Eximbank Hotline – 24/7 Customer Care Support, Latest 2024

If you want to contact Eximbank to receive advice on services, products, or have a problem with your account, don’t worry, Eximbank’s hotline will help you solve all these issues. So what is Eximbank’s hotline number, how to contact, and what should you note? All will be answered in the content below.

What is Eximbank’s hotline number?

To optimize the function of providing services and customer care via phone, Eximbank has implemented a 24/7 hotline system. When you encounter issues with your account, card, services, or want detailed advice on Eximbank’s products, call the hotline, and you will receive detailed support from hotline operators.

Initially, Eximbank’s hotline number was 18001199. However, since September 29, 2023, Eximbank has implemented a new hotline number 1900 6655 to replace it. Therefore, to quickly and effectively receive support from hotline operators, please remember to contact the new hotline number!

Functions of Eximbank’s hotline

Eximbank’s hotline plays important roles such as:

• Answering any questions or issues related to Eximbank’s products and services.
• Providing information about promotional programs, offers, and services that Eximbank is implementing.
• Guiding procedures for opening accounts, ATM cards, credit cards, savings accounts, etc.
• Handling emergencies such as lost cards, swallowed cards, login errors with Eximbank Online, urgent account lock, etc.
• Assisting with loan inquiries, loan interest rates, savings interest rates, foreign exchange rates, account balances, etc.
• Consulting and supporting applications for consumer loans, mortgage loans, credit cards, and other online loan services.

How to contact Eximbank’s hotline

When you encounter an issue that needs to be resolved, open your phone and call 1900 6655 and follow these steps to choose the best support:

Choose the language:

• Press 1: Vietnamese language.
• Press 2: English language.

Choose the support service:

• Press 1: Individual customers. When you press this button, you will continue to select support services for individual customers.
• Press 2: Corporate customers. After pressing this button, businesses will speak directly to hotline operators.

Choose the support service for individual customers:

• Press 1: Card products.
• Press 2: Digital banking services.
• Press 3: Products, services.
• Press 4: Loan services.
• Press 5: Information inquiry through automated banking services.
• Press *: To listen again.

How to find the hotline number of the nearest Eximbank branch

In addition to the general Eximbank hotline, you can also contact the hotline of the nearest Eximbank branch to process information or card-related issues. To find the phone number of that branch, follow these steps:

Step 1: First, go to the Eximbank website and select ATM and Transaction Points. Or to save time, you can access here.

Step 2: Then, select transaction point in search criteria, choose province/city, district, and click Search.

Step 3: After a few seconds, the system will display information about transaction points, including contact phone numbers.

Notes when contacting Eximbank’s hotline

When contacting Eximbank’s hotline, please note the following:

• All calls to Eximbank’s hotline are recorded to ensure customer service quality and for dispute resolution if necessary.
• Eximbank hotline operators are allowed to refuse harassing or offensive calls.
• You should prepare necessary information such as full name, ID/CCCD number, date of birth, etc., to save time and ensure the most accurate support.
• Prepare your questions, state the issues concisely and clearly, and prioritize them to avoid omission.

Frequently asked questions about Eximbank’s hotline

Is there a fee for calling Eximbank’s hotline?

Eximbank’s hotline supports customers free of charge. However, you will still have to pay the telecommunication fee of 1,000 VND/minute.

Does Eximbank’s hotline operate on Saturdays, Sundays, holidays, and Tet?

Eximbank’s hotline operates 24/7, always ready to assist you, including Saturdays, Sundays, holidays, and Tet.

Why can’t I contact Eximbank’s hotline?

After nearly 35 years of operation, Eximbank has become one of the reputable brands in the industry. Therefore, the number of customers contacting Eximbank’s hotline is very large, so it is inevitable that the hotline may be overloaded. In that case, you should wait a few minutes and then contact the hotline number again. Alternatively, you can contact them through other support channels such as:

• Fill in the available form: here.
• Email to: [email protected].
• Fanpage: Eximbank Vietnam.

Conclusion

By reading this, you certainly know Eximbank’s hotline number and how to contact. Hopefully, this information will be useful and help you successfully contact Eximbank and resolve your questions.