The Ultimate Guide to Lalamove Services: Mastering the Art of Order Tracking

Lalamove is a trusted and super-fast intra-city delivery service. Join us as we explore their services, learn how to track orders, and discover their delivery rates to see how they can meet your needs!

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Lately, Lalamove delivery service is gaining popularity. Join us in exploring the overview of Lalamove services and how to track orders to know where your shipment is!

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1 Overview of Lalamove Delivery Service

Introduction to Lalamove Delivery Service

Overview of the Lalamove brand

Lalamove is an application that helps users create delivery orders very quickly and reliably. It supports sellers in delivering goods to distant customers without their own shipping service, and also assists users in moving when relocating.

For sellers and small and medium-sized enterprises, Lalamove is considered a superior transportation solution that reduces costs, optimizes service quality, and streamlines the goods delivery process.

Lalamove Services

  • LalaNOW: Super-fast delivery within 60 minutes by motorbike
  • Lala2H: Quick delivery within a maximum of 2 hours by motorbike
  • LalaTRUCK: Delivery by 500kg and 1-ton trucks

Lalamove’s Additional Services

One point to note when using Lalamove’s services is the additional fees:

  • Night Fee: VND 5,000 per trip
  • Holiday Fee: VND 5,000 per trip
  • Additional Stop: VND 5,000 per stop
  • Hand-to-hand Delivery: VND 5,000 per trip
  • Return to Pickup Point: VND 25,000 per stop

The surcharges will be automatically added to the order value.

Highlight

  • Super-fast delivery of food, documents, parcels, etc.
  • Transportation of large-sized and heavy cargo.
  • Diverse transportation needs such as motorbikes and trucks.
  • Display of estimated price and delivery time.
  • Real-time tracking of driver information and location, and cargo insurance.

Lalamove Price List

Delivery by Motorbike

Service Name Initial Fee Initial Distance Incremental Fee
LALANOW VND 20,000 4km, return to pickup point +VND 25,000 +VND 5,000 per additional km
LALA2H VND 20,000 5km +VND 4,000 per additional km

LalaNOW: Intra-city delivery by motorbike within a maximum of 60 minutes

  • First 5km: VND 25,000
  • From 5th km: VND 5,000/km
  • Additional Stop: VND 5,000/stop

Lala2H: Intra-city delivery by motorbike within a maximum of 2 hours

  • First 4km: VND 19,000
  • From 4th km: VND 4,000/km
  • Additional Stop: Not supported

Optional Services:

Hand-to-hand Delivery VND 5,000
Return to Pickup Point VND 25,000
Night/Holiday Delivery: VND 5,000/order.

Cash Collection Service:

Below VND 500,000 Free
Below VND 1,000,000 VND 5,000 fee
Below VND 2,000,000 VND 10,000 fee
Below VND 3,000,000 VND 15,000 fee

The motorbike service is applicable to orders weighing up to 30kg and with a maximum size of 40x40x40 cm.

Delivery by Truck

Half-ton Truck

First 4km VND 160,000 (minimum fee)
From 4 to 10km VND 22,000/km
From 10km onwards VND 15,000/km

1-ton Truck

First 4km VND 220,000 (minimum fee)
From 4 to 10km VND 30,000/km
From 10km onwards VND 24,000/km

Lalamove’s Rules on Delivery Time

How to track Lalamove waybills

Step 1 Access the Lalamove website or application on your phone and track your Lalamove order. Website address: https://www.lalamove.com/vi-vn/

Step 2 Go to the “Orders” section at the bottom of the Lalamove app to view details of the “Status”, “Delivery Date”, and “Route” of your order.

When you place an order, your order will go through the following five statuses:

  • Finding: The order is being assigned a driver by the system
  • In Progress: The driver has accepted the order and is on the way to pick up the goods from you.
  • Confirm Invoice: This represents the delivery contract. It confirms that the driver has picked up the goods from the seller.
  • Pay Invoice: The invoice has been paid, and the driver has started moving towards the delivery point.
  • Completed: Delivery successful

Tracking Lalamove Waybills on Mobile Phones

To track Lalamove waybills on your phone, install and log in to the Lalamove delivery app. Then, follow these steps:

Step 1 Access and log in to the Lalamove application

Step 2 Go to the “Orders” section at the bottom of the Lalamove app to view details of the “Status”, “Delivery Date”, and “Route” of your order.

Tracking Lalamove waybills on mobile phones

In addition, with real-time tracking, Lalamove allows sellers to monitor and update the status of their orders at every stage. You can see where the driver is and receive instant notifications when the recipient signs for the delivery.

Sellers can also send order tracking information to the recipient so that they can estimate when the order will arrive.

3 Lalamove Post Office List

How to Find the Nearest Lalamove Post Office

To be updated

List of All Lalamove Post Offices

To be updated

Lalamove post office list

4 Frequently Asked Questions about Lalamove Services

What is Lalamove’s Customer Service Hotline Number?

To contact Lalamove’s customer service hotline, call 02873046686.

Does Lalamove Work on Sundays?

Lalamove operates 24/7, so you can place orders anytime you need to send or receive goods, even on Sundays.

How Long Does Lalamove Take to Deliver?

Lalamove is a super-fast 24/7 delivery application that meets customers’ urgent delivery needs. We are a same-day delivery service that will connect your order with the nearest driver in just a few seconds!

How to Contact Lalamove Delivery Personnel?

To contact your driver about an order, select the order from the “Orders” section, then press “Call Driver” to get in touch.

What Items Does Lalamove Prohibit from Transporting?

Lalamove does not transport passengers or pets, as well as chemicals, flammable substances, or objects that may pose a danger to the safety and health of our drivers, and/or items prohibited by law.

Are There Any Conditions for Lalamove to Transport Goods?

Frequently asked questions

Lalamove is an on-demand delivery app that connects users with professional drivers, offering a fast and convenient way to deliver a variety of items. The services include same-day and scheduled deliveries for small and large items, with a range of vehicle options to choose from.

Lalamove provides real-time order tracking, allowing users to follow their deliveries from start to finish. After placing an order, users can track the driver’s location, estimated time of arrival, and delivery progress through the app or website. The platform also offers in-app chat support for easy communication with the driver.

Lalamove offers a range of benefits, including convenience, speed, and flexibility. With a vast network of professional drivers, the platform ensures timely and efficient deliveries. Users can also enjoy transparent pricing, real-time tracking, and 24/7 customer support, making Lalamove a reliable and user-friendly option for their delivery needs.

Getting started with Lalamove is simple. Download the app or visit their website, register for an account, and then place your first order. The platform will match your delivery request with a nearby driver, providing you with real-time updates and an estimated time of arrival. Lalamove also offers a user-friendly interface for easy order placement and tracking.

Lalamove offers a range of vehicle options to cater to different delivery needs. These include motorcycles, cars, vans, and trucks. When placing an order, users can choose the vehicle type that best suits the size and nature of their items, ensuring a safe and efficient delivery process.