Zalo has become more than just a messaging app, with over 77.7 million monthly active users and approximately 2 billion messages sent daily. It has evolved into a comprehensive communication platform for Vietnamese users, catering to social, work, and commercial needs. Thus, losing chat data on Zalo can be quite troublesome and inconvenient.
How to Recover Zalo Messages
1. On Your Phone
Step 1: Open the Zalo app and go to your profile page. Tap on the Settings icon in the top-right corner.
Step 2: Select the “Messages” option.
Step 3: Tap on “Backup and Restore.”
Step 4: Choose “Backup” to save your data. You can enable “Automatic Backup” or set a custom backup schedule.
Step 5: Tap on “Restore Messages.” Step 6: Confirm by tapping on “Restore” again.
2. On Your Computer (PC)
On the Zalo PC version, chat data (messages, photos, videos, etc.) is usually backed up automatically. However, if you lose this data, you can manually back up and restore it by following these steps:
Step 1: Open the Zalo app on your computer and click on the gear icon (Settings) in the bottom-left corner.
Step 2: Go to “Data” → select “Export Data.”
Step 3: Choose the types of data you want to export (messages, photos, files, videos, etc.) and click “Change” to select the restore file’s location.
Step 4: Click “Export Data,” and the app will create a backup file. Step 5: Access the folder you chose to check and view the saved data.
Important Notes on Restoring Zalo Messages
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Time is Crucial: If you’ve just deleted messages, restore them within the first 5 seconds to increase your chances of success. After this timeframe, direct restoration becomes more challenging.
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Regular Backups: To prevent data loss, set up automatic backups or proactively back up your data frequently.
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Utilize Data Synchronization: Enable the backup and synchronization feature to keep your data safe and accessible from multiple devices.
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