Technology

What is the hotline number for Giao Hang Nhanh (GHN) delivery service? What are their operating hours? How can I contact them?

The Fast Delivery Hotline (GHN) is a channel that provides advice and information to customers about the services that GHN is currently implementing. So what is the GHN delivery hotline number? When does it operate and what kind of issues does it support? All of these will be answered in the following article.

Administrator

15 January, 2024

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GHN Express is one of the most reputable and widely used courier service providers today. If you are planning to use GHN’s delivery services or encounter any issues during use that require assistance, please contact the GHN hotline using the information below.

About GHN Express

Incorporated in 2012, GHN Express is the first delivery service company in Vietnam. Their mission is to serve the professional transportation needs of e-commerce partners nationwide. GHN Express commits to providing customers with safe, fast, and efficient services, helping them sell more and purchase with satisfaction.

GHN Express is currently a strategic partner of leading e-commerce platforms in Vietnam such as Tiki, Shopee, Lazada, Sendo, etc. To meet the demand for convenient delivery services, the company has developed a nationwide network covering all 63 provinces and achieves a processing speed of 500,000 orders per day.

GHN Express offers the following services:

Express Delivery: Delivery service for e-commerce, nationwide express delivery, free cash on delivery (COD), free return, and free reverse delivery.
Warehousing and Goods Handling: Warehouse and goods handling services with a warehouse area of over 100,000m2 to optimize inventory management.
Ahamove: Instant delivery service within 30 minutes – 4 hours in Hanoi and Ho Chi Minh City.

GHN Express Hotline Information

Functions of GHN Express Hotline

The GHN Express hotline is the customer care department responsible for performing multiple functions and tasks, including:

Making outbound calls, advising customers on the most suitable services.
Receiving opinions, issues, and feedback related to products and services.
Assisting customers in resolving problems encountered during the use of GHN Express services.
Listening and resolving customer complaints to protect their rights and interests.

What is the GHN Express Hotline Number?

If you want to learn about GHN Express services or need assistance with any issues, how do you contact? This is something many people are concerned about, especially as the number of GHN Express customers continues to grow.

To address all of these concerns, GHN Express has implemented customer support hotline services. Previously, the GHN Express hotline was 1800 6328. However, starting from September 7, 2021, the official hotline of the GHN Express customer support hotline has been changed to 1900 636677, and the old hotline is no longer in operation. The GHN Express hotline operates seven days a week, from 8:30 AM to 9:00 PM (excluding holidays).

The GHN Express hotline has a team of professional and enthusiastic consultants who are always ready to answer questions and provide immediate assistance to customers. Some of the main support areas of the GHN Express hotline include:

Rapid and accurate service information consultation.
Package tracking, order tracking, and post office search support.
Guidance on how to download the GHN Express app and contact delivery staff.
Recording customer feedback and suggestions regarding transportation services to continuously improve service quality and customer satisfaction.

Notes When Contacting the GHN Express Hotline

The GHN Express hotline is the department responsible for receiving and listening to customer opinions and feedback on the services provided by GHN Express. However, when calling the hotline, you should pay attention to the following details:

Pay attention to GHN Express working hours to receive the best service and avoid contacting outside of office hours.
In addition, due to a high volume of customer calls, there may be situations where the hotline is overloaded, resulting in longer waiting times. If there is no urgency, you can choose alternative contact methods as provided in the following content.

Contacting the GHN Express Hotline via the App

Currently, GHN Express has released a mobile application to support and serve customers quickly and effectively. Through this app, you can track order information, request transportation services, and contact GHN Express customer support via messaging or phone calls.

Note: First, you need to download the GHN Express app to your smartphone and register an account.

Download link for Android phones: Here.
Download link for iPhone: Here.

Making Phone Calls in the GHN App

Through this method, customers can connect and directly communicate with GHN Express consultants to request assistance. The steps are as follows:

Step 1: Open the GHN app on your phone.

If you already have an account, you will choose Login, enter your phone number/email and password.
If you don’t have an account, select Register and enter the required information.

Step 2: In the main interface, select the Support section at the bottom of the screen.

Step 3: At this point, you will see the Call the Hotline button in the top right corner of the screen. Press it to call the GHN Express hotline.

Sending Messages in the App

If you prefer not to make phone calls, you can choose to send messages directly through the GHN Express app using the following steps:

Step 1: Similarly, first, access the GHN Express app and then log in or register an account.

Step 2: In the main interface, select the Chat section at the bottom of the screen.

After that, you can choose either Chat or GHN Inbox to exchange messages and connect with GHN Express customer support staff.

Once the GHN Express customer support staff receives the customer’s message, they will respond as soon as possible.

Other Contact Channels

In addition to the GHN Express hotline and contacting through the GHN Express app, you can choose other contact methods such as:

Submitting Requests on the Website

To submit consultation requests via the GHN Express website, please access this address and enter the required information including Name, Email, Phone number, and Consultation content, then click Send to us.

In fact, the website also contains a lot of information that you can proactively search to avoid contacting the hotline.

Sending an Email

You can send an email to [email protected] to present any requests or inquiries. After that, the GHN Express customer support department will receive and respond to you.

Providing Feedback via Facebook Group

If you are unable to contact the hotline, you can join the GHN Express community group on Facebook. This group includes various participants, including buyers, sellers, delivery staff, etc. They will support and help answer your questions.

To join the group, please visit this link, then press Join the Group and wait for the administrator’s approval.

How to Lookup GHN Express Post Offices

If you need to search for GHN Express post office addresses, please follow the instructions below:

Step 1: Access this address using your device’s web browser.

Step 2: Select Province/City and District.

Step 3: The results will immediately appear below, along with information about the address and operating hours. You can click Directions to be guided to that post office.

Conclusion

This article has provided you with all the information about the GHN Express hotline. This will be the official information channel to advise and support you in resolving any inquiries or issues related to the GHN Express services accurately and quickly.