How to Cancel Your Shopee Order: A Step-by-Step Guide for Orders Awaiting Confirmation and In-Transit

Shopee is a popular e-commerce platform that has gained the trust of many users in Vietnam. However, not everyone knows how to cancel an order on Shopee. Let’s explore the steps together!

1 How to Cancel an Order on Shopee When It’s in the “Waiting for Confirmation” Status

Step 1 Log into your account on the Shopee app or website https://shopee.vn.

Step 2 Click on the Me tab and select Waiting for Confirmation to find the order you wish to cancel.

How to cancel an order on Shopee when it’s in the “Waiting for Confirmation” status

Step 3 Scroll down and click on the Cancel Order button.

Step 4 You will then be asked to Select a Reason for Cancellation. Choose an appropriate reason and click Agree to confirm the cancellation.

Selecting a reason for cancellation

2 How to Cancel an Order on Shopee When It’s in the “Waiting for Delivery” Status

How to cancel an order on Shopee when it’s in the “Waiting for Delivery” status

When an order is in the “Waiting for Delivery” status, it means that the seller has packed the product but has not handed it over to the delivery service yet. At this point, if you wish to cancel the order, you will need to contact the seller directly via chat.

There are two possible outcomes: if the seller agrees to cancel the order, it will not be delivered. If the seller disagrees, the order will still proceed to the “In Delivery” status.

3 How to Cancel an Order on Shopee When It’s in the “In Delivery” Status

How to cancel an order on Shopee when it’s in the “In Delivery” status

An order in the “In Delivery” status means that the item has been handed over to the delivery service, and you can no longer cancel the order through the system or the seller.

The only option at this point is to refuse to accept the delivery when the courier contacts you. However, if you refuse delivery three times within 60 days, your account’s “Pay on Delivery” feature will be disabled.

4 Notes on Canceling an Order on Shopee

• Canceling an order on Shopee is completely free of charge.
• After canceling an order, you can also reverse the cancellation request. Note that you can only do this once per order.
• If your order contains multiple items and you only want to cancel some of them, and the remaining items do not meet the requirements for discounts or free shipping, Shopee will automatically cancel the entire order.

Notes on canceling an order on Shopee

• Any promotions or vouchers used for the canceled order cannot be applied to subsequent orders.
• If you prepaid for your order, Shopee will refund the amount to your account after the cancellation. You will receive a notification in your account’s inbox.

5 Guide for Sellers: Handling Cancellation Requests from Buyers

When a buyer cancels an order, it will appear in the “Canceled” section under “Order Management”.

Guide for Sellers: Viewing the Reason for Order Cancellation

To view the order details and the buyer’s reason for cancellation, sellers need to follow these two steps:

Step 1 Access the “Canceled” page under “Order Management”. Orders canceled by buyers will appear here.

Accessing the “Canceled” page under “Order Management”

Step 2 Select the order and click on “View Details” to check the cancellation request.

Viewing order details and cancellation reason

Guide for Sellers: Responding to Cancellation Requests

If the seller agrees to the buyer’s cancellation request, select “Agree to Cancel”

The order will be immediately canceled, and the seller should not continue with the preparation and delivery of the order. If the buyer wants to repurchase the items, the seller should ask them to place a new order.

The refund process (for prepaid orders) will be handled automatically by the system, and the seller does not need to take any further action.

Orders canceled by buyers will not be included in the seller’s performance evaluation and will not affect their shop rating.

Seller agreeing to the cancellation request

If the seller does not agree to the cancellation request, select “Disagree with Cancellation”

The order will automatically disappear from the “Order Cancellation” section.

In this case, the seller should proceed with delivering the order as per the agreed timeline.

Sellers should only disagree with a cancellation request if the item has already been handed over to the delivery service.

6 Frequently Asked Questions About Canceling Orders on Shopee

Can I cancel a Shopee order after making a payment?

Yes, you can still cancel your Shopee order even after making a payment if the order is in the “Waiting for Confirmation” status and the “Cancel Order” option is visible.

Will I get a refund if I cancel my Shopee order?

Will I get a refund if I cancel my Shopee order?

Is there a fee for canceling an order on Shopee?

No, canceling an order on Shopee is free of charge, regardless of the order’s status (waiting for confirmation, waiting for pickup, or in delivery).

Can I reverse a cancellation request on Shopee?

Yes, after canceling an order, you can reverse the cancellation request only once per order. So, think carefully before canceling!

Frequently Asked Questions about canceling orders on Shopee

Will I get my voucher back if I cancel an order?

If you cancel an order, and your voucher is still valid, the system will refund it to you within 1-3 minutes.

Do I need to place a new order if I cancel some items in my order?

If you cancel some items in your order, and the remaining items do not meet the requirements for promotions or free shipping, Shopee will automatically cancel the entire order.

These are the basic steps and information on how to cancel an order on Shopee quickly and conveniently. Hope it helps!