Detailed guide: 5 simple and comprehensive ways to look up VPBank loans in 2024

VPBank is one of the leading joint-stock commercial banks in Vietnam that many customers trust and choose. Currently, VPBank is implementing reputable consumer loan services. At the same time, the bank also provides various ways to look up VPBank loans to suit all customers. Below are 5 detailed methods for your reference.

About VPBank

VPBank is Vietnam Prosperity Joint Stock Commercial Bank, established in 1993. After more than 30 years of development, VPBank has become a strong financial institution with a network of 227 transaction points and nearly 27,000 employees. The bank has gradually affirmed its credibility, dynamism as well as stable financial capacity and social responsibility.

During its development, VPBank has received many domestic and international awards such as Top 3 Vietnamese Joint Stock Commercial Banks, Top 10 largest private enterprises in Vietnam, Top 10 reputable Vietnamese commercial banks in 2019, Top 10 reputable Vietnamese Joint Stock Commercial Banks in 2019, Top 500 Banks with the highest brand value worldwide, etc.

Aside from credit cards and savings deposits, VPBank is also highly regarded for its loan services. This is evidenced by the increasing number of customers choosing VPBank for their loans. Within VPBank’s system, there is a dedicated branch called VPBank FC that specializes in distributing VPBank’s services and focuses on consumer credit solutions to help individual customers address transaction and loan issues.

Why Look Up VPBank Loans?

In VPBank loan contracts, all relevant loan information is recorded, but not always can customers recall all of this information accurately. Therefore, you should regularly look up VPBank loans to check the necessary information. Specifically:

• Determine the remaining amount to be paid: By looking up the loan, you will accurately understand the amount you still need to pay, providing a clear view of your debt situation.
• Know the monthly payment amount: When looking up VPBank loans, you will know the amount you need to pay each month, allowing you to have a reasonable financial plan and avoid overspending.
• Avoid overdue debts: By looking up the VPBank contract, you will also know the payment deadlines to avoid being late and incurring additional penalties, which can affect your credit rating.
• Understand the payment history: When looking up VPBank loans, you can also find out about your previous payment history.

5 Simple Methods to Look Up VPBank Loans

Nowadays, the demand for consumer loans has been increasing for consumers in general and VPBank in particular. Therefore, in order to remain competitive, VPBank has provided customers with various methods to look up loans instead of having to go to the bank counter as before. You can even look up loans easily from the comfort of your home with just a mobile device.

Below is a summary and detailed instructions for 5 methods to look up VPBank loans.

1. Look Up VPBank Loans via Customer Service Hotline

Looking up VPBank loans via the hotline is a preferred method, especially for those who do not have smart devices connected to the Internet or are not familiar with technology.

Step 1: To contact the VPBank hotline, you should call 1900 545415 and then press 1 if you are an individual customer or 2 for business customers.

Step 2: Immediately after that, you will be connected to a hotline operator. At this point, you should state your request to look up VPBank loans.

Step 3: The hotline operator will ask you to provide personal information such as your full name, ID card/ID number, loan contract number, etc., to verify the information.

Step 4: If the information is correct, the hotline operator will proceed to look up and provide information about the loans you want to know.

Note: When calling the hotline, please use the phone number registered with VPBank for the loan. The call is free of charge.

2. Look Up VPBank Loans via SMS

There are situations when contacting the hotline is not available due to a high volume of calls. In that case, you can use the method of looking up VPBank loans via SMS. This method is only effective if you use the phone number registered with VPBank when applying for the loan.

However, each piece of information in the loan contract will be looked up using a different SMS syntax, so you need to enter the correct syntax. Refer to the table below to understand the specific syntax:

The SMS lookup can be done on any type of phone as long as it is capable of sending and receiving text messages. However, you will need to pay a fee for each message depending on the network you are using. Therefore, this method may not be suitable if you want to look up multiple pieces of information at once, as it can be costly.

3. Look Up VPBank Loans Online via VPBank NEO Digital Banking

If you need a fast and free way to look up VPBank loans, then online lookup via VPBank NEO Digital Banking is the most suitable method. With this method, all you need is a device that can connect to the Internet, such as a smartphone, tablet, or laptop.

The steps are as follows:

Step 1: In any web browser on your device, access VPBank NEO Digital Banking at this link to log in to your account.

Step 2: Enter your login information, including Username, Password, and click Login.

If you don’t have an account yet, click Register Now to create an account.

Step 3: After successfully logging in, on the main interface of the website, select the Loan section.

Step 4: Next, select the loan contract you want to look up from the list of loans. Then, the loan information will be displayed on the screen, including the contract number, remaining amount, next interest payment date, and interest amount in the payment period.

If you want to learn more about the loan contract, you can click on Details.

Note: VPBank NEO is available on both the website and mobile app. If you have downloaded the VPBank NEO app, you can perform the lookup operation through the app.

4. Look Up VPBank Loans via Email

Another method to look up VPBank loans is to send a request to VPBank’s customer service department via email at [email protected] or [email protected].

Upon receiving your email, VPBank’s customer service department will respond as soon as possible with the information about the loans you want to look up. However, make sure to provide clear and complete personal information.

5. Look Up VPBank Loans at Branches/Transaction Offices

The final method to look up VPBank loans is to go directly to VPBank’s branches/transaction offices nationwide. With a network of 227 branches/transaction points in 63 provinces and cities, you can easily find a location near you.

When going to the branch/transaction office, remember to bring your ID card/ID number to verify your information. The bank’s staff will assist and guide you on how to look up loans.

Note: VPBank’s working hours are from Monday to Friday, from 8:00 AM to 12:00 PM in the morning and from 1:30 PM to 5:00 PM in the afternoon. You need to visit within these hours to receive assistance in processing your request.

How to Quickly Make Online Loan Payments with VPBank

If the VPBank loan has reached its maturity date but you cannot go to the counter in person, you can make an online payment following the instructions below:

Step 1: Log in to the VPBank app on your mobile phone or on the website https://online.vpbank.com.vn/.

Step 2: On the homepage, find and select the Loan/Loan Settlement section. Then, choose Online Loan Settlement.

Step 3: Select the loan product that you want to settle.

Step 4: Choose the loan that you want to settle.

Step 5: The system will display detailed information about the loan. You should double-check the loan information that needs to be settled. An OTP code will be sent to the phone number or email you registered.

Step 6: Enter this OTP code into the system to confirm and complete the loan contract settlement process with VPBank.

Some Notes When Looking Up VPBank Loans

In order to look up VPBank loans quickly and conveniently, you need to pay attention to the following:

• Provide accurate information when logging in or contacting the hotline, and ensure that it matches the loan registration information.
• Carefully secure your personal information. Do not ask others to bring your personal information to the bank for loan lookup or settlement.
• Ensure to call the correct hotline and access the official VPBank website to avoid disclosing information to impersonators or fake websites.

Conclusion

Above are 5 methods to look up VPBank loans and detailed instructions on how to perform them. Regardless of the device you are using, you can check your loans using the appropriate method. If you have a loan with VPBank, be sure to regularly look up the loan to avoid forgetting important information.

See also:

• Detailed Guide: 5 Accurate Ways to Look Up Doctor Dong Loans in 2024 – Follow now to apply
• How to Quickly Look Up Dai-ichi Life Insurance Policies, Most Accurate in 2024

To conveniently look up and settle loans, it is recommended to use a smartphone with the ability to download the VPBank NEO app. If you don’t have a suitable device yet, visit FPT Shop to find the best-priced product for yourself.

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