What is the hotline number for ePass? Is there a fee for contacting the ePass hotline?

The ePass hotline functions as the hub for receiving customer inquiries and concerns. Our skilled representatives promptly address these requests by providing detailed explanations about our products, services, and any related matters.

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The ePass Viettel call center is always ready to assist customers quickly and promptly in any situation. If you don’t know what the ePass hotline number is and how to contact them, please follow the detailed instructions below.

About ePass Viettel service

What is ePass?

The ePass service is provided by Vietnam Digital Traffic Company, a member of Viettel Military Telecommunications Group. In simple terms, ePass is an online road toll collection service using electronic technology. This form supports vehicles passing through toll booths without cash payment, both convenient and time-saving.

When registering for an ePass card and account, RFID technology will conveniently receive signals via Radio waves to read the numbers on the driver’s card. Immediately after that, the information will be transmitted to the PC/PLC system to compare it with the database. If the identification is successful, the system will automatically deduct the fee from the account that the vehicle owner has registered.

Advantages of ePass card

Extensive registration system: Currently, drivers can register and apply ePass cards at more than 300 Viettel Stores nationwide and without registration fees.

Diverse payment methods: You can top up your ePass account using funds from 40 banks or e-wallets like Viettel Money or Momo.

Easy to use: The ePass application interface is intuitive and easy to use, so it will not be difficult for even older drivers. It doesn’t take too long for someone to get familiar with common features such as: searching for travel information, toll fees at various booths, or topping up the account, etc.

Cost-saving: The entire ePass registration process is free. You only have to pay fees when passing through ETC (Electronic Toll Collection) booths.

What is the ePass hotline number?

What does the ePass Viettel hotline support?

The ePass hotline will help customers with any issues related to the non-stop toll collection service. For example: how to top up an ePass card, why there is an error when topping up an ePass card, procedures to be prepared before registering for ePass, etc.

What is the ePass Viettel hotline number?

Currently, the ePass hotline uses a single phone number, 1900 9080. When calling this hotline, please press 1 to be connected to a customer service representative.

Is there a charge for contacting the ePass hotline?

There are two cases: if you contact the ePass hotline from a Viettel SIM card, the call charges are completely free. However, if you use SIM cards from other networks such as Vinaphone, MobiFone, Vietnamobile, the call charges will be 1,000 VND per minute.

In addition to the hotline 19009080, you can also send an email to [email protected] to request answers to questions, complaints, or feedback on service quality.

Instructions for registering an ePass card

Requirements for registering an ePass card

Registering an ePass card is very simple and absolutely free. Just go to the nearest Viettel Store or call the hotline 19009080 for specific instructions.

Note that you need to prepare the following necessary documents:

  • ID card/Passport (For businesses, the documents of the authorized person will be used).
  • Vehicle registration certificate.
  • Vehicle inspection certificate with a clear front photo of the vehicle and the license plate.

How to use the ePass card?

If you register for an ePass card at a Viettel Store, you can ask the staff to guide you on how to use the card. In case you forget to ask for instructions, you can refer to the following guide:

Step 1: Download the ePass app from CH Play or App Store to your phone

Step 2: Log in to the account using the password, which is the phone number previously registered for the card.

Step 3: Link your ePass account with your bank account or Viettel Money e-wallet.

Step 4: Top up your ePass account using your linked bank account or e-wallet. With this, when the driver passes through the toll booths, the system will automatically deduct the fee without the need for cash payment.

The article has provided you with the ePass Viettel hotline number, as well as information related to call charges, how to register for an ePass card, and how to use the ePass card. Thank you for reading.

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