HSBC Branch Hotlines: Customer Service Phone Numbers

If you have a problem and need to contact the HSBC hotline for assistance but don’t know the hotline number, here is some useful information for you.

What is HSBC Bank?

Vietnamese Name	HSBC Bank Vietnam Limited
English Name	HSBC Private International Bank
Abbreviation	HSBC
Swift Code	HSBCVNVX
Establishment Date	January 1, 2009
Headquarters Address	Metropolitan Building, 235 Dong Khoi, District 1, Ho Chi Minh City, Vietnam
Phone Number	+84 028 3829 2288
Hotline	(84 – 24) 62 707 707 (North) (84 – 28) 37 247 247 (South)
Fax Number	(+84) 028 3823 0530
Website	www.hsbc.com.vn

HSBC (The Hongkong and Shanghai Banking Corporation Limited) is a multinational financial institution established in 1865 and operating in the banking and financial sector. Although it has its origins in Hong Kong, HSBC is a multinational investment bank headquartered in the United Kingdom.

HSBC Group operates in 63 countries and territories worldwide. Since its establishment in the Vietnamese market, HSBC has made efforts to understand the needs of customers, resulting in a competitive product and service portfolio compared to other banks.

When choosing HSBC, customers can access a variety of products and services, including account products, card products (credit cards, international payment cards, etc.), savings (online savings, fixed-term savings, etc.), loans (mortgages, real estate mortgages, etc.), electronic banking services (Mobile Banking, NAPAS 24/7 transfers, e-statements, etc.), insurance, investment, and other support services.

National HSBC Hotline Numbers

When you have any questions about HSBC’s products and services, you can contact the national HSBC hotline numbers for timely support. These are:

• For personal customers: HSBC Hotline in the South: (84 28) 37 247 247. HSBC Hotline in the North: (84 24) 62 707 707.
• For Platinum Credit Cardholders: (84 28) 37 247 248 (24/7 support).
• For Premier customers: (84 28) 37 247 666 (24/7 support).

Additonally, if you have any complaints about products, service quality, or the attitude of staff, you can also contact the above hotlines for quick resolution.

Please note that HSBC’s personal hotline operates 24/7 to support customers with issues such as reporting lost or stolen cards or security devices, transaction complaints, or card-related complaints. For other issues, support is available from 8am to 10pm daily.

Furthermore, if you need to conduct transactions with HSBC, you can visit the nearest branch to receive support for money transfers, money collection, card issuance, and more.

Before calling the HSBC hotline, customers should prepare their personal information such as full name, ID card, account number, or card number to receive the fastest support.