Reasons for card withdrawal or being swallowed:
– Your ATM card is placed on the blacklist and temporarily locked, resulting in the inability to perform transactions and the card being swallowed.
– Due to some technical errors in machinery or unstable transmission lines. There are also cases where the ATM is not known to be broken, but the withdrawal is still made, leading to the card being swallowed.
– Entering the wrong PIN code more than 3 times while performing a transaction, the ATM will automatically swallow your card.
– You forgot to withdraw your card after a transaction from 15-30 seconds, which is also the reason why your card is swallowed.
– The ATM card has expired and needs to be reissued.
How to solve when the ATM card is swallowed:
How to handle when being swallowed by the same bank.
Step 1: Contact the bank.
+ When withdrawing money at an ATM near the bank, you can immediately inform the security guard or go to the bank’s transaction office to report the incident of swallowing your card so that the bank can know the situation and handle it quickly.
+ When withdrawing money at an ATM far from the bank, you need to contact the hotline inside the ATM booth immediately. When contacting, you should request to lock the card to avoid unwanted situations.
– Hotline of some popular banks nowadays:
+ Hotline of Vietnam Joint Stock Commercial Bank for Foreign Trade (Vietcombank): 1900 5454 13.
+ Hotline of Vietnam Bank for Agriculture and Rural Development (Agribank): 1900 5588 18.
+ Hotline of Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank): 1900 558 868.
+ Hotline of Vietnam Investment and Development Bank (BIDV): 1900 9247.
+ Hotline of Dong A Bank: 1900 54 54 64
+ Hotline of Vietnam Technological and Commercial Joint Stock Bank (Techcombank): 1800 588 822.
+ Hotline of Sacombank: 1900 5555 88.
+ Hotline of Vietnam Military Bank (MBBank): 1900 5454 26
+ Hotline of Asia Commercial Bank (ACB): 1900 54 54 86
Step 2:
After presenting the incident of ATM card being swallowed to the call center and the public ATM management, you need to provide full personal information. Then, the bank will receive the personal information you have just provided. If it matches the card opening information, the bank will schedule a day for you to come and retrieve the card. Usually, the card retrieval process is not too complicated, so you will usually receive a notification to retrieve the card within 5 to 7 days.
Step 3:
When notified to retrieve the card, you need to bring your ID card or other required documents according to each bank you are using to go through the card retrieval procedure.
How to handle when swallowed by a different bank
Follow the above steps and then notify the bank you are using about the incident of your card being swallowed at an ATM outside the bank to proceed with the card lock immediately.
+ Then, quickly find the Hotline number inside that ATM, follow the instructions for quick card retrieval.
+ Find and go to the nearest branch address of the bank to report directly. Then the bank will schedule a time to retrieve the card.
+ For cases of being swallowed in a province where you do not have a branch transaction office, you need to immediately report your situation. If the bank handles it promptly, you can retrieve it on the same day. If the bank does not handle it in time, it will take 1-5 days to process. Besides, you can ask the bank to support sending it to the address where you are working and traveling by post.
Ways to transfer money when the ATM card is locked
When the ATM card is locked, you cannot use the ATM card to transfer money. You can transfer money by transferring cash at the bank’s transaction office or transferring money via Internet Banking/Mobile Banking.
Transferring money at bank counters
Step 1: Bring personal documents along with cash to the nearest bank.
Step 2: Request a money transfer form from the bank employee and fill in all the information: Receiving bank, receiving account number, recipient’s name, ID number…
Step 3: After filling, return it to the bank employee for them to check, then submit the cash.
Step 4: Confirm the money transfer and receive the transaction receipt.
What to do when entering the wrong ATM PIN three times leads to card lockout?
If the incorrect PIN is entered three times, the ATM card will be temporarily locked to protect the customer’s assets. At this point, the customer needs to go to a bank branch to unlock it.
ATM Card Swallowed? Try This Quick and Easy Method to Retrieve It!
Don’t fret if the ATM swallows your card while you’re in the middle of a transaction. Try the following steps to quickly retrieve your card.
Get Your Card Back Instantly if It Gets Stuck in the ATM
If an ATM swallows your card, the first thing you should do is check by pressing some other buttons to see if the machine releases the card. Then, follow these simple steps to retrieve your card.
