Everything you need to know about VietCredit Call Center: Hotline, functions, and responsibilities.

VietCredit is a reputable financial company with years of experience and provides quality services to customers nationwide. If you need to know and have the most accurate information about the services that VietCredit provides, contacting the VietCredit hotline is the best and fastest way. Follow the information below to get information about the hotline.

What is VietCredit?

Before learning about the VietCredit hotline, let’s take a look at some information about this company.

VietCredit is the abbreviation of Tín Việt Joint Stock Finance Company, officially established in 2018. After more than 15 years of development, VietCredit has become one of the reputable addresses in the financial field. The company specializes in providing financial products and services to serve customers nationwide, supporting loans when necessary.

Information about the VietCredit hotline

What is the VietCredit hotline number?

Like other companies, VietCredit has implemented customer consulting and care services through a hotline. The VietCredit hotline is 1900 6515.

What functions does the VietCredit hotline have?

The VietCredit hotline performs many important functions when customers contact, including:

• Consulting and answering questions related to online loan packages, VietCredit products, services, and cards.
• Guiding customers on the registration process and procedures for loans or card applications at VietCredit.
• Assisting customers in looking up information about loans and loan contract codes.
• Providing guidance on loan repayment methods.
• Supporting card locking or unlocking in case of problems, as well as other services related to finance and the company’s products and services.

Is VietCredit customer service good?

VietCredit is a reputable financial company specializing in assisting customers facing difficulties in the financial field. Currently, the company operates and serves customers in all 63 provinces and cities across the country.

The hotline operates 24/7 to serve customers quickly and promptly. No matter where you are and whenever you have a problem that needs to be answered, contact them immediately for assistance.

What to note when contacting the VietCredit hotline?

When calling the VietCredit hotline, you need to note the following to be supported quickly and accurately:

• Prepare personal information such as ID card/passport and optionally provide the contract code to provide quickly when requested by the staff. This information is used to verify if you are a VietCredit customer and account holder or not.
• When calling the hotline, use the phone number you used to register for services and loans at VietCredit to ensure accurate information.
• Be aware of working hours when calling the VietCredit hotline to ensure you contact during the hotline’s operating hours. If the issue is not urgent, avoid calling outside of office hours.
• If you are unable to contact VietCredit hotline staff, you can choose other contact methods to resolve the issue as quickly as possible.

Other customer service channels of VietCredit

If you encounter difficulties in the loan process or document procedures at VietCredit, you can directly contact their customer service to receive timely support. In addition to the hotline mentioned above, VietCredit also has many other customer service channels to provide customers with various options depending on each case.

Support online via Zalo

Contacting via Zalo is a convenient way because you can do it on various devices, just need an Internet connection. You can have direct conversations with VietCredit staff to get detailed answers to your questions.

To contact VietCredit via Zalo, access this address, then click on the “Nhắn tin” (Send message) section to send messages as usual.

Support online via Facebook

Currently, Facebook is widely used by businesses as a communication channel combined with effective consulting. Through VietCredit’s Facebook Fanpage, you can quickly update information about products, services, and promotions. Additionally, you can also send messages through this platform to receive necessary advice.

To do this, access this address and select the “Nhắn tin” (Send message) section. When the chat window appears, click “Bắt đầu ” (Start) and enter a message with the content that needs to be answered. VietCredit staff will respond.

Submit support requests via email

If you want VietCredit to provide detailed information about a certain issue, you can send an email to this address [email protected]. After receiving your request, VietCredit will respond as soon as possible.

Visit VietCredit’s office in person

In case you cannot connect with the VietCredit hotline but have an issue that needs to be resolved immediately, please go directly to VietCredit’s headquarters or service introduction points for timely support.

VietCredit Hanoi:

• VietCredit Headquarters Hanoi: 17th Floor, Mipec Tower Building, 229 Tay Son, Nga Tu So Ward, Dong Da District, Hanoi.
• VietCredit Nam Tu Liem: 5th Floor, CT2 Building, Bac Ha Building, C14 To Huu, Trung Van Ward, Nam Tu Liem District, Hanoi.

VietCredit Ho Chi Minh City:

• VietCredit District 2: 1st Floor, An Phu Building, 43-45 Thao Dien Street, Thao Dien Ward, District 2, Ho Chi Minh City.
• VietCredit District 4: 237 Khanh Hoi Street, Ward 5, District 4, Ho Chi Minh City.
• VietCredit District 11: Intersection of Lu Gia and Nguyen Thi Nho Streets, Area A, Phu Tho Apartment Building, 2nd Floor, Ward 15, District 11, Ho Chi Minh City.
• VietCredit Binh Thanh: 1st Floor, 289 Dinh Bo Linh Street, Ward 26, Binh Thanh District, Ho Chi Minh City.

Note: Working hours: Monday – Friday, 9:00 AM – 6:00 PM.

Guide to look up VietCredit service introduction points

To look up the addresses of VietCredit service introduction points, please follow these steps:

Step 1: Access this address, then enter the necessary information in the search fields such as Keywords, Street name, Province, and District, then click “Tìm kiếm” (Search).

Step 2: Immediately, the search results will be displayed below. You will choose the nearest service introduction point to go to. You can click on the map on the left to get directions to the nearest address.

Frequently asked questions about the VietCredit hotline

There are many questions surrounding VietCredit and the VietCredit hotline. Here are the two most frequently asked questions:

Which areas does VietCredit support?

Currently, VietCredit has opened branch systems and service introduction points in all 63 provinces and cities across the country. Therefore, no matter where you live and work, you can contact the hotline or go directly to VietCredit’s branch to get support.

Does it cost to contact the VietCredit hotline?

The answer is YES. When contacting the VietCredit hotline through the 1900 6515 hotline, you will be charged a call fee of 1,000 VND/minute. If you do not want to spend money, you can send messages via Zalo or Facebook.

Conclusion

Through this article, FPT Shop has provided you with all the information related to the VietCredit hotline, including the hotline number, support scope, call charges, and other contact channels. We hope this information is helpful to you in the process of researching and using VietCredit’s services.