Shopee Express is the dedicated delivery service for the Shopee e-commerce platform, primarily catering to shops selling on the site. If you’re utilizing Shopee Express or have an ongoing delivery through this service and need assistance, the fastest way is to contact the Shopee Express hotline.
About Shopee Express
Unlike Giao Hàng Nhanh, Giao Hàng Tiết Kiệm, and Ninja Van, Shopee Express is Shopee’s official delivery service, exclusively handling orders placed on its e-commerce platform.
Shopee Express is applicable for orders placed and delivered in Hanoi and Ho Chi Minh City, along with certain conditions:
Both the buyer and seller are located in Hanoi or Ho Chi Minh City, along with select districts/counties of other provinces. The eligible areas for Shopee Express delivery include:
- Ho Chi Minh City: District 1, 3, 4, 5, 7, 10, Tan Phu, Tan Binh, Phu Nhuan, Binh Thanh, and parts of Thu Duc District.
- Hanoi: Hoan Kiem, Ba Dinh, Hai Ba Trung, Dong Da, Cau Giay, Nam Tu Liem, Thanh Xuan, Tay Ho, Long Bien, Hoang Mai, and Ha Dong districts.
The seller must request item pickup.
What is the Shopee Express Hotline?
The Shopee Express hotline is 1900 1221. Customers often contact this number to inquire about Shopee Express services, including delivery times, pickup processes, shipping costs, order information, and order status, among other things.
To reach the Shopee Express hotline, follow these steps:
Step 1: After dialing 1900 1221 and pressing CALL, you will need to:
- Press 1 if you are a seller.
- Press 2 if you are a buyer.
Step 2: Press 9 to be connected to a Shopee customer service representative.
Note: To expedite the inquiry and request handling process, please have your order and waybill codes ready. The call charges to the Shopee Express hotline are 1,000 VND per minute.
The Shopee Express hotline operates 24/7, including Saturdays and Sundays. On holidays, the hotline is available from 8 am to 5 pm.
See also: What is the GHTK hotline? Are there any call charges?
Alternative Ways to Contact Shopee Express
Besides calling the Shopee Express hotline directly at 1900 1221, you can also email Shopee Express’s customer support center or chat with “Tep Tham Tu” on the Shopee app. Here are the details:
Email Shopee Express Customer Support
The email address for Shopee customer support is [email protected]. This is the designated channel for customer inquiries related to Shopee orders, including those delivered by Shopee Express. However, this method may take longer than calling the hotline. Therefore, if you require immediate assistance, it’s best to call the Shopee Express hotline.
Chat with “Tép Thám Tử”
To access the chat feature with “Tép Thám Tử,” follow this path: I > Chat with Shopee > Contact delivery unit/track shipping information (or any other request) > Meet the staff > Select the order to be tracked > Choose Chat with support staff.
Here, you can exchange messages with “Tép Thám Tử” to resolve any queries or issues you may have, including those related to shipping. This method offers the advantage of being free of charge, unlike calling the hotline, and is generally faster than emailing.
How to Track Waybills on the Shopee Express Website
Shopee Express waybill tracking is entirely transparent and can be done through the following steps:
Step 1: Visit the website using this link.
Step 2: Enter the waybill code of the order and click Follow. To view the waybill code, open the Shopee app on your phone and select View Shipping Information.
Step 3: Click on Track Journey to view the waybill journey through Shopee Express. If your order is not found, you will receive a No matching results notification.
This information about the Shopee Express hotline is provided by FPT Shop to help you understand how to track waybills and the status of orders delivered by Shopee Express.
See also:
- Viettel Post Hotline: 24/7 Customer Care Support
- 3 ways to accurately track Viettel Post orders in 2023
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