Can I Get a Refund for an Undelivered Shopee Order? Answers to Your Questions

Is it possible to get a refund if you don't receive your Shopee order? This is a question many people have when shopping on this app. Does not receiving a Shopee order affect your future purchases? FPT Shop will help you find out everything in this article.

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If You Don’t Receive Your Shopee Order, Can You Get a Refund?

To answer the question of whether you can get a refund if you don’t receive your Shopee order, let’s take a look at some related issues:

Shopee’s Refund Policy

Shopee allows buyers to return/refund in the following cases:

  • The buyer has paid but has not received all of the products ordered or the products received are counterfeit or fake.
  • The product is damaged during shipping.
  • The seller delivered the wrong size or color of the product.
  • The product received is different from the product description.
  • The product returned is not a product with a limited return policy.
  • The product has not been received within the expected delivery time.
  • The seller has agreed and consented to the buyer returning the product (in this case, Shopee will need to confirm again).

Buyers may request a return/refund within the following time limits:

  • Products under Shopee Mall have a maximum return period of 7 days from the date the order is successfully delivered.
  • Products not under Shopee Mall have a maximum return period of 3 days from the date the order is successfully delivered.
  • For fresh and frozen food products (except in cases where the product has not been received), the buyer must make a return/refund request within 24 hours of the order being successfully delivered.

All return/refund requests must be made on the Shopee app and will be carefully reviewed based on Shopee’s terms and conditions of service.

In addition to the cases shared by FPT Shop above, buyers will not be refunded if they do not receive their Shopee order due to a change in their needs.

How Long Will It Take to Get a Refund for a Shopee Return?

After answering the question of whether you can get a refund if you don’t receive your Shopee order, let’s move on to how long it takes to get a refund for a Shopee return. Once you have packed the product, filled out all the information, returned it to the seller, and met the following two requirements:

  • Your return/refund request has been approved by Shopee and the seller.
  • The seller has received the goods and has not raised any complaints about the returned product.

At this time, Shopee will confirm that you are eligible for a refund of the amount you have paid. If you paid for the order with ShopeePay or a bank account, the money will be refunded within 24 hours. If you paid by credit card/debit card, the refund time will be 7 to 14 days, depending on the bank.

Is It Okay Not to Receive a Shopee Order?

In case you place a Shopee order, but then you don’t like it or the order takes too long to be delivered and you can’t wait any longer. At this time, if you “boom” the order, what will happen?

According to Shopee’s policy, if you do not receive the goods, the following will happen:

  • If you order through Shopee and repeatedly do not receive the goods, your payment method will be restricted when you receive the goods (also known as COD payment). Instead, you will only be able to use advance payment methods (ShopeePay, ATM card, visa…).
  • You will not be able to enjoy Shopee’s free shipping offers and your discount code limit will be restricted.

Therefore, you should limit the situation of not receiving the goods to avoid affecting your Shopee account and causing trouble for others.

Here are some other questions related to not receiving Shopee orders:

Other Frequently Asked Questions

Having answered the question of whether you can get a refund if you don’t receive your Shopee order and related issues, let’s take a look at some other frequently asked questions:

When You Cancel a Paid Order, Where Will the Refund Be Credited?

Depending on the individual case, Shopee may refund to ShopeePay, your Shopee account balance, or your credit card.

Is There a Fee for Returning/Refunding on Shopee?

For orders purchased at Shopee Mall:

  • You will be refunded for free.
  • In case of “Self-Arranged” returns, you will have to pay the return fee in advance, and then Shopee will refund this amount to you when the request is approved.
  • Shopee’s refund time is 3 to 5 days from the time you ship the goods to the carrier.

For orders not from Shopee Mall:

  • If you return your goods by “Return to Post Office” or “Pick Up Return at Home”, you will be refunded for free.
  • In case of “Self-Arranging”, you must pay the return fee in advance. If the request is approved immediately afterwards, Shopee will refund you in the form of Shopee Coin.
Frequently asked questions

Yes, you can request a refund for an undelivered Shopee order. If your order is marked as ‘delivered’ but you have not received it, you can contact Shopee Support within 7 days of the delivery date to report the issue and initiate a refund.

If the seller fails to deliver your order, you can file a dispute within 7 days after the last estimated delivery date. Shopee will intervene and help resolve the issue, which may include a refund.

Orders that are undelivered, missing items, or contain defective products are generally eligible for a refund. You can also request a refund if you receive the wrong product or if the product is significantly different from the listing.

To request a refund, go to ‘My Orders’ and select the specific order. Click on ‘Apply for Refund’ and choose the appropriate reason. Provide any necessary evidence, such as photos or chat screenshots, and submit your application. Shopee will review your request and process the refund accordingly.

The refund process generally takes around 7-14 business days, depending on the payment method used. For credit card payments, it may take up to two billing cycles for the refund to appear on your statement.

If the seller disputes your refund request, Shopee will step in to mediate. They will review the evidence provided by both parties and make a decision based on their evaluation. If necessary, they may also suggest other solutions, such as a replacement or exchange.

It depends on the seller’s policy. Some sellers may offer a return or exchange if you change your mind, but it is not guaranteed. It’s best to check the seller’s return policy before making a purchase.

If you received only part of your order, you can still request a refund for the missing items. Contact the seller to inform them of the issue, and if they are unable to resolve it, you can apply for a partial refund through Shopee.

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