Electrolux Warranty Call Center | Warranty Policies for Electrolux Products

The article not only provides information about the Electrolux warranty hotline but also introduces the warranty policies for each type of Electrolux product. This helps you understand more about your rights when making a purchase, as well as how to contact the warranty hotline for support when needed.

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Nowadays, Electrolux is the top choice of many Vietnamese families, but the use and maintenance of their products sometimes encounter issues that need support from specialists. That’s why the Electrolux hotline is crucial for customers, so let’s find out more information with FPT Shop.

About the Electrolux brand

Electrolux is a multinational group from Sweden specializing in the production of household appliances and industrial appliances. Since its establishment in 1919, Electrolux has become one of the world’s leading manufacturers of household appliances in terms of sales.

The company is famous for its high-quality products, including washing machines, dishwashers, refrigerators, vacuum cleaners, microwaves, … For Electrolux, customer satisfaction is always a top priority.

Information about the Electrolux hotline for warranty

To support customers quickly and effectively, Electrolux provides diverse contact channels, from the Electrolux warranty hotline to email addresses and official websites. Here is detailed information on how you can contact the company:

Customer Care Hotline 1800 58 88 99
Service Hours 08:00 to 18:00 (Monday – Saturday)
Electrolux Fanpage https://facebook.com/electroluxvietnam
Email [email protected]
Website https://electrolux.vn

In case you want to directly receive support from authorized service centers nationwide, you can find detailed information in the list of Electrolux service centers nearest to you.

What is the Electrolux warranty hotline number?

Warranty policies for Electrolux products

Electrolux’s warranty policies apply to products with a period mostly of 24 months from the first purchase date. And depending on the product line, there will be specific warranty methods. To understand more about the terms and conditions of warranty for each specific product, you can refer to the information in the table below:

Product Line Warranty Method Notes
Front loading washing machine On-site warranty  
Washer-dryer On-site warranty 10 years warranty for motor and washing tub
Dryer / Top loading washing machine / Dishwasher
Gas stove / Induction cooker / Portable gas stove
On-site warranty  
Built-in oven / Rangehood / Refrigerator On-site warranty  
Microwave oven Warranty at the service center On-site warranty for built-in microwaves
Hot and cold water purifier On-site warranty  
Air conditioner On-site warranty 05-year warranty for the compressor
Instant water heater On-site warranty 10-year warranty for the tank; 05-year warranty for the heating element
Indirect water heater On-site warranty 10-year warranty for the tank
Air purifier / Dehumidifier / Vacuum cleaner / Small household appliances Warranty at the service center  
Single induction cooker / Accessories Warranty at the service center  
Accessories not covered by warranty   Glass container, coffee maker, microwave plate,…

Note: The information is for reference only. Readers can contact Electrolux directly to get accurate and up-to-date warranty information.

How to register for warranty extension and other services from Electrolux

Warranty extension service

If you are using Electrolux products and the warranty is about to expire, you can refer to the Electrolux warranty extension service to continue receiving technical support from the professional customer care team. The benefits include:

  • Saving repair costs if unfortunate damages occur.
  • Genuine spare parts from the manufacturer.
  • Free service inspection.
  • Free delivery
  • Attentive customer care support.

Maintenance service

Electrolux provides professional cleaning services for your washing machine or dryer, especially devices with a capacity below 10kg. The technicians will come to your place to take care of your appliances with the most professional and convenient procedures. You can refer to the detailed information about Electrolux maintenance services.

Fixed-price repair package

The fixed-price repair package helps you eliminate concerns about the cost of repairing your products, as you only have to pay a fixed fee, even if the repair costs increase compared to the purchased package. Here are some special points of the fixed-price repair package from Electrolux:

  • A single fee applies throughout the repair process.
  • Maximum support with double the value compared to regular service packages.
  • If the repair is not feasible, you will receive attractive incentives when purchasing a new machine.

Conclusion

Electrolux not only provides high-quality products but also offers dedicated warranty, maintenance, and repair services. With the Electrolux hotline always ready to support, FPT Shop hopes you have contacted and obtained useful information about other services from the company.

Frequently asked questions

The Electrolux Warranty Call Center is a dedicated service provided by Electrolux to offer warranty-related support and assistance to its customers. It is a one-stop destination for all inquiries, claims, and service requests regarding Electrolux products’ warranties.

You can reach the Electrolux Warranty Call Center by calling their hotline at 1800 588 899. This toll-free number is accessible from anywhere in Vietnam.

The call center offers a range of services, including warranty registration, inquiries about warranty policies, claims for warranty repairs or replacements, scheduling of service visits, and providing information on authorized service centers. They can also assist with product registration and offer guidance on proper usage and maintenance of Electrolux appliances.

Electrolux offers a standard warranty period of 12 months from the date of purchase for most of its products. Some products, such as refrigerators and washing machines, may have extended warranty periods of up to 24 months. During the warranty period, Electrolux covers the cost of repairs or replacements for manufacturing defects. The warranty does not cover damage caused by improper use, accidents, or natural disasters.

To claim a warranty repair or replacement, you must first register your product with Electrolux. In case of a defect, contact the Electrolux Warranty Call Center and provide them with your product’s model and serial number, purchase date, and a description of the issue. They will guide you through the process, which may include scheduling a service visit or directing you to an authorized service center.

Yes, the warranty has certain exclusions and limitations. It does not cover consumable parts such as batteries, light bulbs, or filters. Additionally, the warranty becomes void if the product is modified, repaired, or serviced by unauthorized personnel. Normal wear and tear, cosmetic damage, and damage caused by improper use or maintenance are also not covered.

Yes, Electrolux offers extended warranty plans for select products. These plans can be purchased at the time of product registration or within the standard warranty period. Extended warranty plans provide additional coverage beyond the standard warranty, offering peace of mind and continued support for your Electrolux appliances.