What is the Grab hotline number? How to contact Grab hotline through the Grab app?

If you are a Grab customer, you may need to contact the Grab hotline to resolve service-related issues such as feedback, complaints, refunds, emergency support, and more. This article will guide you on how to quickly and effectively contact the Grab hotline.

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Grab entered the Vietnamese market in 2014, standing out with its “technology taxi” service. However, Grab not only stops at providing passenger transport services but also expands into other areas such as delivery, e-payment, and food ordering. Currently, Grab has developed into a “super app” providing various services for users.

If you have any questions, complaints, or feedback about Grab’s services, you can contact Grab’s hotline for support. In this article, FPT Shop will guide you on how to contact Grab’s hotline in a simple and convenient way.

What is Grab’s hotline number?

If you need to contact Grab to resolve issues related to their services, you can call Grab’s hotline number, which is currently 02871098590. Whether you are a customer, driver, or store partner, you can contact them through this number. For Grab driver partners, press 1; for Grab app users, press 2; and for store partners, press 3.

How to contact Grab’s hotline for free via the Grab app

This is the most convenient contact channel for customers using Grab’s services. You can download the free Grab app on iOS or Android devices. Contacting Grab’s hotline via the app is free of charge. You can also check the frequently asked questions (FAQ) to find answers to common issues.

Call Grab’s hotline

Step 1: Open the Grab app on your phone and log in to your account.

Step 2: First, select the “Account” section and choose “Help Center”. Scroll down to the bottom and select “Call Grab/Moca”. This way, you can easily and quickly call Grab’s hotline.

Step 3: Choose “Call”, then tap on the number displayed on the screen to contact Grab’s hotline.

Direct messaging through the app

Step 1: Open the Grab app on your phone and log in to your account.

Step 2: First, select the “Account” section and choose “Help Center”. Scroll down to the bottom and select “Chat Now”.

Step 3: You will see the interface as shown below. You need to select the correct order that you need help with. Then, explain your issue clearly and wait for a response from Grab’s team.

What does Grab’s hotline support?

Grab is a mobile application that allows users to book rides, make deliveries, make payments, and more in a convenient and safe way. However, during the usage process, you may encounter some issues or have questions about Grab’s services. Don’t worry, you can contact Grab’s hotline for quick and effective support.

Grab’s hotline is the official communication channel between Grab and customers as well as Grab and driver partners. Grab’s hotline can handle issues related to:

  • Ride booking, cancelation, refunds, and promotion-related issues.
  • Delivery, order tracking, order cancelation, and refunds.
  • Payment, top-up, withdrawal, and refunds.
  • Registration, account verification, and password reset.
  • Reporting feedback, suggestions, and complaints about orders and service quality.

Operating hours of Grab’s hotline

Grab’s hotline operates through the “Chat Now” section in the Grab app from 7:00 AM to 10:00 PM. Additionally, you can “Call Grab/Moca” from 10:00 PM to 7:00 AM daily.

What is GrabFood’s hotline number?

GrabFood is a food delivery service by Grab, helping you save time and effort when craving delicious meals. With GrabFood, you just need to open the Grab app, select the Food section, and browse through thousands of options from reputable restaurants, eateries, and beverage shops near you. You can view prices, delivery time, customer ratings, and images of the dishes before placing an order.

GrabFood’s hotline is a quick and efficient support service for both customers and drivers. If you have any questions or encounter difficulties when using GrabFood, simply call the number 02871098590 for advice and assistance.

Conclusion

Hopefully, this article has provided you with useful information on how to contact Grab’s hotline. Wish you the best experience when using Grab’s services.

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Frequently asked questions

The GRAB hotline number is 1-800-353-6337. This hotline is available 24/7 to assist users with any issues or inquiries related to the GRAB app.

To contact the GRAB hotline, simply open the GRAB app and go to the ‘Help’ section. From there, you can choose to ‘Contact Us’ and select your preferred method of communication, whether it’s via phone, email, or live chat.

The GRAB hotline is equipped to handle a wide range of issues and inquiries. This includes technical problems with the app, questions about booking rides or deliveries, payment issues, account settings, and more. They can also assist with reporting any safety concerns or incidents.

Yes, apart from the hotline, GRAB also offers customer support through their social media channels. You can reach out to them via Facebook Messenger or Twitter direct messages. Additionally, they provide an email address ([email protected]) for less urgent matters, and they typically respond within 24 hours.

Absolutely! The GRAB hotline is not just for troubleshooting. You can also share your feedback, suggestions, or ideas for improvement. GRAB values customer input and uses it to enhance their services and overall user experience.

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