Shopee Express is the official delivery service provided by Shopee for shop sellers. When you have any inquiries regarding Shopee Express services or your order, the quickest way to get answers is by contacting the Shopee Express hotline.
About Shopee Express
Unlike other delivery services like Giao Hang Nhanh, Giao Hang Tiet Kiem, and Ninja Van, Shopee Express exclusively handles deliveries for orders placed on the Shopee e-commerce platform.
Shopee Express operates in Hanoi, Ho Chi Minh City, and selected central districts of other provinces. The eligible delivery districts for Shopee Express include:
- Ho Chi Minh City: District 1, 3, 4, 5, 7, 10, Tan Phu, Tan Binh, Phu Nhuan, Binh Thanh, and some areas in Thu Duc district.
- Hanoi: Hoan Kiem, Ba Dinh, Hai Ba Trung, Dong Da, Cau Giay, Nam Tu Liem, Thanh Xuan, Tay Ho, Long Bien, Hoang Mai, and Ha Dong districts.
The Shopee Express hotline is used by sellers to request pick up of goods.
What is the Shopee Express hotline?
The Shopee Express hotline is 1900 1221. Customers can contact this hotline to inquire about Shopee Express services, such as delivery time, pick up procedures, delivery costs, order information, and order status.
To reach the Shopee Express hotline, follow these steps:
Step 1: Dial 1900 1221 and press CALL, then:
- Press 1 if you are a seller.
- Press 2 if you are a buyer.
Step 2: Press 9 to speak with a Shopee customer care representative.
For prompt assistance, prepare your order code and tracking code when calling the hotline. The call rate for the Shopee Express hotline is 1,000 VND/minute.
The Shopee Express hotline operates 24/7, including Saturdays and Sundays. On holidays, the hotline operates from 8am to 5pm.