How to accurately check the information of Prudential insurance contracts? 5 Best ways for accurate information retrieval

Looking up information on Prudential insurance contracts helps you gain a more specific understanding of the insurance packages you are currently participating in. From there, you will understand your rights and benefits, or consider participating in additional insurance packages. Right here, FPT Shop will guide you in detail on 5 ways to look up Prudential insurance contracts.

What is an insurance contract?

An insurance contract means simply a legal agreement between two parties, in which the insured is the policy buyer, and the insurance provider is the insurance company.

Inside this contract usually contains detailed terms and conditions, including the insured risks, specific compensation levels, insurance period, and other provisions related to the contract implementation.

In case unfortunate incidents or risks mentioned in the insurance contract occur, the insurance company will pay the insured an agreed amount of compensation.

Periodically, the insured must pay an insurance fee to the insurance company, which can be paid monthly, yearly, or at other intervals depending on the type of contract and the agreement between the two parties.

Why should you look up information on Prudential insurance contracts?

When buying and using Prudential insurance, the insured needs to understand their benefits and rights to avoid violations or excessive exploitation that can lead to loss of benefits. Here are the reasons why you should regularly look up Prudential insurance contracts:

• Understand your benefits and rights: The contract clearly states all relevant conditions, benefits, and provisions. Looking up the contract helps you know exactly the benefits you deserve if unfortunate incidents occur.
• Maximize your benefits: Through this search, you also have a clear understanding of the insurance packages you are participating in. From there, consider adding additional packages to maximize your personal benefits according to your actual needs.
• Comply with commitments: Looking up Prudential insurance contracts not only helps protect your own rights but also allows you to understand the commitments and regulations within the contract. From there, you will not violate the contract and risk termination before its expiration date.
• Pay attention to accompanying products and services: Each Prudential insurance package will have accompanying products. Therefore, looking up this insurance contract will help you identify specifically what those supporting products are.

Guide to looking up Prudential insurance contracts

Currently, Prudential allows customers to look up information on Prudential insurance contracts in many different ways depending on their needs and specific circumstances. You can look up information through text messages phone, contact the hotline, go directly to the transaction office, or quickly look up online via the Internet.

1. Looking up Prudential insurance contract information through PRUSMS

What is PRUSMS?

On July 6, 2009, Prudential introduced the service of querying insurance contract information via text messages on mobile phones (PRUSMS). Accordingly, customers can use the registered phone number with the insurance company to look up and track their insurance contracts through the 8099 hotline.

Looking up Prudential insurance contract information via SMS is a simple method, which can be performed on both smartphones and regular phones without the need for the Internet. However, each lookup function will correspond to a different format, which sometimes causes difficulties and confusion.

Formatting for information lookup through PRUSMS

You can refer to the table below to know the specific SMS format for each lookup function.

Note:

• PRUSMS service is only effective for phone numbers registered with Prudential. If you lose or change your phone number, you cannot apply this method to look up insurance contracts.
• The messaging fee is 1,000 VND per message.

2. Looking up Prudential insurance contract information through PRUbot

What is PRUbot?

The second way to look up Prudential insurance contract information is online through PRUbot. This is an insurance advisory chatbot launched in 2017, providing automated answering and processing of situations during interactions with customers quickly and conveniently.

At the time of its launch, PRUbot was considered the first insurance advisory chatbot in Vietnam. Developed by Prudential on the Facebook platform – one of the largest social networking sites in the world, the accessibility and interaction between PRUbot and customers are extremely tight.

How to look up Prudential insurance contract information through PRUbot

Step 1: Log into your personal Facebook account on your device, then access this link.

Step 2: Right afterward, the system will provide you with information such as: Contract number, the name of the insurance package you are participating in, registration date, regular insurance payment period, insurance premium, contract status, insurance policies, etc.

Step 3: When PRUbot asks you to provide the information you want to look up, enter the information into the blank field. PRUbot will then process the information and provide search results based on the information you provide.

If you encounter any difficulties during the lookup process, PRUbot will assist in answering questions and provide the most specific advice related to your insurance contract.

3. Looking up Prudential insurance contracts through PRUOnline

PRUOnline is a form that helps customers track Prudential insurance contracts through the online platform. Before looking up, you need to register for a new account on the system following the instructions below:

Step 1: Access the PRUOnline website at this address > Press the Register Account section at the bottom of the interface.

Step 2: Next, fill in the correct ID/CCCD/Passport registered with Prudential > Press Confirm.

Step 3: Then, you will carefully read the terms and conditions of using PRUOnline’s services > Press Agree to continue.

Step 4: The system will ask you to choose one of the phone numbers displayed on the screen to receive the OTP code to verify your account. You select your correct phone number.

Step 5: After that, the OTP code will be sent to your selected phone number. You enter that code into the website to complete the account verification process.

Step 6: Finally, you will create a password for your PRUOnline account.

If you already have a PRUOnline account, please activate your account as follows:

Step 1: Access the homepage of PRUOnline and select Activate Account.

Step 2: Fill in your account username then press Confirm.

Step 3: Choose one of the two forms of receiving the OTP code: via Phone number or Email. Note that this must be the phone number/Email registered with Prudential.

Step 4: Enter the OTP code sent to your phone number/Email into the blank and then press Confirm.

Step 5: Create a new password and confirm the password once again. Finally, you press Activate.

After completing the registration and activation process on PRUOnline, you can use the username and password you just created to log in.

Once successfully logged in, you will see the PRUOnline interface displaying information about the provided products. Here, you can look up detailed information about your insurance contract, including: Insurance package name, contract code, product name, regular insurance fee payment period, and many other details.

If you click on the contract number, the screen interface will display detailed information about that contract.

4. Looking up Prudential insurance contract information at the transaction office

If looking up contract information by yourself is difficult for you, you can directly go to Prudential’s transaction office. When meeting with a consultant, you will state your request to look up the contract, then provide the necessary personal information. After a few minutes, Prudential’s advisory staff will provide you with information about your insurance contract.

To look up Prudential’s transaction office, follow these steps:

Step 1: Visit this page > Scroll down and select the province/city.

Step 2: Press to select the nearest branch to view the specific address and hotline. You can click on the map for directions.

5. Looking up Prudential insurance contract information through the hotline

The last way to look up Prudential insurance contract information is to call the hotline at 1800 1247. Similarly, when talking to the call center officer, you will present your request and provide necessary personal information. Then, the call center officer will assist you in looking up the contract.

Conclusion

Above are detailed instructions for 5 ways to look up Prudential insurance contract information. Depending on your specific case, you will apply the appropriate execution method.

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