How to fix the issue of no sound on Samsung phones while playing media? Quick solutions for this problem.

Sometimes, Samsung phones lose media sound, which can be frustrating for users. This article by FPT Shop will explain the reasons why Samsung phones lose media sound and the simplest ways to fix it!

1. What is media sound?

Media sound refers to the sounds that play when you perform activities like listening to music, watching videos, or playing games on your device. If you experience low, distorted, or no sound, your phone may have an issue with media sound.

2. Reasons for Samsung phones losing media sound

There are several reasons why a Samsung phone may lose media sound, such as:

• The speaker or external speaker is clogged with dust.
• The device has come into contact with water.
• The external speaker or audio circuit is damaged due to a strong impact.
• The user has lowered the volume to the minimum and cannot increase it back.
• The user accidentally enabled the Mute mode.
• The device is operating in headphone mode, so no sound is played through the external speaker.
• Software conflict.

3. How to fix Samsung phones losing media sound?

When facing the issue of Samsung phones losing media sound, you can solve the problem using one of the following methods:

3.1. Restart the phone

Step 1: Press and hold the Power button on the side until the Restart command appears on the screen.

Step 2: Select Restart (the blue arrow icon).

Step 3: Wait for about 2 – 3 minutes for the phone to power off and restart.

3.2. Check sound settings

Step 1: Open Settings on the home screen of your phone → select Sound and vibration.

Step 2: In the Volume section, adjust the Media volume to an appropriate level.

Alternatively, use the volume up/down buttons on your phone to adjust the sound as desired.

3.3. Turn off Silent mode

Sometimes, accidentally activating Silent mode can be the reason why a Samsung phone loses media sound, which many people may not realize. To fix this, you can follow these steps:

Step 1: Open Settings by tapping the gear icon.

Step 2: Select Accessibility → select Hearing.

Step 3: Turn off All sounds off mode.

3.4. Reset the phone to factory settings

If you’ve tried all the above methods and still encounter the issue of Samsung phones losing media sound, consider resetting the phone to factory settings. Note that this action may erase all data and settings on the device (including saved photos, videos, and audios). Before proceeding, make sure to back up any important data to another storage device.

Step 1: Open Settings → select Backup and reset.

Step 2: Select the Factory data reset command → Confirm the device reset.