ATM Card Swallowed? Try This Quick and Easy Method to Retrieve It!

Don't fret if the ATM swallows your card while you're in the middle of a transaction. Try the following steps to quickly retrieve your card.

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Reasons for ATM card swallowing

When your ATM card gets swallowed, there can be several reasons for it, including:

Entering the wrong PIN code more than 3 times

Your card is on the blocked card list

The ATM machine encounters technical errors or communication issues.

After completing a transaction, if you don’t receive your card within the specified time of 15 to 30 seconds. If you find yourself in such a situation, do you know how to recover a swallowed card? Continue reading the next section for answers.

You can also call the hotline number of the bank from which you withdrew money for assistance:

– Vietcombank hotline: 1900 54 54 13

– Agribank hotline: 1900 55 88 18

– ACB hotline: 1900 54 54 86

– Vietinbank hotline: 1900 54 54 12

– DongA Bank hotline: 1900 54 54 64

– Techcombank hotline: 1800 58 88 22

– BIDV hotline: 1900 92 47

– Sacombank hotline: 1900 55 55 88

If it’s a different bank, you can refer to the internet for more information.

If you need urgent cash and want to withdraw it immediately, there is still a way

After reporting the incident, usually within 1 to 3 days, you will receive your card back. In case you need urgent cash and can’t afford to wait, you can bring your ID card or passport to the bank for cash withdrawal.

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What to do when entering the wrong ATM PIN three times leads to card lockout?

If the incorrect PIN is entered three times, the ATM card will be temporarily locked to protect the customer’s assets. At this point, the customer needs to go to a bank branch to unlock it.

What to do when your card gets swallowed by an ATM while trying to withdraw money?

If your ATM card is locked, you won’t be able to withdraw money or transfer funds to others using the card anymore. However, the amount of money in your account is not affected. Therefore, if someone transfers money to this locked card, you can still receive the money.

Get Your Card Back Instantly if It Gets Stuck in the ATM

If an ATM swallows your card, the first thing you should do is check by pressing some other buttons to see if the machine releases the card. Then, follow these simple steps to retrieve your card.

Frequently asked questions

Stay calm and immediately contact your bank’s customer support to block the card and request a replacement. You can also try quickly pressing the cancel button on the ATM to see if the card is released. If the card is not released, do not attempt to retrieve it forcefully as it may damage the card or the machine.

ATMs are designed to retain cards in certain situations, such as when an incorrect PIN is entered multiple times, if the card has been reported lost or stolen, or if the machine detects suspicious activity. This is a security measure to protect your account from unauthorized access.

Always ensure you enter the correct PIN and follow the instructions on the ATM screen carefully. Avoid using damaged or bent cards, as they may get stuck in the machine. Also, be cautious of your surroundings and only use ATMs in well-lit, secure locations to minimize the risk of card skimming or theft.

If you are unable to contact your bank immediately, you can try seeking assistance from the ATM’s security guard or staff, if present. They may have an emergency contact number for the ATM’s maintenance team, who can help retrieve your card. Remember to always prioritize your safety and avoid staying alone at the ATM for extended periods.

Be vigilant and aware of your surroundings when approaching an ATM. Shield the keypad when entering your PIN to prevent prying eyes from seeing your code. Always choose ATMs in secure locations, and if possible, visit during daylight hours. Regularly check your account statements to identify any unauthorized transactions promptly.

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