hoàn Kiếm District, Hanoi, Vietnam
Email	[email protected]
Fax Number	(84 28) 3521 1510
Citibank Call Center	(028).3521.1111
Website	www.citibank.com.vn

History and Development

Citibank is a large international bank founded by Citigroup in 1982. Initially, the bank was named Citibank of New York and later changed its name to First National City Bank of New York.

Citibank opened a branch in Vietnam before 1975. In 1993, the bank returned and established a representative office in Hanoi. In 1998, Citibank opened its second branch in Ho Chi Minh City.

Citibank Vietnam provides financial banking services such as corporate and investment banking, commercial banking, retail banking, cash management and international payments, securities, and other transaction services.

In Vietnam, Citibank has become a trusted partner of many customers, from large and small companies to leading corporations in the country. Citibank was also the first bank in Vietnam to develop online banking in 2001. Nowadays, all banks have this transaction model.

Starting from March 1, 2023, Citibank, N.A., – Hanoi Branch and Ho Chi Minh City Branch has transferred the ownership and business operation rights of the retail banking sector to United Overseas Bank (Vietnam) Limited (UOB Vietnam).

UOB Vietnam is the issuer of all retail banking products under the “Citi” label in the Vietnamese market. Citibank, N.A., – Hanoi Branch and Ho Chi Minh City Branch only provide certain support during the transitional period related to those products.

All About Citibank Call Center

Next, FPT Shop will explore all about Citibank Call Center, including hotline numbers, operating hours, functions, and contact methods.

Functions of Citibank Call Center

The hotline customer care channel was established by Citibank to assist customers in quickly and conveniently answering inquiries about the bank’s products and services.

You can contact the Citibank hotline whenever you need support. As an international bank, Citibank is always ready to serve customers at any time. Typically, the Citibank call center operates 24/7 and provides customers with answers to the following issues:

• Support and answer questions about the bank’s products, services, and any issues that customers may encounter during the usage.
• Provide information on services and promotions offered by the bank.
• Assist with urgent requests such as account blocking, credit card blocking, ATM card blocking, etc.
• Resolve complaints about the quality and customer service of Citibank.
• Assist in resolving difficulties and obstacles that customers may encounter during the usage of Citibank services.
• Guide customers on how to open a savings account.
• Assist customers in using services such as credit card applications, low-interest personal loans, mortgage loans, etc.

What is the Citibank Call Center Hotline Number?

Currently, Citibank has deployed 3 hotlines for different groups of customers as follows:

• For domestic customers: (84 28) 3521 1111.
• For overseas customers: (84 28) 3521 1118.
• For Citigold customers: (84 28) 3521 1088.

The Citibank call center hotline operates 24/24, so customers can call at any time. There will always be a team of call center operators ready to listen, serve, and support customers with any issues they may encounter.

How to Contact Citibank Call Center

To contact the Citibank call center, dial 028 3521 1111, then press Call and follow the instructions below to select the advisory information channel.

Select key 1 to inquire about accounts, recent transactions, or reward points:

• Key 1: Account inquiry.
• Key 2: Recent transactions.
• Key 3: Reward points.

Select key 2 to activate your card, view PIN or beneficiary code:

• Key 1: Card activation.
• Key 2: PIN code.
• Key 3: Beneficiary code.

Select key 3: Look up exchange rates and Citibank address:

• Key 1: Foreign exchange rates.
• Key 2: Citibank address.

Some notes when contacting Citibank Call Center:

• Before contacting Citibank call center, please prepare some necessary information such as: Full name, date of birth, ID card/Citizen ID number used for previous account registration.
• Absolutely do not provide card numbers or account passwords to any employees.
• If the hotline number is busy, please try again later.

Other Contact Channels at Citibank

If contacting the Citibank call center is not convenient due to long waiting time, you can use other channels as follows:

Contacting via Facebook

Currently, Citibank’s Facebook not only serves as a communication channel where customers can update information about products, services, promotions, and offers but also as an effective advisory channel. You can access this link, then select Send message. Compose a message with the content of the issue you are inquiring about and press Send. Then, Citibank staff will help you with the answer.

Through the website

You can access Citibank’s website at this link and search for the information you want to know.

Online banking

In addition, you can also log in to Citibank Online banking to send feedback and inquiries. The bank will respond through the secure messaging system. At that time, please log in and go to the Inbox section to view the response.

Instructions for finding Citibank branches and ATMs

Step 1: Access the FindmyCiti Website.

Step 2: Enter the city name where Citibank branches are located into the Enter location box > Select Search to search.

Information about Citibank’s two branches in Hanoi and Ho Chi Minh City

Ho Chi Minh City

United Overseas Bank (Vietnam) Limited – Sunwah Branch

Address: Ground Floor, 4th Floor, 16th Floor, and 20th Floor, Sunwah Building, 115 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City.

Operating hours: 

• At the ground floor: 8:30 AM – 4:00 PM (Monday – Friday), except public holidays.
• For cash transactions: 8:30 AM – 4:00 PM (Monday – Friday).

Hanoi

United Overseas Bank (Vietnam) Limited – Horison Branch

Address: Ground floor and 11th Floor, Horison Tower Building, 40 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi.

Operating hours:

• At the ground floor: 8:30 AM – 4:00 PM (Monday – Friday), except public holidays, Tet.
• For cash transactions: 8:30 AM – 4:00 PM (Monday – Friday).

Conclusion

Through this article, FPT Shop has provided you with all the information about Citibank call center and other contact channels. We hope that this sharing will be helpful when you need to find out or have inquiries about Citibank’s products and services.