Technology

How to Report a Shop on Shopee: A Comprehensive Guide for Buyers Seeking Quick Redress

Discover how to effectively report fraudulent Shopee sellers and safeguard your consumer rights. With the prevalence of deceptive tactics employed by some stores exploiting vulnerabilities within the Shopee platform, this guide provides actionable steps to address these injustices.

Administrator

3 May, 2024

Shopee, the e-commerce platform, provides various methods for users to report shops. Users can report directly on the product page, on the shop’s profile page, by calling the hotline, sending an email, or chatting online. Each method has its own advantages, designed by Shopee to offer convenience and suitability for customers.

How to Report a Shop on Shopee

Method 1: Reporting on the Shop’s Profile Page

If you encounter a shop engaging in fraudulent behavior, predatory pricing, or unfair competition, or even illegal activities, you can report the shop using the following steps:

Step 1: Access the Shopee app and go to the profile page of the shop you want to report. Then, tap the three-dot icon on the top right corner of the screen.
Step 2: Select Report this user.
Step 3: Choose the reason for the report and upload any supporting images or videos. If the video is too long, you can upload it to YouTube or Google Drive in public mode. Then, copy the link and paste it into the Reason for reporting the user field.

Method 2: Calling Shopee’s Hotline

Calling the hotline is another quick way to report a shop on Shopee. Dial 19001221 to explain the issues you need to resolve.

Operating hours: Shopee’s hotline operates 24/7 from Monday to Sunday. On public holidays, the hotline operates from 8 am to 5 pm.
Call phone charges: 1000 VND/minute.

Method 3: Sending Feedback to Shopee’s Customer Service Email

Reporting a shop on Shopee through customer service email takes more time, but it’s free of charge. You can send your inquiries or complaints to [email protected]. The system will review, process, and respond to your report within a few days.

Method 4: Chatting Online on Shopee

This feature is designed for customer support on Shopee and is only available on the mobile app. To use the Chat Online feature, follow these steps:

Step 1: Tap on Me at the bottom right corner of the screen.
Step 2: On the screen, scroll down to the bottom and tap on Chat with Shopee. You will be able to message Shopee’s customer service directly.

How to Report Incorrect Product Received on Shopee

Before filing a complaint, Shopee encourages both parties to communicate and negotiate with each other to find a reasonable solution. If the negotiation fails, Shopee will make the final decision. To report an incorrect product, follow these steps:

Step 1: Select the product you want to report and tap the three-dot icon on the top right corner of the screen.
Step 2: Select Report this product.
Step 3: Under Select reason, choose the reason for your report. Finally, tap on Report to successfully report the product.

What to Prepare When Reporting a Shop

Order ID and Image of the Product Received

Users can report a shop if they violate Shopee’s regulations or the law. Refer to the cases specified on Shopee’s website to determine if your issue qualifies for a successful report.

Provide Video Evidence

Providing a video increases accuracy and credibility, enabling parties to resolve issues more quickly. The video should be recorded at the time of unpacking to be accepted.

Conclusion

These are the ways to report a shop on Shopee and the requirements for doing so. Choose the method that suits your needs. If you need a quick resolution, call the hotline. If it’s not urgent, you can choose the other methods. Shopee will address all cases.

Frequently asked questions

To report a shop on Shopee, first, decide on your preferred method of reporting. Then, follow the steps for that method. For reporting on the shop’s profile page, access the Shopee app, go to the shop’s profile page, tap the three-dot icon, and select “Report this user.” If calling the hotline, dial 19001221 and explain your issue. For reporting via email, send your complaints to [email protected]. To chat with Shopee online, open the mobile app, tap “Me,” scroll down, and select “Chat with Shopee.”

Before filing a complaint, Shopee encourages users to communicate and negotiate with the seller to find a solution. If the issue persists, you can report the incorrect product by selecting the product, tapping the three-dot icon, and choosing “Report this product.” Then, specify the reason for your report.

When reporting a shop, you should have the Order ID and images of the product you received. Additionally, providing video evidence recorded during unpacking can increase the accuracy and credibility of your report.

Reporting on the shop’s profile page is convenient if you have the Shopee app and want to report directly from there. Calling the hotline offers a quick resolution to your issue, as it operates 24/7. Sending feedback via email is free of charge but may take a few days for a response. Chatting online is also a direct way to get customer support, but it’s only available on the mobile app.