How to reactivate a disabled Zalo account? Steps to reopen a Zalo account

Many Zalo users are unsure how to deal with a disabled Zalo account. This is a common issue that prevents users from making calls, sending messages, and using other functions within the Zalo app. FPT Shop will guide you on how to reactivate a disabled Zalo account in this article.

What is a Disabled Zalo Account?

A disabled Zalo account means that the user cannot access or use their Zalo account. When a Zalo account is disabled, users are unable to log in, send messages, make calls, or perform any activity on the Zalo app.

There are several reasons why your Zalo account may have been disabled. The most common reason is a violation of Zalo’s rules and regulations. When these violations occur, the system activates security measures to protect the information of other users. So, if your Zalo account is disabled, how can you reactivate it?

If your Zalo account is disabled, you need to contact Zalo’s customer support team to explain the situation and receive instructions on how to resolve the issue. Users must provide accurate information and follow the system’s required procedures to resolve this problem.

Reasons for Zalo Account Deactivation

Zalo is an online social networking platform that offers free messaging and calling services developed by Zalo Group. There are several different scenarios that can lead to a user’s Zalo account being disabled. Let’s take a look at some typical cases to understand how to identify the corresponding reasons if a Zalo account is deactivated.

Sharing files containing malware or deceptive information

Zalo’s security system is quite strict and has stringent regulations regarding fraudulent activities on the internet. When a user is found exploiting Zalo for fraudulent purposes, the system will disable their account to protect other users.

Posting and sharing sensitive content on the diary

To ensure the healthiness of the Zalo network, the application classifies the distribution of unhealthy content as a violation. This protects user privacy and prevents disturbances for users.

Sharing copyrighted content without permission

Like other platforms, Zalo has its own regulations to protect authors’ copyrights. When authors report information or data that has been posted on Zalo without permission, the system will delete this information, issue a warning, and may disable the user’s account.

Zalo account hacking or multiple unsuccessful login attempts

In today’s digital age, cybercrime is becoming more sophisticated. Users can easily have their accounts hacked by inadvertently revealing their information on social media platforms or in the digital space. Hackers can then use a Zalo account and your identity to deceive your loved ones.

Additionally, forgetful individuals often accidentally forget their Zalo account password. Instead of calling the hotline or using the “Forgot password” feature, many users repeatedly attempt to log in. For the Zalo system, multiple failed login attempts with incorrect information indicate a potential risk of impersonation.

If it is found that your account has been reported as hacked or has made multiple unsuccessful login attempts, your account will be disabled. So, if your Zalo account is disabled, what should you do to reactivate it? Let’s find out below.

What to Do When Your Zalo Account is Disabled

When you discover that your Zalo account has been disabled, many users do not know what to do. There are two common and simple methods to resolve this issue:

Contact Zalo’s customer support department

Once you realize that your Zalo account has been disabled, please contact Zalo’s customer support team via the hotline to receive timely assistance. Note that the hotline call fee is 2,000 VND per minute.

Step 1: Dial the hotline number 1900561558 to reach the Zalo support center. Next, listen to the call and follow the instructions, press 2 to be connected to a customer support representative.

Step 2: After being connected to a representative, explain the issue you need help with. Provide the requested information about your Zalo account to the representative and ask them to check and reactivate your disabled account.

Create a new Zalo account using your phone number

If your Zalo account is permanently disabled and cannot be recovered, you can create a new account using your phone number. Note that when using this method, all data in your previous Zalo account, such as friends, messages, and images, will be deleted, and this process can only be performed 48 hours after the account is disabled.

Step 1: Download the Zalo app and tap on the software icon to open the app. Then select the Registration function.

Step 2: Fill in the required information for registering your new account. Wait for the Zalo system to complete the registration process and send a verification code to complete the new account registration process.

Conclusion

Above, the article has provided information to help you resolve the issue of a disabled Zalo account. Hopefully, you will successfully reactivate your account and choose FPT Shop as a reliable destination for quality, genuine products.