Technology

How to Track a Shipment with Seller Own Fleet? Step-by-Step Guide to 3 Simple Methods

Many users are curious about how to track their orders when using the Seller Own Fleet service. FPT Shop will guide you through the process, which can be done in three ways: through Shopee, through the seller's shop, or through the Seller Own Fleet system. Follow the steps below for more details.

Administrator

27 January, 2024

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Seller Own Fleet is a shipping service provided by Shopee, but it is not widely known. In this article, FPT Shop will provide you with information about Seller Own Fleet and how to track Seller Own Fleet shipments.

What is Seller Own Fleet and Seller Own Fleet tracking number?

Before we learn how to track Seller Own Fleet shipments, let’s understand what Seller Own Fleet is and what the Seller Own Fleet tracking number is.

What is Seller Own Fleet?

Seller Own Fleet is an exclusive transportation model provided by Shopee for sellers on the platform. It is not an independent shipping company but rather a form of self-delivery by sellers for their orders.

The special feature of Seller Own Fleet is the ability to manage the transportation and delivery process for the orders the seller has received. In other words, instead of relying on an external shipping company, Seller Own Fleet allows the seller to take control of delivering the goods to the customers.

The benefits of this form of delivery include:

Sellers can tightly control the delivery time from when the orders leave the shop to when they reach the buyers.
Being able to manage the transportation process helps sellers ensure the quality of the service, improve the buyer’s experience, and easily respond to the order status when requested by the buyer.
The third benefit is cost savings as sellers do not need to pay an additional fee to a third-party service provider.

What is the Seller Own Fleet tracking number?

The Seller Own Fleet tracking number is a unique code created to identify and track the transportation process of a package sent via Seller Own Fleet. Sellers using this service will be provided with a special tracking number that customers can use to track the location and status of their orders.

How to track Seller Own Fleet shipments?

To track Seller Own Fleet shipments, you can do it in one of the following three ways:

Track through Shopee

Step 1: Visit the Shopee website or Shopee app on your mobile device. Then, go to “Me” > Select “My Orders” to view the list of your placed orders.

Step 2: Find the order delivered by Seller Own Fleet that you want to track. After clicking on that order, you will see detailed information about the current status of the order.

If the order is in transit, you will see the notification “Order in transit” along with the tracking number.

Step 3: Contact Shopee’s customer support team through “Chat with Shopee” or other channels. Provide them with the tracking number and request assistance in tracking the shipment for this order.

Step 4: Then, Shopee will provide you with the name of the shipping carrier and the corresponding tracking number.

You can use that information to search on Google or directly access the website of the shipping carrier to track the delivery journey and status of the order.

Step 5: The tracking result will display the information including the transportation process and the current status of the order. With that, you can track and know where your order is in the delivery process.

Contact the seller

The second method is to contact the seller on Shopee to inquire about the status of your order. Here’s how to do it:

Step 1: Contact the seller through the “Chat now” option on Shopee and message the seller. Alternatively, you can use the provided telephone number or other contact channels to request assistance in checking the shipping information and providing the tracking number.

Step 2: When the seller provides you with the tracking number, you need to determine which shipping carrier the tracking number belongs to. Usually, the shop will provide this information. If not, you can search on Google.

Step 3: Access the website of the shipping carrier, then search for the order tracking or shipment tracking function. Next, enter the tracking number into the search box on the website to track.

When the tracking result is displayed, you will have information about the transportation process and the current status of the order.

Visit the website of the shipping carriers

Sellers are free to choose the shipping carrier, and they often choose carriers such as Ninja Van, ZTO Express, J&T, SOF, Viettel Post, Giao Hàng Nhanh, Giao Hàng Tiết Kiệm,… You can visit the websites of these carriers and enter your order number to check if the order information is displayed.

If the information is displayed, it means that your order is being shipped by that carrier. If not, you can only apply the above two methods.

What are the highlights of Seller Own Fleet?

Seller Own Fleet is a unique delivery method with the following advantages:

Freedom to manage and deliver: Sellers have the freedom to manage and deliver orders using their own means of transportation. This helps ensure good and flexible control of the delivery process.
Delivery time control: Sellers can set delivery schedules to ensure reliability and punctuality in the delivery process.
Improve service quality: With comprehensive control, sellers can improve the quality of delivery services. This contributes to improving the overall shopping experience for customers.
Easy order information update: Sellers can easily update shipment information and manage goods through Seller Own Fleet, helping to track all aspects of the delivery process more effectively.
Cost savings: Because sellers do not need to pay a fee to a third-party shipping company, they can optimize their finances and increase competitiveness in the market.

How long does it take for Seller Own Fleet delivery?

In reality, there is no fixed number for the delivery time of Seller Own Fleet as it depends on many factors.

Usually, buyers will receive their orders within 10 days from the order placement. However, the delivery time can be extended to 15-20 days if there are issues with customs clearance or unfavorable weather conditions, outbreaks, natural disasters, etc.

If you need the products urgently, Seller Own Fleet may not be the appropriate choice.

Can Seller Own Fleet be used for domestic and international deliveries?

Seller Own Fleet can be used for both domestic and international deliveries, depending on the capabilities and operational scope of the shipping carriers. If the seller has the ability to deliver goods to foreign countries on their own, Seller Own Fleet can be used to transport goods across borders.

However, sending goods abroad is more complex and complicated due to compliance with customs regulations, transportation procedures, and other related requirements. Therefore, the shipping carriers need to have the necessary licenses and certificates to carry out cross-border transportation activities. If sellers want to use Seller Own Fleet to deliver goods across borders, they need to contact the shipping carriers directly for more detailed information.

Advantages and disadvantages of Seller Own Fleet

Advantages

Ensuring the safety of goods: Seller Own Fleet commits to the safety of goods during transportation. This is crucial in building trust for both buyers and sellers.
Increasing seller flexibility: Sellers using Seller Own Fleet will have more flexibility in activities such as management, operation, and coordination of goods.
Effective management of delivery: This shipping service helps sellers manage goods quickly and easily, enhancing transportation efficiency and reputation.
Reducing shipping costs: Since sellers do not have to pay a fee to a third-party shipping provider, they can optimize their finances and increase competitiveness in the market.
Providing a new experience for customers: Seller Own Fleet provides a fast and reliable delivery experience. At the same time, customers also have the opportunity to receive benefits from Seller Own Fleet.

Disadvantages

No guaranteed delivery time: The delivery time of Seller Own Fleet is not guaranteed and can be delayed due to various factors. This will result in buyer dissatisfaction.
Higher shipping fees: Compared to other shipping services, Seller Own Fleet has higher shipping fees. This affects the price of the product.
Restricted delivery scope: Seller Own Fleet only supports delivery in certain areas.

How to contact Seller Own Fleet

To contact Seller Own Fleet, you can use one of the following two methods:

Call the customer support hotline from Seller Own Fleet on Shopee.
Send a message through the Shopee app.

By contacting Seller Own Fleet, you will be provided with assistance in the following areas:

Track order status, update information about delivery time.
Resolve issues related to products such as lost items, damage, inconsistencies with descriptions, etc.
Request support when encountering difficulties or unable to receive the delivery, to schedule a more reasonable delivery time.

Conclusion

Through the above information, readers must have a clear understanding of how to track Seller Own Fleet shipments. Hopefully, this information will help you easily track the status of your order when shopping online on the Shopee platform.