Technology

What to do if Android phone cannot download apps from the Play Store?

Errors in downloading applications on the Google Play Store can occur on Android phones due to various reasons. Each case will have different ways to resolve it. However, these methods are all very simple and you can easily perform them at home in just a few minutes.

Administrator

23 December, 2023

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The error of not being able to download the app on CH Play usually occurs on the Android operating system, affecting the user experience. There are many ways to handle this issue such as fixing internet errors, pausing the app, deleting accounts, etc. More details on how to perform these actions will be shared by FPT Shop right below for you to easily follow.

Why can’t you download apps on CH Play?

While using an Android phone, sometimes you might encounter the situation where you can’t download apps from CH Play. This issue can be caused by various reasons but the most common ones are:

Incorrect installation time error.
Unstable internet connection.
Incompatible Google account with the device.
Server encountering error or conflict during updates.
CH Play’s cache memory is full.

CH Play cannot download apps due to various reasons

Check and fix internet connection issues

The inability to download apps on CH Play is often due to an unstable internet connection. This interrupts all downloading activities on CH Play. In this case, you can fix it by connecting your phone to another high-speed Wifi or 3G/4G source.

Make sure you are connected to a stable Wifi or 3G/4G during app downloading

Delete and set up a different Google account to fix the error

The cause of this error might be that you are using a Google account different from the original registered account to download the apps. This can be fixed by deleting the old information and setting it up again:

Step 1: Go to Settings > Accounts and backup > Accounts

Step 2: Select the account you want to delete and click on the “Remove account” option.

Select the existing email and delete the account

Step 3: Continue to confirm the deletion of all account information by clicking “Remove account”.

Continue to confirm account deletion in the system

Step 4: Exit the Settings, then go back to Accounts.

Go back to settings to set up a new account

Step 5: Press Add account > Google > Set up a new email.

Add another Google account for app download

Step 6: In CH Play > Account and select the email you want to use for app downloading.

Set up the email for app downloading on CH Play

Pause the app, clear cache and data of Play Store

You can pause the CH Play app by clearing its cache and data, then the issue of app downloading failure will be resolved. To do so:

Step 1: Go to Settings > Apps > Google Play Store.

Step 2: Click Storage > Clear cache.

Step 3: Click Clear data > OK

Restart your device

If your device is lagging or overheating, it can cause apps to hang and interrupt the downloading process. If you want to fix this error, you can restart your phone, then access CH Play and download apps as usual.

Restart the app to fix the issue of not being able to download apps on CH Play

If you are still having issues?

If you have applied the above methods but still cannot fix the app downloading issue, you can try the following methods:

Check data connection

Check if your phone is connected to the internet (Wifi, 3G, 4G, etc.). For those using 3G or 4G, it is necessary to ensure a stable network connection, otherwise the app downloading process on CH Play will be interrupted.

Make sure you are connected to the internet during the app downloading process

Check your storage space

If your phone is running out of storage, it can also cause the CH Play app to not be able to download apps. To fix this, you need to check if your phone’s storage capacity is suitable for the downloaded software version. If there is not enough storage space, you should consider downloading a different app with a more appropriate size or free up some memory on your device.

Check the remaining storage space to see if it is enough to download the app

Check your SD card

If you are using an SD card to store app data and encountering this error, please check your memory card. If the card is loose, reinsert it and then access CH Play as usual. However, if the card is damaged, you need to repair or replace it with a new SD card.

Check if the SD card is loose or damaged

Delete cache and data from Download Manager

In the Download Manager of your phone, it stores all the history of previous searches and app downloads. Therefore, you can delete this data to fix the error on CH Play:

Step 1: Go to Settings > Apps and notifications > App info > Download Manager.
Step 2: Access Memory > Clear cache.
Step 3: Click Clear data > Clear all data > OK.

Perform deleting cache to fix the error of not being able to download apps on CH Play

Uninstall and reinstall the Play Store update

If CH Play is experiencing errors, it is possible that you have not updated the latest version for the app. You can fix it by uninstalling the old version and downloading the new CH Play to your phone. In this case, you can download apps to your device as usual.

If CH Play has an error, uninstall it and reinstall

Check for Android system updates

You can check for Android system updates to see the condition of your device. If you are using Android 2.2 or older versions, CH Play may frequently encounter unstable errors. To determine which Android version you are using, follow these steps:

Step 1: Go to Settings > About phone > Software information.

Go to settings on your phone and select Software information

Step 2: Under Android version, you can see the device’s system update version.

Check the Android version to fix the error of not being able to download apps

Conclusion

So FPT Shop has shared with you simple and effective methods to fix the issue of not being able to download apps on CH Play. Hopefully, you can easily apply them to make app downloading on your Android device more convenient.