Discover everything about DongA Bank’s 24/7 call center and hotlines at main branches

Đông Á Bank is a large bank with a history of over 30 years. Among the customer service channels that this bank is deploying, the hotline is considered a main contact channel that many customers choose. So what is the hotline for Dong A Bank? How to contact? Do branches have their own hotlines? All will be answered right below.

Introduction to Dong A Bank

Dong A Bank’s full name is Dong A Commercial Joint Stock Bank, officially launched in 1992 with a charter capital of 20 billion VND, 56 employees and 3 departments. Up to now, the system has 9 blocks, 36 departments, 3 subsidiaries and 223 branches / transaction offices distributed evenly nationwide.

At present, with the emergence of more and more banks, in order to compete in the market, Dong A Bank has provided a variety of products and services to meet the full needs of both individual customers and corporate customers. 

The excellent quality of products and services has helped Dong A Bank gain the full trust of users. In addition, Dong A is also always open to new things to constantly improve and develop its services, especially pioneering ATM services nationwide.

During this development process, Dong A Bank has also received many prestigious awards, which are evidence of its credibility and quality services. Some notable awards include:

• Best domestic retail bank in Vietnam 2014.
• Most modern ATM in Vietnam 2014.
• Good growth in international payment turnover 2014.
• Strong brand in Vietnam in 2014 for the 8th consecutive time. 
• Banks with high standard international payment rate (STP Award) in 2016.

Explore Dong A Bank’s hotline

Dong A Bank’s nationwide hotline

As a big bank with a large number of customers, diverse products and services, Dong A Bank has implemented multiple hotlines simultaneously to provide the best and fastest service. This also helps minimize network congestion when too many people call the same hotline at the same time.

Specifically, the bank’s national hotline is phone number 1900545464. This hotline serves customers across the country. No matter which province you are in, you can contact this number to request assistance. 

With a team of professionally trained switchboard operators and a modern switchboard system, Dong A Bank is always ready to assist customers in the easiest access to Dong A Bank’s products and services.

Dong A Bank’s hotline at branches nationwide

In addition to the national hotlines provided above, you can also contact the specific telephone numbers of each area, each branch for quick support and assistance.

Main branch phone number: 028.39959001 – 028.39959031.

Hanoi branch phone number: (024) 37336113.

Ho Chi Minh City branch phone number:: (028) 39951483.

Phone number of branches in other provinces and cities:

• Tien Giang branch: 073 395 5555.
• Quang Ninh branch: 033 381 8992.
• Can Tho branch: 0710 382 4331.
• An Giang branch: 076 393 4300.
• Long An branch: 072 352 4826.
• Lam Dong branch: 063 356 1191.
• Dong Nai branch: 061 882 3519.
• Dak Lak branch: 0500 385 8654.
• Da Nang branch: 0511 358 2971.

How to look up the hotline for Dong A Bank branches

Currently, Dong A Bank has more than 220 branches / transaction offices nationwide. If the branch you are looking for is not listed above, you can actively look up the branch network of Dong A Bank by following the steps below:

Step 1: In the web browser of the device, access the Dong A Bank branch / transaction office network at this address.

Step 2: Select the type of transaction as Headquarters, Branch / Transaction office or Auto banking / New generation ATM / POS ATM.

Step 3: Enter the Location / Address into the search bar or select from the list of Province / City and District / Ward below.

Step 4: Click Search.

The results will include: Branch name, specific address and contact phone number. 

Please note the working hours of Dong A Bank are as follows: Monday to Friday, morning from 7:30 AM to 11:30 AM (Kon Tum branch: from 7:00 AM to 11:00 AM), afternoon from 1:00 PM to 5:00 PM.

Dong A Bank’s hotline supports what issues?

Each department has different responsibilities and duties, and Dong A Bank’s hotline is no exception. Below are the issues that this hotline will support customers with:

• Consulting, answering questions related to Dong A Bank’s products, services, and promotions. Some frequently asked questions include deposit interest rates, Dong A Bank’s loan interest rates, how to transfer money 24/7 with Dong A on your phone, savings packages, etc.
• Support processing requests such as card lock, account lock,… when customers lose their card, lose their phone,…
• Receive feedback and feedback on the quality of services, service quality, or products of Dong A Bank. Thanks to that, Dong A can improve to bring satisfaction to customers.
• Receive and support the resolution of complaints or issues that arise during the use of customers’ products and services.

How to contact Dong A Bank’s hotline

To contact Dong A Bank’s nationwide hotline, pick up your phone and enter the number 1900545464 then press CALL/OK. After that, press 1 to report a lost card or press 0 to speak to a switchboard operator. 

When calling Dong A Bank’s hotline, you need to note the following:

• DongA Bank is allowed to record the content of customer calls to its switchboard in order to improve service quality or as a basis for resolving future related questions/complaints (if any).
• The information that customers provide to the switchboard will be kept strictly confidential. Dong A only provides it to third parties when there is a request from competent authorities under the regulations of the SBV.
• Customers need to prepare some personal information in advance such as: Full name, ID card number to verify. The bank will not be responsible in case customers disclose personal information and account information to others when they use this information provided to Dong A Bank.
• Financial transaction information of customers will not be provided via telephone, email, and webchat. Customers should not provide card PIN, OTP code via phone, email, webchat.
• Dong A Bank is allowed to refuse to answer or terminate the connection with calls, emails, rude content, and harassment purposes.

Other contact channels with Dong A Bank

Contact via Facebook

To contact via Facebook, access Dong A Bank’s Fanpage at this address > Click on the Message section.

When the chat window appears, compose a message with the content of the issue you want to be supported and then press the Enter/Send key. When receiving the message, Dong A’s staff will respond as soon as possible.

Contact via Email

You can send an email to the email address of Dong A Bank’s Customer Service Center: [email protected]. The email should contain the content of the issue you need the bank to support. 

When receiving the request, Dong A Bank’s customer service department will respond as soon as possible.

Submit a request via the website

Another way to contact Dong A Bank is to submit an online request on the website.

You access this address then enter information such as Full name, Address, Phone number, Email, Feedback field, Type, Content. 

Next, accurately enter the verification code and click Send.

Frequently asked questions about Dong A Bank’s hotline

In addition to the information about the national hotline, phone number of branches, and contact methods, there are still many questions about Dong A Bank’s hotline that customers want to know. Here are some of the most frequently asked questions.

Does contacting Dong A’s hotline cost anything?

The answer is YES. The fee for contacting the hotline 1900545464 (charged by the network service provider) is 1000 VND/minute and is calculated immediately after the fee announcement. To avoid spending a lot of money when contacting Dong A’s hotline, you should prepare the necessary information as well as concise questions/requests for assistance. 

What to do if you can’t contact Dong A’s hotline?

If you are unable to contact Dong A Bank’s hotline, it may be due to network errors or network congestion. In this case, you should turn off your phone and wait a while then call again. If the issue requires urgent assistance, you can look up the nearest Dong A Bank branch / transaction office to come directly, avoiding affecting work.

Does Dong A Bank have other contact channels?

In addition to contacting the hotline with the numbers provided by FPT Shop, Dong A Bank is also deploying multiple other contact channels such as Facebook, Email. These methods have the advantage of not incurring costs, however, the response time may be longer because there is not always staff on duty 24/7. 

Temporary conclusion

Above is all the information about Dong A Bank’s hotline that FPT Shop wants to share with you. Through this article, you not only have a clear understanding of the hotline, how to contact, but also know some other channels to connect with Dong A Bank. 

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