Technology

What is the phone number for Standard Chartered customer service? Contact numbers for Standard Chartered bank branches hotline

Many people are not aware of the phone number for Standard Chartered customer service. Compared to other banks, Standard Chartered is not a well-known name, and many people have never heard of it. In this article, FPT Shop will provide you with information about the Standard Chartered customer service hotline.

Administrator

16 February, 2024

Every bank has a hotline customer care support, and Standard Chartered Bank is no exception. So what is the hotline number for Standard Chartered? How can you contact them? Here’s the detailed answer.

About Standard Chartered Bank

Standard Chartered Bank is a multinational bank and financial company headquartered in London. With 150 years of experience operating in various markets worldwide, Standard Chartered Bank has established its position and promised to be an investment source for hundreds of thousands of individuals, businesses, and organizations.

The target audience that Standard Chartered Bank focuses on is individual customers and businesses that want to promote investment, trade, and sustainable development in Asia, Africa, and the Middle East.

Standard Chartered Bank has been present and operating in Vietnam since 1904 with 100% foreign investment capital. Currently, Standard Chartered Bank Vietnam has 4 branches, including 2 branches in Hanoi and 2 branches in Ho Chi Minh City.

The banking services provided by Standard Chartered include:

Installment loans.
Savings accounts.
Credit cards.
Foreign currency exchange.
Investments.
Insurance.

Information about the Standard Chartered hotline

The Standard Chartered hotline serves as a bridge between customers and businesses. Through this hotline, customers will receive advice, answers to questions, as well as present opinions and suggestions about service quality. So what is the Standard Chartered hotline number?

Standard Chartered hotline

Unlike most other businesses and banks that have only one hotline number for customer care, Standard Chartered is deploying multiple hotlines dedicated to different customer groups. This is to provide quick, timely, and in-depth consultation services.

The specific Standard Chartered hotline numbers are as follows:

Priority customers	In Vietnam: 1900 6999 International: 028 7300 0787
Individual customers	In Ho Chi Minh City: 028 3911 0000 – 028 7300 0730 In Hanoi: 024 3696 0000 – 024 7300 0730
Foreign customers	+84 28 7300 0787
Corporate customers	028 3911 0000 – 024 3696 0000

In addition to the 24/7 hotline for priority customers, the remaining hotlines operate from 8:30 AM to 5:30 PM. Please note these hours to contact them at the appropriate time. The customer service representatives at Standard Chartered Bank are professionally trained, attentive, and ready to answer and support customers in solving problems.

Functions of the Standard Chartered hotline

The Standard Chartered hotline has the function of supporting customers on the following issues:

Answering questions and handling complaints about the use of Standard Chartered Bank’s products and services.
Guiding procedures, registration, and usage of Standard Chartered Bank services and related issues.
Providing information and news about Standard Chartered Bank’s products, services, and ongoing promotions.
Supporting transaction information inquiries, account queries, balances, etc.
Supporting financial statements.
Exchange rate inquiries: USD, JPY, AUD, SGD, etc.
Inquiring about Standard Chartered Bank’s interest rates for various terms.
Inquiring about Standard Chartered Bank’s loan information.
Inquiring about credit cards and savings accounts.

How to contact the Standard Chartered hotline

After knowing the Standard Chartered hotline numbers, you can follow these steps to contact the hotline.

Contact steps

Step 1: Enter the phone number 028 3911 0000 or 024 3696 0000 and then press Call/OK.

Step 2: Choose the language.

Key 1: Vietnamese.
Key 2: English.

Step 3: Choose the customer type.

Key 1: Individual customers.
Key 2: Corporate customers.

Step 4: Service support

Key 1: To inquire about credit card information.
Key 2: To change passwords, update personal information.
Key 3: To contact Standard Chartered’s customer care department.

Notes when contacting the Standard Chartered hotline

When contacting the Standard Chartered hotline, please take note of the following:

Hotline operators may ask customers to provide some information such as: Name, account number, ID card, etc. This information is needed to verify if you are a Standard Chartered Bank customer and the account owner. Please prepare this information in advance for quick assistance and to avoid delays.
At the same time, questions and issues that need clarification should also be prepared in advance to facilitate the support process.
The Standard Chartered hotline will receive and process information as soon as possible. The response time is usually within 48 hours or 2 working days.

Standard Chartered branches in Vietnam

Standard Chartered branch in Ho Chi Minh City

Address	Hotline number
Ground floor, Office Building Nam Sai Gon 1, 1060 Nguyen Van Linh Street, Tan Phong Ward, District 7	028.3911.0000
37 Ton Duc Thang Street, Ben Nghe Ward, District 1	028.3911.0000

Standard Chartered branch in Hanoi

Address	Hotline number
Floor 18, Keangnam Hanoi Landmark Tower, E6, Pham Hung Street, Me Tri Ward, Nam Tu Liem District	024.3936.8000
Ground floor, CDC Building, 25 Le Dai Hanh Street, Le Dai Hanh Ward, Hai Ba Trung District	024.3696.0000

Other means of contact with Standard Chartered Bank

If you are unable to contact Standard Chartered hotline or need urgent assistance, you can choose one of the following contact channels:

Visit the nearest Standard Chartered branch in person

As mentioned above, Standard Chartered currently has a total of 4 branches in Vietnam, including 2 branches in Hanoi and 2 branches in Ho Chi Minh City. Depending on your current location, you can go to the nearest branch to get assistance from Standard Chartered staff.

Standard Chartered’s representative office in Vietnam:

In Ho Chi Minh City: Room 302, Floor 3, Office Building Nam Sai Gon 1, 1060 Nguyen Van Linh Street, Tan Phong Ward, District 7.
In Hanoi: Floor 18, Keangnam Hanoi Landmark Tower, E6, Pham Hung Street, Me Tri Ward, Nam Tu Liem District, Hanoi.

Contact via Email

Both individual customers and corporate customers can have complaints resolved via email. Just like the hotline, the email address for different customer groups will also be different. Specifically as follows:

Individual customers: [email protected].
Priority customers: [email protected].
Small and medium-sized corporate customers: [email protected] (Ho Chi Minh City), [email protected] (Hanoi).
Email for corporate and institutional finance clients: [email protected].

After receiving the customer’s information, Standard Chartered will try to respond as soon as possible.

Contact Standard Chartered via website

The Standard Chartered Vietnam website is also a reliable source of information. Here, you can proactively look up and access detailed and useful information.

You can access the Standard Chartered Vietnam homepage here.

Contact via SC Mobile application

By downloading and registering an account on the SC mobile application, you will be supported with features such as money tracking, smart financial management, bill payment, and performing transactions. In addition, this application also has a convenient support section for using the services.

Contact via Facebook

When accessing the Standard Chartered Vietnam Facebook Fanpage, you can quickly update information about products, services, and ongoing promotions.

At the same time, if you have any questions that need to be answered, you can also send a direct message here for support.

You can access this link then select the Message section and compose and send your message as usual.

Conclusion

Through the information shared above, FPT Shop has provided you with the Standard Chartered hotline number as well as information about working hours and support ranges. In addition, you have learned many other useful contact channels when needed.