Technology

Guide to withdrawing money from Agribank ATMs safely and securely without getting your card swallowed

Withdrawing money from an Agribank ATM without worrying about getting your card stuck might be unfamiliar to customers who are new to using the cards of the Vietnamese Bank for Agriculture and Rural Development. Therefore, today, FPT Shop will provide you with a detailed step-by-step guide on how to withdraw money from an Agribank ATM. Let's dive in!

Administrator

27 January, 2024

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Following the correct process for withdrawing money from Agribank ATM not only helps you withdraw the desired amount, but also ensures that no unfortunate incidents occur. So how is Agribank currently implementing ATM withdrawal methods? What is the operating process like? What should you do when you encounter an issue when withdrawing money from Agribank ATM? All of these will be answered in the shared content below.

Guide to 02 Agribank ATM Withdrawal Methods

In the past, if you wanted to withdraw money from Agribank ATM, you needed to have a bank card. However, with the implementation of QR code withdrawal service via Napas, Agribank has introduced a modern method of withdrawing money without the need for a card. Therefore, now you can choose 1 of 2 withdrawal methods for Agribank ATM as follows:

Withdrawing money from Agribank ATM with a card

Step 1: Insert your ATM card into the slot in the direction indicated by the arrow on the card.

Step 2: On the screen, two language options, Vietnamese and English, will be displayed. You can choose the desired language

Step 3: Next, enter your card’s PIN. While entering, cover your hand to prevent your PIN from being stolen.

Step 4: Then, select the Withdrawal option displayed on the screen.

Step 5: Select the available denominations displayed on the screen or press Another Amount and enter the desired amount.

Step 6: At this point, the system will ask if you want to print a receipt. Press Yes to print the receipt, or choose No if you do not want to.

Step 7: Finally, take your ATM card back and retrieve the cash from the cash dispenser.

Withdrawing money from Agribank ATM with QR code

Step 1: At the Agribank ATM waiting screen, choose Cardless/QR-Code Withdrawal to display the QR code.

Step 2: Then, log into the Agribank E-Mobile Banking app > Choose QR Pay > Scan the QR code on the ATM screen.

Step 3: Next, select the card number, the amount to withdraw, and press Confirm on the Agribank E-Mobile Banking app screen.

Step 4: Finally, enter your PIN on the ATM machine and collect the cash and receipt.

Agribank ATM Withdrawal Fees

When withdrawing cash at Agribank ATM, you will be charged a certain fee. The fee will be deducted directly from your account based on the following transaction amounts:

At Agribank ATM: 1,500 VND/transaction with domestic cards, 2% of the transaction amount with international credit cards (minimum is 20,000 VND).
At other bank’s ATMs: Ranging from 3,000 – 5,000 VND/transaction, depending on the regulations of each bank.

Important Notes when Withdrawing money from Agribank ATM

In addition to following the Agribank ATM withdrawal instructions, you should also pay attention to the following issues to avoid errors:

When withdrawing money from Agribank ATM, make sure to input the correct PIN. If you enter it incorrectly more than 3 times, your card will be blocked.
Pay attention to the withdrawal limit and remaining balance on the card to withdraw an appropriate amount and avoid inputting an amount exceeding the current balance.
Keep your ATM card properly, do not bend or break it, as the ATM machine will not accept the card in such cases.
Do not swipe your card on other people’s devices or public machines. When using online services on other devices, log out to ensure the security of your own account.
Regularly change your PIN to enhance the security of your account.

How to Resolve Common Issues when Withdrawing money from Agribank ATM

When using Agribank ATM to withdraw money, people often encounter issues such as card being retained, card being swallowed, not receiving money, etc. When faced with any of these issues, do not panic and apply the following troubleshooting methods:

Card Retained

Your ATM card will be retained if:

You enter the wrong PIN more than 3 times.
Within about 30 seconds after completing a transaction, if you do not retrieve your card from the slot, the system will automatically retrieve it to prevent theft.
ATM card usage is on the blacklist.
System error, the bank’s ATM is malfunctioning.

In this case, contact the Agribank hotline number to report the card being retained and request to lock the card to prevent any unauthorized transactions. Then, go to the nearest branch or transaction office of the bank to retrieve the card and receive a new one.

Card Blocked

There are many reasons for a card to be blocked, such as:

Entering the wrong PIN multiple times.
The ATM card has expired.
An error occurred during the Agribank ATM transaction.
The card has been lost, misplaced, and has been reported to the bank.
Performing a cash withdrawal at unaffiliated locations with Agribank.
Not using the card for a long period of time.

If you find yourself in this situation, go to the nearest branch or transaction office of Agribank, provide your ID card. After the staff verifies the correct information, the card will be unblocked.

Forgot or Entered the Wrong PIN

PIN is generated to provide security for your Agribank ATM card. If you forget or enter the wrong PIN when withdrawing money or performing other transactions at an ATM, go directly to the bank branch or transaction office, provide your ID card, and the Agribank staff will assist you.

Debited without Receiving Cash

This is also an issue that many people encounter. The cause may be due to a bank error or user error. To resolve this issue, you need to go to the nearest branch or transaction office to have the bank investigate. If it is a system error, the bank will resolve it immediately. However, if it is your error, you will have to bear the lost amount.

Conclusion

In summary, FPT Shop has provided guidance on 02 Agribank ATM withdrawal methods. Hopefully, through this guidance, you will know how to accurately perform the necessary steps and minimize risks.