Technology

No sound on Zalo message – Causes and effective solutions

Missing important Zalo message notifications and not knowing why you're not receiving sound alerts can be frustrating. Here are 4 troubleshooting steps for you.

Administrator

3 November, 2023

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You are feeling annoyed because Zalo does not receive message notifications and you miss out on important information. Don’t worry, in this article FPT Shop will guide you on how to fix it in no time, let’s find out!

Causes and solutions to Zalo messages without sound

Granting notification permission on Zalo

One of the common reasons for this problem is that you have not granted notification permission on Zalo. You can check as follows:

Step 1: Access the application > Tap on Individual with the icon of a person in the bottom right corner > Tap on Settings in the top left corner.

Step 2: Tap on Notifications > In the section Notifications in Zalo, activate the function of Vocalize new messages in Zalo.

Step 3: Continue to check the system notifications to see if it has been enabled for the Zalo application.

After performing these steps, you can check if the message notifications are working properly.

Updating the application to the latest version

Another reason for this problem may be due to your application version being too old. Try updating Zalo to the latest version and check if you have received message notifications.

Restarting the device

Your device being stuck can also contribute to the issue of Zalo messages not receiving notifications. Try restarting your device and check if it is stable.

Deleting and re-downloading the Zalo application

If you have tried all the above methods and still cannot improve the situation of Zalo messages not receiving notifications, try this method. Deleting and re-downloading the application is an incredibly effective way to resolve many issues that the application is currently experiencing.

Above are 4 simple but effective ways to fix the problem of Zalo messages not receiving notifications. Save and implement them right away. Have a great experience using Zalo.