Technology

What is Shopee Error M02? Causes and Quick, Effective Troubleshooting Guide

Mistake M02 on Shopee refers to an error that occurs when making a purchase on Shopee related to applying discount codes for new accounts. However, there is no need to worry too much when encountering this error as it can be easily resolved by following the instructions provided by FPT Shop below. Please refer to and follow them!

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14 March, 2024

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During the shopping process on Shopee, users often encounter many errors, especially the M02 error. To understand more about what the Shopee M02 error is, its causes and how to fix it, let’s find out in the following article with FPT Shop!

What is the Shopee M02 error?

The M02 error is similar to the U02 error on Shopee, it is an error related to applying discount codes for new accounts. In most cases, the Shopee M02 error occurs when users apply a discount code to their order but the system reports that it is unsuccessful. In this case, the system will notify users with the message “M02: Sorry, the selected offer has been fully redeemed. Please use another offer!“.

During sale seasons on Shopee, many customers will apply discount codes to their orders. Therefore, when there are too many codes applied at the same time, it can lead to Shopee encountering this error. According to Shopee’s policy, each person can only apply 1 discount code once. So if users try to apply the same code multiple times, they are violating the policy.

Causes of the Shopee M02 error

The main cause of the Shopee M02 error is that the system recognizes the user as abusing and violating the terms of using Shopee’s discount codes for their orders. Therefore, when users apply vouchers to their orders, the system will report an error. This will prevent users from placing orders unless they remove the discount code and proceed to order and pay successfully.

If users encounter this error during the shopping process but they did not abuse the discount codes, they can contact Shopee’s customer support team for timely assistance.

How to fix the Shopee M02 error

If users encounter the Shopee M02 error during the shopping process, they should not worry but follow the instructions below to ensure a smooth and convenient shopping process.

Remove the discount code and then place the order again

Typically, the M02 error on Shopee occurs when users apply a discount code. Therefore, to fix this error, users can remove the discount code and then proceed to place the order as usual. If after placing the order again, the system still reports an error, users can try pressing the “Place Order” button repeatedly. If it still doesn’t work after about 5 to 10 minutes, users will have to wait for about 24 hours to place the order again or find alternative solutions.

However, users should be careful not to continuously press the “Place Order” button as it may result in the permanent suspension of the account. It is also important to use a different Shopee account to avoid losing all the vouchers in the main account.

Apply the discount code, quickly remove it, and then place the order again

If the above method does not work, users can try the following steps:

Step 1: First, users should proceed with the purchase as usual, then apply the discount code to the order, and click “Place Order”.
Step 2: At this point, the system will report the Shopee M02 error, users quickly remove the discount code and place the order without applying the discount code.
Step 3: While the system is still loading, quickly click the “Place Order” button multiple times.

However, this method requires quick action, so users should proceed as quickly as possible.

Contact Shopee Customer Support

This method is applicable when users do not violate the terms of using Shopee’s discount codes for new users (meaning they have not used any discount codes since registering a new account). In this case, users can contact Shopee’s customer support team to resolve this error. Currently, the support channels include:

Phone number: 19001221
Email address: [email protected]
Chat directly with Shopee: Go to “Me” section, then select “Help Center” and click “Chat Now”.

Other common errors when placing orders on Shopee

Shopping on Shopee is loved by many people because of its simplicity, diverse product categories, and convenience. However, there are often errors that may occur during the shopping process. Besides the M02 Shopee error mentioned above, here are some other common errors:

U05 and U07 errors

These are two similar errors that often occur when users apply freeship discount codes but they have expired.

To fix these errors, users simply need to remove the code they are using and wait for another freeship code during a different time frame. Additionally, users can also try using other valid discount codes to receive benefits. Typically, freeship codes are available in the user’s wallet.

U02 Shopee error

The U02 error occurs when users use discount codes that are not applicable or violate Shopee’s policy.

To fix this, users can remove the code they are applying, then proceed to pay for their order or check the sale time and choose a different discount code to apply again.

F01 Shopee error

This error occurs when users violate Shopee’s policy, such as grouping items, speculating on discounted items, using a single account to order on multiple devices, exchanging messages with sellers to make transactions offline, making inappropriate statements, or violating community standards based on Shopee’s policies.

The solution is to create a new account to use if the user receives a notification about this error. In case users believe Shopee has scanned the account incorrectly due to no violation, they can contact the hotline for assistance.

F06 Shopee error

This error occurs when users apply the wrong discount code or do not meet the conditions of the discount codes.

The solution is to try another discount code or wait for Shopee to release a new discount code and apply it.

D01 Shopee error

This error occurs when users log in to multiple accounts on one device. The solution is to log in with the first account to reset the order.

F02 Shopee error

If users receive a notification about this error, it means the account is violating one of the following errors:

The buyer’s account has used a discount code with 0đ value or a gift order with 0đ value.
The account has been reported for placing fake orders.
The account has the same IP address as the seller’s IP address.
Exchanging messages or communicating with the seller to make transactions outside the app.
Engaging in actions or making inappropriate statements towards Shopee.
Violating community standards according to Shopee’s policies.

When users receive this error notification, it means the Shopee account has been locked and the only solution is to create a new account. If users believe that Shopee has incorrectly scanned the account due to no violation, they can contact the customer support hotline for assistance.

Conclusion

Above are the information about the Shopee M02 error and the suggested solutions for users. It is hoped that with these shared tips, users will have more useful information to facilitate their use of Shopee. For more information, do not forget to check out the latest articles from FPT Shop!

What is the Shopee F02 error? Why does the Shopee account have the F02 error? 5 quick fixes
What is the Shopee M04 error? What are the causes? How to fix it?

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Frequently asked questions

The main cause of the M02 error is that the system recognizes the user as abusing and violating the terms of using Shopee’s discount codes. This can happen if a user tries to apply the same code multiple times or uses too many codes at once.

To fix the M02 error, users can try removing the discount code and placing the order again. If that doesn’t work, try applying the discount code, quickly removing it, and then placing the order. If you haven’t violated the terms of using discount codes for new users, you can also contact Shopee’s customer support team for assistance.

Other common errors include the U05, U07, U02, F01, F06, D01, and F02 errors. These errors often occur due to issues with discount codes, policy violations, or account login problems.