What is the error M04 on Shopee account? What are the causes? How to fix it?

Shopee is one of the most popular online shopping platforms today, with almost every user owning an account. During the usage process, some people encounter the M04 Shopee account error and do not know how to deal with it. Let’s find out more about this issue with FPT Shop.

What is the M04 Shopee error?

The M04 Shopee error is a common error that many users encounter while using the application. The M04 error is related to the security of the Shopee system and will lock the account on the device you are using to log in.

When the Shopee account encounters the M04 error, you will not be able to continue placing orders and receive the notification: “(M04): Your Shopee account has detected abnormal signs. Please refer to and comply with Shopee’s terms and conditions.”

Causes of the M04 Shopee error

So why does the Shopee account encounter the M04 error? There are several reasons as follows:

• Users log in to a new Shopee account on a device that has previously used a different account.
• Shopee detects signs of spam due to users pressing the Order button too many times. This situation can occur when the system has an error, causing you to try to press Order multiple times without placing an order.
• The M04 Shopee error can also occur when the account encounters other security issues.

Guide to quickly fix the M04 Shopee error

When your Shopee account receives the M04 error notification, and the Order and login functions on that device are locked, stay calm and follow the suggested solutions below.

Login to the account on another device

If possible, use a new phone to log in to the Shopee account with the M04 error. Or use another phone that has not connected to any Shopee account before to log in to the error account. This method can effectively fix the M04 Shopee error.

Reset the phone

In case there is no other device available, you can reset the phone you are currently using to try to fix the M04 error on the Shopee account. Resetting the phone or restoring the factory settings will bring the device back to its original state like a brand new device. Therefore, make sure to back up all important data on the phone to avoid data loss.

After that, you can download and reinstall the Shopee app on the phone and log in with a new account to continue shopping. Change the discount code, freeship code, or do not use any promotional codes for this first purchase.

Wait for the system to reopen the account

If you have tried the above two methods and the account is still in the M04 Shopee error state and cannot log in, it is best to wait for the Shopee system to reopen the account for you.

Currently, it is still unclear how long the Shopee system will reopen the M04 error account. This depends on the level of violation by the user or the severity of the error, which can take up to several months. If you urgently need to use Shopee and cannot wait, create another Shopee account.

Related questions

When does the M04 Shopee account lock expire?

Currently, there is no information about the expiration time of the M04 Shopee error account lock. This depends on the level of violation, error status, and the system’s handling.

Usually, Shopee users have their accounts unlocked after a few days or even months.

Can the Shopee account with the M04 error be recovered?

Some users may still be able to recover their Shopee accounts and continue using them to make purchases if the violation is mild. However, in the case of severe violation, it will be difficult to recover the Shopee account.

In conclusion

FPT Shop’s article has provided you with detailed information about the M04 Shopee error and some applicable solutions.

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