4 Ways to Cancel Your Lazada Order Before It’s Too Late

Lazada is a large e-commerce shopping platform, not only in Vietnam but also in many other Southeast Asian countries, offering a diverse range of products across various categories.

In addition to placing orders, many people are also interested in learning about the different ways to cancel an order on Lazada. Don’t worry; in this article, we will guide you through four simple methods to cancel your order, which have been applied by many people. Let’s explore them together!

14 Ways to Cancel an Order on Lazada Before Packaging

Note: You can only cancel your Lazada order when your order status is “Unprocessed” or “Awaiting Shipment.” If it has been handed over to the delivery company, Lazada does not support cancellation.

Cancel an Order on the Lazada Website

Step 1 First, you will visit the Lazada.vn website and log in to your account by entering your email/phone number and password.

Log in to your Lazada account

Step 2 Click on “Account” and then select “My Orders.”

Click on “Account” and then “My Orders”

Step 3 A list of your orders will appear. If you want to cancel an order, click on that particular order.

Click on the order you wish to cancel

Step 4 The order details will be displayed. Click on “Cancel”.

Click on “Cancel”

Step 5 In the “Request Order Cancellation” section, follow these steps:

• Select the reason for canceling the order.
• Tick the box next to “I have read and agree to Lazada’s Order Cancellation Policy.”
• Finally, click on “Confirm” to cancel your order.

Provide the necessary information to cancel the order

Cancel an Order on the Lazada Mobile App

Step 1 After downloading and logging into the Lazada app on your phone, go to “Account” and then select “Awaiting Shipment” under “My Orders.”

• Download the Lazada app for iOS: Here.
• Download the Lazada app for Android: Here.

Select “Awaiting Shipment”

Step 2 A list of your orders being processed will appear. Click on the order you wish to cancel.

Click on the “Cancel” button

Step 4 In this step, follow the instructions below:

• Tick the box next to the product you want to cancel.
• Select the reason for canceling the order.
• Enter any additional information you want to send to Lazada (optional).
• Click “Send” to cancel your order.

Follow the steps to cancel your order

Cancel an Order via CLEO Chatbot

Step 1 First, click on “Chat with CLEO” at the bottom of the “Account” section.

Click on “Chat with CLEO”

Step 2 Click on “Cancel Order”, and then select “I want to cancel my order.”

Click on “Cancel Order” and then “I want to cancel my order”

Step 3 Next, select the order you want to cancel, and then choose the product you want to cancel and click “Cancel Product.”

Choose the product to cancel and click “Cancel Product”

Step 4 Select one of the reasons for canceling the order and then click “Agree” to confirm the cancellation.

Choose a reason for cancellation and click “Agree”

Cancel an Order via the Automated Hotline

Step 1 Call the hotline 19001007 (1000 VND/minute) and press 1 to select Vietnamese as the language.

Step 2 Press 2 to proceed with “Cancel Order.”

Step 3 Enter the order number you want to cancel and end with the # key.

Step 4 Press 9 to confirm the cancellation.

Cancel an order via the automated hotline

Note:
– The phone number you use to call the hotline must match the number used for placing the order.
– The method of canceling an order via the automated hotline only applies to orders with a single product.
– Lazada will process the order cancellation within 2 hours. After completion, Lazada will send a confirmation email to you.

2How to Cancel an Order on Lazada After Packaging

You cannot cancel an order on Lazada if your order has already been packaged. If you want to cancel an order that has not been handed over to the delivery company, you must contact the shop directly to cancel.

The shop will handle the order cancellation, depending on their policy.

You cannot cancel an order on Lazada if it has been packaged

3How to Cancel an Order on Lazada During Delivery

Once your Lazada order has been handed over to the delivery company, you may refuse to accept the delivery when it arrives. However, please be polite and kind to the delivery person and provide a valid reason, such as “I placed the wrong order” or “I couldn’t cancel it in time.”

How to cancel an order on Lazada during delivery

4Will I Get a Refund if I Cancel an Order on Lazada After Payment?

According to Lazada’s policy, when canceling an order after payment, please note the following:

• If you successfully cancel a prepaid order before packaging: The refund will be processed automatically once the cancellation process is completed.
• For prepaid orders that could not be delivered (either due to your refusal or other reasons): The refund will be processed once the order has been returned to the seller successfully.
• For orders with a deposit: The refund will be processed automatically if the order is canceled by Lazada.
• Depending on the payment method you used and the procedures of your bank, the refund time may vary. Please refer to the table below for detailed refund times:

Refund Time

Will I get a refund if I cancel an order on Lazada after payment?

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