Quick and accurate methods to check Viettel prepaid/postpaid accounts

Checking your Viettel account is one of the important tasks for users to know how much money they have. This helps users proactively top up their accounts to continue using the services. So what is the syntax for checking a Viettel account? Let’s find out with FPT Shop!

Why should you check your Viettel account?

Regularly checking your Viettel account is an important task that few users pay attention to. This can lead to interruptions in usage and affect work or other transactions.

Therefore, updating the necessary information about the account balance will help users monitor their usage, avoid waste, and take advantage of any promotions from the network without missing out. Users can also proactively top up their accounts to avoid interruptions in calls, messages, or essential transactions.

How to quickly check your Viettel account

There are many easy and free ways to check your Viettel account balance for both pre-paid and post-paid subscribers. Depending on your needs, you can choose the most suitable method.

How to check your prepaid Viettel account

Checking your account using USSD syntax

Running the USSD protocol is a popular method for checking Viettel accounts because it is easy to use. With just 2 simple steps below, you can check your prepaid Viettel account accurately:

Step 1:

• Press *101# and then press the CALL button to check the main account
• Press *102# and then press the CALL button to check the promotion account

Step 2: The screen will display the account balance, expiration date, and other related information, which you can choose to view.

Checking your Viettel account using the My Viettel app

Checking your Viettel account balance through the My Viettel app is another popular method due to its simplicity. All you need is your phone with the app installed and a stable internet connection.

Step 1: Access the utility app My Viettel > On the screen, click on Telecommunications.

Step 2: The system will immediately display your main account.

Checking your Viettel account on the network’s website

By accessing the Viettel network’s website, you can easily check your account balance.

Step 1: Visit the website https://vietteltelecom.vn/ > Log in with an OTP code or QR code.

Step 2: Select the Arrow Down near your name to check your account balance.

Calling the Viettel hotline to check your account information

In addition to the above methods, users can also check their Viettel account balance by calling the Viettel hotline.

Method 1: Call hotline 900 > Press 2 to listen to your account information.

Method 2: Call hotlines 198 or 18008098 > Press 5 to speak with customer support and request account information.

How to check your postpaid Viettel account

With simple SMS syntaxes below, you can easily check your Viettel account balance when needed.

Checking your account balance with SMS syntax

• Type TRA CUOC and send to 195 or TBC and send to 195 (free message) to check the accounts of postpaid subscribers.
• Type KTLL and send to 109 (100đ/SMS) to check the remaining on-net minutes and remaining messages.
• Type KTNM and send to 109 (100đ/SMS) to check the off-net call minutes.
• Type TRA CUOC and send to 109 (100đ/SMS) to check the remaining 3G/4G data from Viettel.

Checking your account using USSD syntax

Step 1: Press *199#.

Step 2: Select 1 to inquire about the invoice.

Step 3: Continue to select 3, excess payment will be displayed, which is your main account.

Calling the Viettel hotline to check your Viettel account information

Call the hotline 198 or 18008098 > Press 5 to speak with customer support and request account information.

Deduction order for various Viettel accounts

To conveniently manage the account balance, users can refer to the deduction order for Viettel accounts as follows:

Viettel account types

• Main account.
• Promotion account (used for both on-net and off-net calls)
• Promotion account for on-net calls.

Order of consumer deductions

• Contacting off-net (calling and messaging to Mobifone, Vinaphone, Vietnamobile networks): Deducted from the Promotion account => Main account.
• Contacting on-net Viettel: Deducted from the Promotion account for on-net calls => Promotion account => Main account.
• Registering Viettel Data: Deducted directly from the main account.

How to top up a Viettel card

Checking your Viettel account helps you manage your balance. If you find that your account balance is low or empty, you can top up your account to ensure uninterrupted communication using the following methods:

Method 1: Top up via USSD: *100* card code# and press OK (call button).

Method 2: Top up via online banking (Choose internet banking and follow the instructions of each bank).

Method 3: Top up via My Viettel.

How to loan money with Viettel

In case your account balance is low while you are making a call or sending a message and you are unable to top up at that time, you can loan money to continue your transactions.

Conditions for Viettel loan accounts:

• The Viettel subscriber must be a pre-paid subscriber and must have been active for at least 90 days since activation.
• Loan through hotline 911 if the balance in the main account is below 3000đ and loan through hotline 9118 if the balance is below 1000đ.
• No outstanding debt from previous loan amounts.

Methods for loaning Viettel accounts:

Method 1: Loan money through hotline 911.

Type a message using the syntax *911# and press OK (call button) > The loan amount is 10,000đ per loan, which is added to the main account.

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