Frozen Phone Won’t Turn Off? Here’s How to Fix It Quickly at Home

The error phone is frozen and cannot be turned off due to many causes from the device (hardware, software) or from the user. Let’s find out how to fix the situation of a frozen phone that cannot be turned off on both iOS and Android operating systems through the following article!

Why is the phone frozen and cannot be turned off?

The reason why the phone is frozen and cannot be turned off is mainly due to hardware and software failures, or due to the user’s own habits. To fix this error, you need to find out the cause of the phone freezing.

1. Hardware failure

The hardware of the phone includes the components used to assemble the complete product such as the body, chip, ram, main, camera, etc.

The detailed causes of the phone being frozen due to hardware include:

• Your phone has had some components replaced and uses non-genuine, poor-quality components (screen, battery, …)
• Connecting the phone to non-genuine accessories (headphones, chargers, …) results in the phone’s operation not being compatible with the devices. Therefore, you need to choose genuine products at reputable addresses to avoid affecting the performance of the phone and causing hanging.
• The phone has collided with hard objects, causing the phone to get wet or wet is also the reason why the phone is frozen and cannot be turned off.

In case the phone gets wet and hangs for too long, you should take it to a professional repair shop to be dried with specialized tools, avoiding damaging the machine. Especially do not charge and use when the phone is still wet.

2. Software failure

If the cause of the phone freezing and not being able to turn off is not due to hardware, you should check the software. Software is operating systems such as Android or iOS, applications (apps) installed on the phone that you still use regularly.

The causes of the phone being frozen and not being able to turn off from the software include:

• Opening too many applications at the same time leads to the phone freezing due to overload. When the applications are not closed completely, they still run in the background, consuming battery life and making the phone slow and inefficient. This leads to overheating and the phone freezing.
• People often have the habit of downloading a lot of applications to their phones such as games, video editing apps, images, travel apps or shopping, … leading to memory overload and causing the device to freeze.
• Accessing malicious links containing viruses leads to conflicts for the operating system.
• The operating system version of the machine is old and no longer works well on the device.

Fixing a frozen phone that won’t turn off

For iOS and Android, each operating system will have different error handling operations. After determining the cause of the phone freezing and not being able to turn off, you can apply the following treatment:

1. iOS operating system

For phones running iOS (iPhone) operating systems, the battery cannot be removed from the machine due to its monolithic design. Therefore, when the phone is frozen and cannot be turned off, you need to follow the following steps:

• Step 1: 

For iPhone 6,7,8 phones, hold the power button and the Home button simultaneously for 5-7 seconds.  With iPhone 7,8 you can press and hold the power button for about 5 seconds and the machine will turn off by itself.

For new version iPhones such as iPhone X, iPhone 11, 12, 13, 14 and later, use a combination of the power button and the volume up/down button for about 3-7 seconds and the “Slide to power off” operation on the screen.

• Step 2: Let the machine rest for 1-2 minutes, then press and hold the power button to start.

2. Android operating system

For phones using the Android operating system such as Samsung, LG, Asus, …, the battery is designed to be removable. When the phone is frozen and cannot be turned off, the quickest and easiest way is to remove the battery and reinsert it, let the machine rest for 1-2 minutes and restart.

Another way is to hold the power button for 5-10 seconds, let the machine rest for 1 minute and then restart.

In case you have fixed it at home but the freezing has not improved, you should take it to a repair center for support as soon as possible.

Conclusion

If the error of the phone freezing and not turning off occurs frequently, you should clean up the documents in the machine, delete unnecessary applications and go to reputable phone repair centers for inspection. In addition, you can also refer to the new phone lines at FPT Shop with software improvements to minimize errors during use.