Technology

How to back up Zalo messages on your computer and phone (Updated 2024)

By backing up Zalo messages on your computer and phone, it will be easier to search for the desired information in the conversation on all devices at different times. Let's check out how to enable extremely simple Zalo message backup below!

Administrator

24 April, 2024

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Every time you search for messages or images in Zalo, you need to log in from one device to another, as they are not stored together. If you are bothered by this, please join FPT Shop to learn how to enable Zalo message backup on your computer below to help view information on Zalo simply and quickly.

What is message backup?

In the past, when using Zalo, due to the confidentiality of the application, users could only read messages on the device used to send that message. If you use another device, you will not be able to read it.

For example: Today you use iPhone 15 to send messages to your close friend, the next day you log into Zalo using your laptop to send messages to that close friend, the computer will not display the conversation you had yesterday. You can only view those messages if you log in to Zalo using that phone iPhone 15.

This has caused many Zalo users to encounter difficulties when they need to share documents, images or text because they are not available. Recognizing this problem, Zalo has officially launched a backup feature to support users to save all messages and attachments so that they can open the same conversation no matter what device they are on.

Benefits of backing up Zalo messages on your computer or phone

No fear of losing data

In some cases, if you lose your phone or accidentally delete Zalo messages on your phone, if you have enabled Zalo message backup mode on your computer, you can still find all the data in your previous conversation. Even images, attachments, videos and messages will be displayed in full.

Save time switching devices

Usually, when going to work, we will use a PC or laptop to log into Zalo and chat and exchange work. And when we get home, we switch to chatting by phone. If the device does not back up both the phone, it is very inconvenient. When users exchange information at home, they have to turn on their laptop. If you have chosen to back up, it is very easy to view documents on both computers and phones.

Uninterrupted conversations

This is what makes Zalo users most uncomfortable when using software without backup. Imagine you are in a lively chat with a group, everyone is taking turns sending images/memes to the group, you also have a few but it is in the Zalo chat on your computer. And because you didn’t turn on the backup feature, you don’t have the image on your phone to forward to your friends, it feels very off.

How to enable Zalo message backup on computers and laptops

Step 1: Open the Zalo application on your computer and select the wrench icon in the lower left corner of the screen => “Data” > “Export data”.

Step 3: Wait for the backup process to complete, then select “Close”.

Step 4: At this point, the data from Zalo has been downloaded to your computer as a zip file, right-click and select Extract to to unzip.

How to enable Zalo message backup on your phone

Step 1: Open the Zalo application and select “Personal” in the lower right corner of the screen.

Step 2: In the top right corner, select the wrench icon “Settings”.

Step 3: Select “Backup and restore”, then select the blue “Backup” button.

Step 4: If you want Zalo to back up messages every day, you can enable the “Auto backup every day” mode at the bottom.

Step 5: In the “Backup settings” section, you can select the network condition for automatic backup as “Use Wi-Fi only” or “Wi-Fi or mobile data” if you use 3G, 4G, 5G and feel it is strong enough and enough access capacity (because backup will consume a lot of your Internet capacity).

Step 6: In the “Backup protection method” section, you can turn on the green button “Backup password” and set a password to protect your backup if you are afraid of someone else using your computer and accidentally reading it.

How to sync Zalo messages on your computer

Step 1: In the top right corner, select the wrench icon “Settings” => “Data” => “Sync messages”.

Step 2: At this point, the screen will display a message asking you to enter the Zalo app on your phone to confirm.

Step 3: Click on the notification on your phone => “Sync now” is done.

Frequently asked questions

To back up your Zalo messages on your computer, you will need to use the Zalo PC app. Log in to your account and go to the ‘Chat’ section. Click on the gear icon in the top-right corner and select ‘Backup Chat History’. Choose a location to save the backup file and click ‘Start Backup’. For your phone, open the Zalo app and go to ‘Me’, then ‘Settings’, and select ‘Chat Settings’. Tap on ‘Backup and Transfer’ and choose ‘Backup’. Select your desired backup method and follow the on-screen instructions.

Yes, the process differs slightly between iOS and Android devices. For iOS devices, you will need to use iTunes or iCloud to back up your entire device, which includes your Zalo messages. Connect your iPhone to your computer and open iTunes, then select your device and go to the ‘Backups’ section. Choose ‘This Computer’ and click ‘Back Up Now’. Alternatively, you can go to your iPhone’s Settings, select your Apple ID, and choose ‘iCloud’. Turn on ‘Messages’ under the Apps Using iCloud section. For Android devices, you can back up your Zalo messages directly from the app. Go to ‘Me’, then ‘Settings’, and select ‘Chat Settings’. Tap on ‘Backup and Transfer’ and choose ‘Backup’. Select your preferred storage option, such as Google Drive or local storage.

It is recommended to back up your Zalo messages regularly to ensure you don’t lose any important conversations. The frequency of backups depends on your personal preferences and how active you are on the app. You can set up automatic backups on both your computer and phone to ensure you have a recent copy of your messages. Automatic backups can be set to daily, weekly, or monthly intervals.

Yes, you can restore your Zalo messages on a new phone by using the backup file. If you are switching to a new iOS device, make sure you have a recent iTunes or iCloud backup that includes your Zalo messages. During the setup process of your new iPhone, choose the option to restore from a backup and select the appropriate backup file. For Android devices, install the Zalo app on your new phone and log in to your account. Go to ‘Me’, then ‘Settings’, and select ‘Chat Settings’. Tap on ‘Backup and Transfer’ and choose ‘Restore’. Select your backup file and follow the on-screen instructions.

If you encounter any issues while backing up or restoring your Zalo messages, there are a few troubleshooting steps you can try. First, ensure that you have a stable internet connection and sufficient storage space on your device or computer. Check that you are using the latest version of the Zalo app and that you have properly set up your backup method, whether it’s iTunes, iCloud, Google Drive, or local storage. If the issue persists, you can contact Zalo’s customer support for further assistance.