The Ultimate Guide to Yagi Storm Recovery: Your Comprehensive Warranty Companion

Superstorm Yagi has left a trail of destruction in its wake, and we stand with our northern compatriots in these challenging times. Our trusted electronics and appliance brands are offering special warranty services and support to help customers recover from the storm's aftermath. Let's take a look at the compassionate initiatives undertaken by these reputable companies to aid those affected.

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The special warranty policies in this article have been updated as of September 19, 2024. We will continue to update this information in the future.

1Daikin’s Policy

Effective Date: September 12 to 30, 2024

Policy Contents

Applicable Products: Daikin Air Conditioners.

Eligibility: Applicable to customers using Daikin air conditioners affected by natural disasters, storms, and floods in the following areas: Hai Phong, Quang Ninh, Thai Binh, Nam Dinh, Ninh Binh, Ha Nam, Hai Duong, Hung Yen, Bac Ninh, Bac Giang, Hanoi, Hoa Binh, Phu Tho, Vinh Phuc, Thai Nguyen, Lang Son, Cao Bang, Bac Kan, Tuyen Quang, Yen Bai, Son La, Lao Cai, Ha Giang, Dien Bien, Lai Chau.

Registration Methods

  • Daikin Hotline: 1800 6777.
  • DAIKIN VIETNAM application.
Daikin's Policy

2LG’s Policy

Effective Date: September 12 to October 10, 2024

Policy Contents

For products operating normally:

  • Free product inspection to detect potential faults and provide timely solutions.
  • Free basic cleaning to ensure longer product lifespan.

For faulty products:

  • Free labor, inspection, transportation, and travel costs (if any).
  • 30 – 50% discount on spare parts (if any).
  • Purchase new products at a discounted price if the current product is severely damaged or repair parts are unavailable.

Applicable Products: LG TVs, refrigerators, air conditioners, washing machines, dryers, air purifiers, and computer monitors.

Eligibility

  • Customers from 24 provinces and cities affected by Typhoon Yagi, including Phu Tho, Quang Ninh, Hai Phong, Thai Binh, Nam Dinh, Lang Son, Cao Bang, Bac Kan, Thai Nguyen, Ha Giang, Lao Cai, Yen Bai, Tuyen Quang, Vinh Phuc, Dien Bien, Lai Chau, Son La, Hoa Binh, Hanoi, Ha Nam, Hung Yen, Hai Duong, Bac Ninh, and Bac Giang.
  • Consumer products (belonging to the group eligible for on-site warranty service) distributed by LG Electronics Vietnam in the Vietnamese market.
  • The program is only applicable to end-user customers (not applicable to repair shops unauthorized by LG Electronics Vietnam).
  • Only applicable to products damaged due to the direct impact of floods (not applicable to products repaired by a third party).

Registration Methods

3Panasonic’s Policy

Effective Date: September 12 to 30, 2024

Policy Contents

  • Free repair labor.
  • Free parts for products still under warranty.
  • 50% discount on parts for products whose warranty period has expired.
  • Recycle old products and support customers in purchasing new ones at a discount (applicable to irreparable products).

Applicable Products: Panasonic Refrigerators, Washing Machines, and Air Conditioners.

Eligibility

  • Customers from the following provinces: Bac Kan, Bac Giang, Bac Ninh, Cao Bang, Dien Bien, Ha Giang, Ha Nam, Hanoi, Hai Duong, Hai Phong, Hoa Binh, Hung Yen, Lai Chau, Lang Son, Lao Cai, Nam Dinh, Ninh Binh, Phu Tho, Quang Ninh, Son La, Thai Binh, Thai Nguyen, Tuyen Quang, Vinh Phuc, and Yen Bai.
  • Applicable to all Panasonic Vietnam products manufactured after January 1, 2017. In case of unavailability of replacement parts, Panasonic Vietnam reserves the right to make decisions.
  • Not applicable to products that have been repaired by technicians not authorized by Panasonic Vietnam.
  • Panasonic reserves the right to inspect and repair at the customer’s location.

Registration Method: Panasonic Hotline: 1800 1593.

Panasonic's Policy

Panasonic’s Policy

4Toshiba’s Policy

Effective Date: September 10 to 30, 2024

Policy Contents

For products still under the official warranty:

  • Free inspection and transportation costs.
  • Completely free spare parts.

For products whose official warranty has expired as per Toshiba Vietnam’s regulations:

  • Free inspection and transportation costs.
  • 50% discount on replacement parts.

Applicable Products: Toshiba Washing Machines, Refrigerators, Air Conditioners, and Water Purifiers.

Eligibility

  • Customers from the following provinces: Hanoi, Quang Ninh, Hai Phong, Hung Yen, Bac Ninh, Bac Giang, Vinh Phuc, Hai Duong, Thai Binh, Ha Giang, Cao Bang, Lao Cai, Bac Kan, Lang Son, Tuyen Quang, Phu Tho, Thai Nguyen, and Yen Bai.
  • Products directly distributed by Toshiba Vietnam.
  • The program is only applicable to products damaged and directly affected by floods and storms. Other cases of damage will not be applicable and will follow the standard warranty policy from Toshiba Vietnam.

