7 Effective Ways to Fix Outlook Not Receiving User Emails or Getting Stuck

Have you ever not received important emails, causing you some trouble? It may be due to Outlook not receiving mail on your computer and phone. So let’s find out the causes and solutions to this issue!

Causes of Outlook not receiving mail

There are many reasons that can lead to the issue of Outlook not receiving mail, but below are the most common causes:

• You have set up Outlook in offline mode without knowing it.
• The email storage capacity is full.
• Unstable internet connection, no internet connection.
• The Outlook application or software on your device is faulty.

Methods to fix the issue of Outlook not receiving mail

Check the Junk Folder in the Outlook app 

The junk folder is a feature that stores spam and suspicious emails. Emails in this folder are kept separate from other main folders. 

So if you can’t find the emails you’ve received, try checking the Junk Folder, as the system may have moved them here. 

You can mark emails from specific senders so that Outlook doesn’t mistake them for junk mail:

Step 1: Open the Outlook app > Go to Junk Email.

Step 2: Search for the email you want to restore to the main inbox, right-click it, select Junk, and click Not Junk. 

Step 3: A notification screen will appear to confirm whether you want to always receive emails from the sender in the future. Click OK.

Change the email sorting settings

Sometimes, the default working process of Outlook is one of the main causes of received emails not being in the main folder. In this case, you need to reset some settings and sorting for newly received emails not to be mixed with other folders. Follow these steps: 

Step 1: Open the Outlook app, go to Inbox.

Step 2: When navigating to the Arrange by section. There will be many options for you to choose from, such as Date, Sender, etc. 

Step 3: Below that, click Newest on Top to pin the newest emails at the top, or you can change it to your preference. 

With these settings, emails will be sorted by time, making it easier for you to manage them. 

Turn off offline mode in the Outlook app

The Outlook app has a mode called offline mode, which disconnects the app from the server when you don’t want to receive emails from others. To turn off this mode, follow these steps:

Step 1: In the Outlook interface, select Send/Receive.

Step 2: Choose Work Offline.

Wait for 1 to 2 minutes for Outlook to reload. 

Check the blocked list in Outlook

If you have tried all the methods above but still can’t fix the issue of Outlook not receiving mail, try checking if the sender is in the blocked list. With the blocked list, you can see the unauthorized email addresses. 

To check the blocked list, do the following:

Step 1: Go to the Junk section at the top. 

Step 2: Click on Junk Email Options…

Step 3: Then, click on Blocked Senders

Step 4: Find the email address you want to receive emails from, click their name, and select Remove. Now, this person can send emails to you again.

Check the rules in the Outlook app

Like other apps, the Outlook app also has rules that automate many tasks related to their own emails. If you have a rule for the emails you receive, that rule may cause Outlook to not receive mail, resulting in them never being seen again. 

To turn off this feature, follow these steps:

Step 1: Go to File.

Step 2: In the Info section, click on Manage Rules & Alerts.

Step 3: In Email Rules, you will see a list of rules that you have created for your email inbox. Select the rules that modify your email and move them to the adjacent box. 

After performing the above steps, the rules will be disabled, and emails sent to you will appear in the main inbox. 

Delete the cache in the Outlook app

The cache memory improves performance for the app, making it stable. However, sometimes it can become faulty or overloaded, causing Outlook not to receive incoming emails. 

To fix this issue, you can delete hidden cache or unnecessary attachments. The steps to delete the cache are as follows:

Step 1: Press Windows + R

Step 2: Enter the code % localappdata%\Microsoft\Outlook.

Step 3: After the File Explorer window appears, you will see the RoamCache folder. This is the folder that contains the Cache. 

Step 4: Press Ctrl + A to select all files, then right-click and select Delete. Now you have deleted the entire cache of this app. 

Use a new configuration for the Outlook app

If after trying all the methods above, the issue of Outlook not receiving mail still exists, then the last possible reason is that your Outlook profile is corrupt or damaged. 

At this time, you should switch to the latest configuration. This method is very simple, all you need to do is change the configuration of your email account with the following steps: 

Step 1: Select File, then choose Account Settings.

Step 2: Click on Manage Profiles.

Step 3: Click on Show Profiles and choose Add.

Step 4: Fill in your name, then choose OK.

Step 5: Follow the instructions to add a new email account and profile. 

Step 6: Select the Always use this profile, click Apply, and press OK. 

Step 7: Restart the Outlook app and start using it. 

Conclusion

Above are 7 ways to fix the issue of Outlook not receiving mail that users often encounter. Hopefully, this article helps you solve the problems you are facing and complete your work efficiently. If you have any further questions, please leave a comment below for FPT Shop’s support. Also, don’t forget to follow FPT Shop news for other useful articles.