Fast and Accurate Guide for Tracking Orders with Phone Numbers in 2024

Looking up the status of an order will help you accurately track where your order is in the shipping process to better arrange a suitable delivery time. So can you look up an order by phone number without a tracking number? FPT Shop will guide you through the detailed steps to do this.

Can you track an order by phone number?

Currently, many shipping providers offer the feature of tracking an order by the recipient’s phone number. This feature brings convenience because tracking numbers are often difficult to remember, especially when placing multiple orders at the same time. To obtain a tracking number, you have to perform a tracking operation, while everyone can remember and check the status of a shipment immediately with a phone number.

Depending on the shipping provider, the method of tracking an order by phone number may vary. Keep reading below for detailed instructions.

Tracking an order by phone number with VNPost

VNPost is short for Vietnam Post Corporation, established in 2007 and owned by VNPT. Although there are many shipping providers in the market, VNPost is still highly regarded for its excellent service quality, including international transportation, domestic express delivery, collections and remittances, mailing services, and more.

The process of tracking an order by phone number with VNPost is very simple. You just need to send an SMS message with the following format:

EMS ExxxxxxxxVN send to the number 8176

In which, ExxxxxxxxVN is the tracking number consisting of 13 characters provided by VNPost.

Note: The service fee for tracking an order by phone number is 1,000 VND per message. Therefore, if you want to track multiple tracking numbers at the same time, the SMS method may not be suitable due to the inconvenience and higher cost. However, if your device does not have Internet connectivity or cannot track through websites or mobile applications, this is the only useful method.

How to track a Giao Hàng Nhanh order by phone number

Established in 2012, Giao Hàng Nhanh (GHN) is also a familiar shipping provider for many buyers and sellers on e-commerce platforms and other online platforms. Currently, sellers can track Giao Hàng Nhanh orders by phone number on the GHN website or the GHN application to easily provide delivery status to customers upon request.

Tracking an order on the GHN website by phone number

Step 1: On the device’s web browser, access the web address here and log in with your account by entering phone number/email and password then click Login. 

Step 2: After successfully logging in, enter phone number (recipient) of the order you want to look up in the search box.

Step 3: After that, the relevant orders will appear, select the Look up option for the order you want to view.

The system will automatically display the information of that order.

Tracking a GHN order by phone number on the GHN app

Instead of tracking on the website, you can also track the order by phone number on the GHN application.

Step 1: Open the GHN app on your phone and click on the Order Management section in the toolbar at the bottom and enter the phone number of the order you want to track in the search box.

Step 2: When the relevant order appears, click the Order Journey button to track the necessary information.

Tracking an order by calling the hotline

In addition, you can also call the GHN hotline at 1900 636 677 to get free assistance in tracking orders.

How to check a Viettel Post order by phone number

Viettel Post is a member company of the Military Industry and Telecommunications Group. Viettel Post was established in 1997, providing services such as domestic and international express delivery, fulfillment services, logistics services, etc.

There are many ways to track a Viettel Post order by phone number, such as through the website, the app, SMS, or hotline.

Tracking a Viettel Post order through the Viettel Post app

To use this method, you need to download the Viettel Post app to your phone. 

• Download link for Android: Here.
• Download link for iOS: Here.

After installing the app, you can track your order as follows:

Step 1: Open the downloaded app and log in with your phone number.

Step 2: In the Register to Send with Viettel Post section, enter the phone number you used to register the account and click Login with phone number. 

Then, you will receive an OTP code via one of two methods: Using SMS or Using What’s App. 

Step 3: After receiving the OTP code, enter the code and click Continue.

Step 4: Next, enter all the required information that the Viettel Post app asks for and click Update to start tracking the order. 

After that, click on the Orders section to view a list of orders related to the phone number, and the order status will be displayed along with information such as item name, quantity, weight, value, payment method, desired delivery time, shipping fee, etc.

Tracking a Viettel Post order through the hotline

If your phone does not have Internet connectivity or cannot download the Viettel Post app, you can still track your order by calling the Viettel Post hotline. The hotline number is 1900 8095. After dialing the number, press key 1 to track the domestic order. When the request is received, the Viettel Post hotline staff will help you track the order.

Tracking a Viettel Post order through SMS

This method is also applicable when your device does not have Internet connectivity or does not have the app. However, you need to have the tracking number of the order you want to track.

You compose a message with the format Track ma_so_van_don and send it to 178 (free for Viettel subscribers).

When the message is sent, the Viettel Post system will send you information about the order, including the tracking number, sender’s address, date of shipment, weight of the order, total freight charges, status, and location of the order.

Tracking a J&T order by phone number

J&T is a trusted express delivery service provider, operating not only in urban areas but also in remote areas of other provinces. Currently, J&T has built an extensive network to support fast and efficient goods delivery activities. In particular, this company has also expanded to many Southeast Asian countries such as Thailand, Indonesia, Malaysia, the Philippines.

Tracking a J&T order online through the website

This is the fastest and most convenient way to track J&T orders. You just need to access the official website of J&T Express at this address and enter your phone number into the search box on the left side of the interface. 

After that, the system will display the relevant orders related to your phone number. To view the details of an order, click on the tracking number. Then, you will see important information such as the shipment date, delivery date, sender’s name, recipient’s name, delivery address, order status, delivery history, and QR code.

Tracking a J&T order through the hotline

If your device does not have Internet connectivity or you do not want to use the website, you can track your J&T order by calling the J&T Express hotline. The hotline number is 1900 1088. The hotline staff will receive your request and assist you in tracking the order.

Why is it necessary to track orders?

Tracking orders is an essential requirement when using delivery services. The reason is that the process of transporting goods is not always smooth, and unexpected issues may arise that the shop owner cannot predict.

By actively tracking orders, shop owners can learn about the order information to determine if it is accurate or not in order to make timely adjustments. Especially, in cases when customers call to inquire about the progress of their orders, the sellers can quickly provide them with the necessary information for easier receipt of the items, avoiding multiple delivery attempts.

When shop owners track orders, they can also proactively learn about current issues, the current location of the order, the shipping itinerary, etc. From there, they can assess the severity of the situation and make quick and effective decisions.

Moreover, tracking orders helps shop owners ensure that deliveries are made on time to customers, avoiding unnecessary complaints. When an order is lost, the shop owners can quickly report the problem to the customers, saving them the hassle of waiting and avoiding the inconvenience.

In addition, through tracking orders by phone number, sellers can assess the work attitude of the shipper, transportation speed, ability to handle orders, etc., to make decisions whether to continue long-term cooperation or not.

Conclusion

Therefore, through this article, it can be confirmed that it is possible to track an order by phone number and apply it to many current shipping providers such as VNPost, Giao Hàng Nhanh, J&T, Viettel Post, etc. Each shipping provider will have different methods of implementation, allowing flexible choices depending on the actual situation. Hopefully, this information will help you in tracking the status of your orders.

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