Registration Methods

5Comfee’s Policy

Effective Date: September 10 to 30, 2024

Policy Contents

For products still under the official warranty:

  • Free inspection and transportation costs.
  • Completely free spare parts.

For products whose official warranty has expired as per Comfee Vietnam’s regulations:

  • Free inspection and transportation costs.
  • 50% discount on replacement parts.

Applicable Products: Comfee Dishwashers, Water Heaters, and Air Conditioners.

Eligibility

  • Customers from the following provinces: Hanoi, Quang Ninh, Hai Phong, Hung Yen, Bac Ninh, Bac Giang, Vinh Phuc, Hai Duong, Thai Binh, Ha Giang, Cao Bang, Lao Cai, Bac Kan, Lang Son, Tuyen Quang, Phu Tho, Thai Nguyen, and Yen Bai.
  • Products directly distributed by Comfee Vietnam.
  • The program is only applicable to products damaged and directly affected by floods and storms. Other cases of damage will not be applicable and will follow the standard warranty policy from Comfee Vietnam.

Registration Methods

  • Comfee Hotline: 1800 1529.
  • Zalo OA: COMFEE VIETNAM.
Comfee's Policy

Comfee’s Policy

6Sharp’s Policy

Effective Date: September 13 to 30, 2024

Policy Contents

  • Free service charges, including inspection, repair, replacement parts, and transportation costs.
  • Free replacement parts (if any).

Applicable Products: Sharp Refrigerators, Air Conditioners, and Washing Machines.

Eligibility

  • Customers from 25 northern provinces and cities, including Hanoi, Hai Phong, Lai Chau, Lao Cai, Ha Giang, Cao Bang, Bac Kan, Tuyen Quang, Yen Bai, Son La, Dien Bien, Lang Son, Thai Nguyen, Bac Giang, Quang Ninh, Hai Duong, Hung Yen, Ha Nam, Bac Ninh, Nam Dinh, Ninh Binh, Thai Binh, Phu Tho, Vinh Phuc, and Hoa Binh.
  • The program applies to refrigerators, air conditioners, and washing machines officially distributed by Sharp Vietnam, still under warranty, and affected by water damage or Typhoon Yagi. Other cases of damage will follow the standard warranty policy issued by Sharp Vietnam on January 1, 2024.
  • For products without replacement parts or severely damaged and irreparable, Sharp Vietnam reserves the right to provide appropriate solutions and decisions.

Registration Methods

Sharp's Policy

Sharp’s Policy

7Samsung’s Policy

Effective Date: September 13 to 30, 2024

Policy Contents

  • Free repair labor.
  • 50% discount on replacement parts (if any).
  • Customers can purchase new products at a discount if repair is not possible (due to severe damage, unavailability of parts, or customer preference for a new unit).

Applicable Products: All Samsung electronics and home appliances.

Eligibility

  • Customers from the following provinces: Bac Kan, Bac Giang, Bac Ninh, Cao Bang, Dien Bien, Ha Giang, Ha Nam, Hanoi, Hai Duong, Hai Phong, Hoa Binh, Hung Yen, Lai Chau, Son La, Lao Cai, Nam Dinh, Ninh Binh, Phu Tho, Quang Ninh, Son La, Thai Binh, Thai Nguyen, Tuyen Quang, Vinh Phuc, and Yen Bai.
  • The program is only applicable to products with electronic warranty activation before September 13, 2024, damaged, and directly affected by floods and storms. Other cases of damage will follow the current warranty policy.
  • Customers are end-users of genuine electronics and home appliances distributed in the Vietnamese market (not applicable to products from dealers/retail stores).
  • Not applicable to products that have been intervened or repaired by a third party not belonging to Samsung’s Authorized Service Center.

Registration Methods

For products with an at-home repair policy, customers can contact the following channels:

For products with an authorized service center repair policy: Customers can directly bring the products to the nearest center to register for the service.

Samsung's Policy

Samsung’s Policy

8TCL’s Policy

Effective Date: September 14 to 30, 2024

Policy Contents

For products still within the warranty period and official warranty policy but affected by Typhoon Yagi:

  • Completely free labor and transportation costs.
  • Completely free spare parts.

For products outside the warranty period but affected by Typhoon Yagi:

  • Completely free labor and transportation costs.
  • 50% support for the cost of replacement parts.

Applicable Products: TCL TVs, Air Conditioners, and Washing Machines.

Eligibility

  • Customers from the following provinces: Lang Son, Cao Bang, Lao Cai, Yen Bai, Phu Tho, Bac Giang, Thai Nguyen, Hoa Binh, Thai
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